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Four Points by Sheraton Cancun Centro

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Sports facility
Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk
Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk
View from room
Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Overview of Four Points by Sheraton Cancun Centro

Four Points by Sheraton Cancun Centro

4.0 star property
4-star hotel with 2 restaurants, near Plaza Las Americas

8.6/10 Fabulous

551 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Plaza Las Americas - 6 min drive
  • Puerto Cancun Marina Town Center - 10 min drive
  • Ultramar Ferry Puerto Juárez - 14 min drive
  • Turtle Beach - 12 min drive
  • Cancun Mall - 20 min drive
  • Langosta Beach - 14 min drive
  • Tortuga Beach - 16 min drive
  • Cancun Convention Center - 23 min drive
  • La Isla Shopping Mall - 23 min drive
  • Playa Mujeres Golf Club - 26 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • La Tranquita - 9 min walk
  • Piola - 10 min walk
  • Cafe Nader - 11 min walk
  • Los Aguachiles - 11 min walk
  • Pizza Del Perro Negro - 12 min walk
Map

About this property

Four Points by Sheraton Cancun Centro

Take in the views from the rooftop terrace when you stay at Four Points by Sheraton Cancun Centro. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Eatery Bistro, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 bars/lounges, a poolside bar and a 24-hour fitness centre. The pool and helpful staff get good marks from fellow travellers.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 112 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking
  • On-site carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • Shared microwave
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's menu

What to do

  • Shopping
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (2121 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Art gallery on site
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lowered view port in door
  • Low-height worktop and sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Languages

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Dining

The Eatery Bistro – This family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar – This sports bar specialises in American cuisine and serves lunch, dinner and light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: MXN 0 per person, per night
  • Resort fee inclusions:
    • Pool access
    • Beach towels
    • Fitness centre access
    • Internet access (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Self-parking
    • Parking
    • Housekeeping

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 245 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 580 per accommodation, per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Does Four Points by Sheraton Cancun Centro offer free cancellation for a full refund?
Yes, Four Points by Sheraton Cancun Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Four Points by Sheraton Cancun Centro?
As of 30 January 2023, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on 5 February 2023 start from €123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Cancun Centro?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Points by Sheraton Cancun Centro?
Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Four Points by Sheraton Cancun Centro?
Yes, cats and dogs are welcome. There's a charge of MXN 580 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Four Points by Sheraton Cancun Centro?
Yes. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Four Points by Sheraton Cancun Centro?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Four Points by Sheraton Cancun Centro?
No, this hotel doesn't have a casino, but Dubai Palace Casino (12-min walk) and Royal Yak Casino and Sports Book (14-min walk) are both nearby.
What is there to do at Four Points by Sheraton Cancun Centro and nearby?
Four Points by Sheraton Cancun Centro has 2 bars and an outdoor pool, as well as a 24-hour fitness centre and a sauna.
Are there restaurants at or near Four Points by Sheraton Cancun Centro?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include La Tranquita (9-min walk), Piola (10-min walk) and Cafe Nader (11-min walk).
What's the area around Four Points by Sheraton Cancun Centro like?
Four Points by Sheraton Cancun Centro is in Downtown Cancun, a short 17-minute walk from Plaza Las Americas and 12 minutes' walk from Dubai Palace Casino.

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Mantenimiento vigilado
Vengo al hotel desde su inaguracion, esta perfectamente localizado para mi interes, el servicio muy bueno, pero senti esta vez que se nota el paso del tiempo, pintura , alfombra sucia en pasillos, baño que no tragaba bien, dispensadores vacios, la camarera lo soluciono todo inmediatamente GRACIAS Vigilar los detalles es importante, seguire siendo un cliente habitual por eso mis comentarios
Alexandra, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Good news, Bad news
This hotel is in great condition and feels like a Sheraton. It is located near good food and shopping. The restaurant and sports bar just keep getting worse. The breakfast buffet food is cold, the bacon is hours old, the whole thing needs improvement
Richard, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Very poor service level at the Restaurant (Eatery). Room was very cold at the arrival (16 degrees cels.). Not enough pool towels available.
Timo, 1-night family trip
Verified Expedia guest review

8/10 Very good

Clean hotel with friendly staff. Connected to hotel.
Jean, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Always enjoy staying here before an early flight out of Cancun.
Cynthia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful roof top pool with a bar! Very comfy beds! Gorgeous rooms.
Cecie, 1-night trip
Verified Expedia guest review

8/10 Very good

tonatiuh, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone at the front desk was so great and helpful! I could ask any question and they had an answer! We had to find transportation to our next destination and they helped us out so quickly! I would definitely come back here!
Vanessa, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Excellent
Solomon, 16-night family trip
Verified Expedia guest review

8/10 Very good

Adam, 1-night trip
Verified Expedia guest review