Hotel Jen Orchardgateway Singapore by Shangri-La, Singapore

Overall we had a great stay and the staff were friendly and extremely professional! The facilities were great too but perhaps due to the high traffic of guests, cleanliness was not on par, and some public places like lift walls need to be clean, and rooms had a damp, moldy smell to it.

good hotel for shopping at orchard road, rooms clean and basic and on the smaller side! the highlight of the hotel is the rooftop infinitypool with direct views to the infinity pool!

Wonderful location, nice clean room, excellent staffs, a nice touch of providing lemon-infused water in the lobby, amazing pool view

What an amazing hotel! My sister and I spent several days there on business and used the room for work as well as relaxation. It was well appointed and provided a good work space. We appreciated the in room breakfast service that was included in our stay. I think if we could ask for one improvement, it would be more consistency in bath towel service. Hand towels were forgotten one day. The floor mat another day. That said, replacement requests were dealt with promptly and the staff is just excellent! It will be our hotel of choice in Singapore from here out. Thank you for hiring and training kind, professional staff and for providing a great location with excellent amenities.

Amazing location, there is an elevator that goes straight down to the MRT station and tons of food/shopping right outside your door. Rooms were very nice with comfortable beds and blackout curtains. Pool on 19th floor is awesome, gotta check it out at night for sure! And don’t forget to order room service so Jeno the robot can bring it. ;)