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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with outdoor pool, connected to a shopping center, near Orchard Central

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Relax by the rooftop pool with a stunning city view.
In-room safe, desk, blackout curtains, iron/ironing board
Relax in comfort with a large bed and city view, featuring a flat-screen TV and ample seating.
Relax in a serene rooftop lounge with a city view, surrounded by lush greenery and a pergola.
In-room safe, desk, blackout curtains, iron/ironing board
Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Free parking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Hot tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The current price is €200
includes taxes & fees
16 Jul - 17 Jul

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(47 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(65 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Relax by the pool surrounded by lush greenery and comfortable lounge chairs.

Holiday Inn Singapore Orchard City Centre by IHG

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.8 out of 10, Excellent, 1,009 reviews
The price is €183
€168 nightly
€183 total
Total includes taxes and fees
8 Aug - 9 Aug
Holiday Inn Singapore Orchard City Centre by IHG
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About the area

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 1 min walk - 0.0 km
  • Orchard Road - 2 min walk - 0.2 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 19 min walk - 1.6 km
  • Marina Bay Sands Casino - 5 min drive - 4.1 km

Getting around

  • Singapore (XSP-Seletar) - 23 min drive
  • Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a five-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch and dinner. Other features include a poolside bar, a 24-hour health club and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

At a glance

DONE

Hotel size

    • 499 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Lift
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Trippi – This poolside rooftop bar only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri La
JEN Singapore Orchardgateway by Shangri-La Hotel
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La Singapore
JEN Singapore Orchardgateway by Shangri La (SG Clean)
JEN Singapore Orchardgateway by Shangri-La Hotel Singapore

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.

What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?

JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.

Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?

Yes, Makan at Jen offers international cuisine, pool views and poolside dining.

What's the area around JEN Singapore Orchardgateway by Shangri-La like?

JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travellers give top marks for the hotel's prime location.

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JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Location
Service staff
View
Breakfast
Shopping
Food
Rooftop pool
Bar
Lobby

What guests liked

  • The rooftop pool was consistently described as amazing, outstanding, incredible, and divine with stunning views. (101 reviews)
  • Breakfast was consistently described as delicious, good, and excellent with a wide range of offerings. (32 reviews)
  • The property offers a variety of dining options and a great location with many restaurants nearby. (13 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Good central location with friendly staffs.
6-night trip

10/10

Great clean stay with an amazing rooftop pool
1-night trip

8/10

One of the nicer, better kept hotels in Singapore
1-night trip

10/10

Hotel staff was very helpful, I love to stay there. Will come back to book again.
1-night trip

10/10

Perfect location and room is bright and clean. Very friendly staff. Highly recommended!
2-night trip

10/10

Amazing hotel, very clean, easy access to everything nearby, awesome rooftop pool!
2-night trip

10/10

Love this hotel especially the roof top bar.
1-night trip

10/10

Clean and convenient
3-night trip

8/10

The hotel room is spacious and the staff was very welcoming and friendly.
2-night trip

10/10

Great experience all over! Upon arrival not only we are granted early check-in but also our room was upgraded. Room is clean and functional, and has all the necessities, even a Nespresso machine and filtered water tap for drinking water. Our bed is comfortable and spacious. Breakfast is busy but manageable with decent variations. Swimming pool is standard in size but it has good vibes and great to relax; we can see city skyline Overall great experience
3-night trip

10/10

I had a pleasant stay at this hotel in Singapore. The rooms were very clean, and the staff were exceptionally friendly and helpful throughout my visit. The location is fantastic — close to major attractions, dining, and public transport. The only downside was the beds, which weren’t the most comfortable, but overall, it was a great experience and good value for the location.
4-night trip

10/10

The hotel was very clean, well organised breakfast, lots to choose from, in an area close to sightseeing places, good views from the room. Friendly staff! Would definitely visit again!
2-night trip

10/10

Amazing hotel! Amazing location! 5 stars!
3-night trip

8/10

Top class hotel in Singapore (but of course you pay for it). Queues for breakfast could be long from 800-830
2-night trip

10/10

Perfecr for Family
7-night trip

8/10

Beautiful convenient hotel to stay
1-night trip

8/10

Nice and central. The club lounge was super.
2-night trip

10/10

Property is easily accessible. It is surrounded by shopping and dining places. The staff are also friendly and helpful. One of the best value propositions if you are staying in Singapore.
2-night trip

10/10

Fantastic hotel at a very reasonable price in one of the best areas of Singapore. I highly recommend it
3-night trip

10/10

Very central. Short walks. Very nice restaurant and pool area.
6-night trip

8/10

The staff were attentive. Some of the food in the Club Lounge (eg macarons) were amazing. The rooftop pool was fun
6-night trip

10/10

Easy access to the hotel from the MYR/Bis network. All staff really helpful with Lounge access being a real plus.
2-night trip

10/10

Staff were very accommodating and helpful. The location was excellent we enjoyed our stay very much.
8-night trip

10/10

Very conveniently located with Orchard Gateway right next to the hotel.　The Club Rooms offer breakfast and a light meal service with alcohol in the evening, which is very satisfying.
1-night trip

10/10

Jen was very convenient and perfect location. Our room was extremely comfortable. Very clean and quiet. The pool was amazing along with all the other amenities. Would stay here again
4-night trip