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1 room, 2 adults

Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com® Rewards nights here
Pool
Great pool
WiFi
Good internet service
Bar
Bar is awesome
Value
Fairly good value for money

Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

from $176
  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

Landmarks

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Getting around

  • Singapore (SIN-Changi) - 19 min drive
  • Singapore (XSP-Seletar) - 15 min drive
  • Johor Bahru (JHB-Senai Intl.) - 44 min drive
  • JB Sentral - 23 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

WiFi rated super fast

  • Great for browsing, email, gaming, and video chat

Transportation

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore’s small print

Also known as

  • Traders Hotel
  • Jen Orchardgateway Shangri-La
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  • Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
  • Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
  • Traders Orchardgateway Hotel Singapore
  • Traders Orchardgateway Hotel Singapore
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  • Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 11:00 PM.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for SGD 105.93 per night

    Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Superb 9.0 From 1,443 reviews

    Very Good 8.0
    Good stay but rooms need maintenance
    Overall we had a great stay and the staff were friendly and extremely professional! The facilities were great too but perhaps due to the high traffic of guests, cleanliness was not on par, and some public places like lift walls need to be clean, and rooms had a damp, moldy smell to it.
    Jean, us2 night family trip
    Very Good 8.0
    good hotel for shopping at orchard road, rooms clean and basic and on the smaller side! the highlight of the hotel is the rooftop infinitypool with direct views to the infinity pool!
    Ronaldo Roque, us1 night trip with friends
    Exceptional 10.0
    Anniversary trip
    Wonderful location, nice clean room, excellent staffs, a nice touch of providing lemon-infused water in the lobby, amazing pool view
    Rex, us3 night trip
    Exceptional 10.0
    Love this place!
    What an amazing hotel! My sister and I spent several days there on business and used the room for work as well as relaxation. It was well appointed and provided a good work space. We appreciated the in room breakfast service that was included in our stay. I think if we could ask for one improvement, it would be more consistency in bath towel service. Hand towels were forgotten one day. The floor mat another day. That said, replacement requests were dealt with promptly and the staff is just excellent! It will be our hotel of choice in Singapore from here out. Thank you for hiring and training kind, professional staff and for providing a great location with excellent amenities.
    Nancy, us3 night business trip
    Exceptional 10.0
    family spot
    Amazing location, there is an elevator that goes straight down to the MRT station and tons of food/shopping right outside your door. Rooms were very nice with comfortable beds and blackout curtains. Pool on 19th floor is awesome, gotta check it out at night for sure! And don’t forget to order room service so Jeno the robot can bring it. ;)
    Karina, us3 night family trip

    Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

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