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Tropicana Resort

Photo gallery for Tropicana Resort

Aerial view
Private beach, sun-loungers, beach umbrellas
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Tropicana Resort

Tropicana Resort

3.5 star property
Phu Quoc beachfront hotel with outdoor pool, restaurant

8.2/10 Very good

122 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Refrigerator
Map
100C/4 Tran Hung Dao St., Ward 7, Duong Dong Town, Phu Quoc, Kien Giang, 920000

Room options

About this area

What's nearby

  • On a private beach
  • Phu Quoc Night Market - 10 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 13 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • Canary restaurant Phu Quoc - 2 min walk
  • Love Sushi - 5 min walk
  • Cassia Cottage - 5 min walk
  • Winston's Burgers & Beer - 7 min walk
  • Spice India - 7 min walk

About this property

Tropicana Resort

Tropicana Resort offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus activities such as scuba-diving, snorkelling and waterskiing are nearby. The outdoor pool provides fun for everyone, and guests can also take advantage of a fitness centre. Offering ocean views, Tropical serves Asian cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a children's pool and a snack bar/deli. The pool and helpful staff get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Italian, Russian, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Temperature checks given to staff
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 10:00 PM
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free supervised childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 6:00 AM to 10:00 PM*
  • Ferry terminal shuttle*

Off-site

  • Shopping centre shuttle*
  • Theme park shuttle*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • BBQs
  • Room service (late night)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Meeting room
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Low-height worktop and sink
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English
  • Italian
  • Russian
  • Vietnamese

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Tropical – Overlooking the ocean, this restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 150000 for adults and VND 100000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of VND 300000 per room (one-way)
  • Ferry terminal shuttle service is offered for an extra charge
  • Shopping centre shuttle and theme park shuttle services are offered for an extra charge

Children & extra beds

  • Cots/infant beds are available for VND 300000.0 per night
  • Rollaway beds are available for VND 600000.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a security system on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Tropicana Resort Phu Quoc
Tropicana Phu Quoc
Tropicana Resort Hotel
Tropicana Resort Phu Quoc
Tropicana Resort Hotel Phu Quoc

Frequently asked questions

Does Tropicana Resort offer free cancellation for a full refund?
Yes, Tropicana Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Tropicana Resort?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Tropicana Resort?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6 AM to 10 PM.
Are pets allowed at Tropicana Resort?
Sorry, neither pets nor service animals are allowed.
Is an airport shuttle service offered by Tropicana Resort?
Yes, an airport shuttle is available from 6:00 AM to 10:00 PM on request. The charge is VND 300000 per room one-way.
What are the check-in and check-out times at Tropicana Resort?
You can check in from 2:00 PM - 10:00 PM. Check-out time is 12:30 PM. Express check-in is available.
What is there to do at Tropicana Resort and nearby?
Have fun with nearby activities such as kayaking, scuba-diving and waterskiing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a fitness centre. Tropicana Resort also has a picnic area and a garden.
Are there restaurants at or near Tropicana Resort?
Yes, Tropical offers Asian cuisine and ocean views. Nearby restaurants include Love Sushi (5-min walk), Cassia Cottage (5-min walk) and Winston's Burgers & Beer (7-min walk).
Does Tropicana Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Tropicana Resort like?
Tropicana Resort is located a short 17-minute walk from Coi Nguon Museum. Travellers say that this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.1/10

Property conditions & facilities

2/10 Poor

I was first time in 10/2016. It was excellent. Ms.Jasmine manager was very kind and gave me upgraded room on the beach. Terrace chairs and table were dirty and sticky. I called cleaners. I wanted to make the tea in the evening. That was when I noticed that the tea tray was dirty and loaded with human hair like in the barber shop, plus the tray, tea pot and cups were dirty, too. Photo!!! The next morning I brought the tea tray to receptionist and asked for the manager to show her. She was not there at the moment. When I saw Ms. Jasmine again, I told her that I deserve I night free for the inconvenience that I experienced. During the first night I got some kind of allergy on my back, chest and upper arm. I believed it was bed bugs. Mr. Jasmine offered me some cream. She helped me and put cream on my back and chest. She even bought the new cream the next day because the previous one was expired. I declined. The breakfast was not worth the money($87/day). No many choices for breakfast. The soup was excellent. I asked for boiled eggs and the staff did it. The staff is kind, the resort has a lot of potentials, but a lot of things started to fall apart. The nice small beach was dirty. My check out was fast. Ms. Jasmine offered me 1 night free on my next stay for the inconvenience that I had. I refused and said that I would never come to Tropicana again. The site photos are not the real representative of Tropicana now. Too bad. It was once a beautiful place to stay and enjoy.
Andjelka, 3-night trip
Verified Hotels.com guest review

2/10 Poor

👎
Don’t be fooled by the pics, won’t go into any detail as they left a birthday cake in my room on my birthday. But I wouldn’t stay here again..sorry
Christopher, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

The property was prime location but accommodation was out dated. For the bathroom you only get bath towels and they were had and scratchy.
Tune, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Hotel was lovely. Would benefit from felt pads on the furniture as the room above us dragged heavy chairs across the floor during the night and from 6 am onwards. Breakfast catered for Russians and very little available for other cultures. Really nice staff and great room sizes Beach was lovely but too many sun beds crowded into small spaces. Easy walk into town.
anthony, 9-night trip
Verified Hotels.com guest review

8/10 Very good

pros - good location, not so far from shops - good view from the room (ocean view), near to the beach - good varieties for breakfast - excellent wifi connection cons - in the itinerary mentioned i am entitled for free airport service, when arrive, the receptionist mentioned the hotel FORGOT about the arrangement, and going back still cant arranged as the hotel said need to be arranged 24 hrs earlier (shouldnt they arranged for us?) - room got bug, me and my child got bitten twice in 2 days - fan in the room has a 'strange' sound - staff not really friendly
3-night family trip
Verified Expedia guest review

8/10 Very good

A value-for-money stay in Duong Dong with beachfront. The staff is very helpful too!
W, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We like everything there, all good, The pool is nice. Nice beach. Good bed, Services are friendly
Christina, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nearby nigh market and a lot restaurant around . You can take a walk to night market
2-night family trip
Verified Expedia guest review

10/10 Exceptional

We really loved the property we had a beach bungalow right on the beach was beautiful. short distance from town. no need to get any closer to the town not much there only night markets and you only need to go there once. heaps of food places around the hotel with great street food and small restaurants. Staff were lovely and helpful. Only complaint was we bought a tour at hotel which they offer. Says you get a private car to for the tour. on Day small taxi picked us up . no room for 5 hours of drive tour and driver did not speak any English which I can understand but a little conversation can help or make the interesting. other taxi drivers we went with spoke English he only said pepper farm honey farm pearl place. We always get caught out with tours in Vietnam .though I had this one in the bag. next time.
8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Right on the beach. Very helpful staff with good English.
2-night trip
Verified Expedia guest review