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Hotel Emerald

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Deluxe Double Room | Balcony
Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace
Standard Double or Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Overview of Hotel Emerald

Hotel Emerald

3.5 star property
3.5-star hotel in Nairobi with restaurant and bar/lounge

7.4/10 Good

61 verified guest reviews

Popular amenities

  • Free parking
  • Internet access
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
6th Floor, Krishna Center, 12 Woodvale Grove, Westlands, Nairobi, 00800

Room options

About this area

What's nearby

  • In Westlands
  • Nairobi National Park - 14 min drive

Getting around

  • Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive
  • Nairobi (WIL-Wilson) - 22 min drive
  • Syokimau Station - 20 min drive
  • Nairobi Station - 21 min drive
  • Syokimau SGR Railway Station - 34 min drive
  • Airport shuttle (surcharge)


  • Graze Steakhouse - 3 min walk
  • Cake City - 3 min walk
  • Chowpaty - 4 min walk
  • Open House - 4 min walk
  • Bangkok Chinese Restaurant - 4 min walk

About this property

Hotel Emerald

A great choice for a stay in Nairobi, Hotel Emerald features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 30.00 per vehicle. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Vista, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge and a terrace. Fellow travellers say good things about the location and nightlife.


English, Hindi, Swahili, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 59 rooms
  • Arranged over 7 floors


  • Check-in time from 2:00 PM until midnight
  • Express check-in available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • WiFi in rooms*


  • Free on-site self-parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Computer station
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage


  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness centre


  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)


  • English
  • Hindi
  • Swahili
  • Urdu

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Vista – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 30.00 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.


Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Emerald Nairobi
Emerald Nairobi
Hotel Emerald Hotel
Hotel Emerald Nairobi
Hotel Emerald Hotel Nairobi

Frequently asked questions

Does Hotel Emerald offer free cancellation for a full refund?
Yes, Hotel Emerald does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Emerald?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Emerald?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Emerald?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Emerald?
Yes, an airport shuttle is available. The charge is USD 30.00 per vehicle one way.
What are the check-in and check-out times at Hotel Emerald?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Hotel Emerald and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Hotel Emerald?
Yes, Vista offers international cuisine. Nearby restaurants include Cake City (3-min walk), Chowpaty (4-min walk) and Open House (4-min walk).
What's the area around Hotel Emerald like?
Hotel Emerald is in Westlands, a short 5-minute walk from The Sarit Centre and 12 minutes' walk from Westgate Shopping Mall. The local area is considered walkable, as well as having good nightlife.







Staff & service




Property conditions & facilities


8/10 Very good

Interesting location close to shopping and entertainment, staff was very helpful
Nando, 1-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

8/10 Very good

Nice place. However a member of the staff has been stalking me since my stay. He must have went into the system stole my phone number. Messaged me on WhatsApp. Tried several times to become my Facebook friend. It’s stopped me from wanting to book here again. I liked the hotel and Location very much but he’s been a creep. I didn’t enjoy this. I think it’s rotten to have someone stalk you from a stay at their job.
Tracie, 3-night family trip
Verified Expedia guest review

8/10 Very good

Comfortable stay at a budget cost
Room was comfortable with fast wifi, however the power to the building turned off twice during our 2 day stay which obviously effected it; in addition, the hot water system needed to be turned on at the wall and so was also effected with the loss of power. The adjoining restaurant, Vista, was very quiet but the food was to a really good standard. I would very much recommend the cheese naan! Overall, giving some leniency to the power loss, I would recommend a stay at Hotel Emerald.
Ben, 2-night trip with friends
Verified guest review

6/10 Good

Ziphozihle, 2-night trip
Verified guest review

4/10 Fair

Location is good, hotel and food is good But room service is terrible No overhead shower and bathtub was slimy Towels were not well cleaned and air quality was bad Security was good
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Definitely recommended
Fantastic location and fabulous room. We stayed in a deluxe room that was incredibly spacious with a huge bathtub. The staff were exceptional and helped us organize ubers, gave us suggestions of where to go in the area and really went above and beyond. The owner was there and was incredibly friendly. We felt very at home. The location is walkable and felt very safe. We will definitely be returning.
Neil, 2-night romance trip
Verified guest review