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The Charles Hotel

Photo gallery for The Charles Hotel

Front of property
Terrace/patio
Terrace/patio
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down duvets
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Overview of The Charles Hotel

The Charles Hotel

4.0 star property
4-star inn with restaurant, near Niagara River Gorge

8.6/10 Fabulous

243 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
  • Bar
Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

Room options

About this area

What's nearby

  • In Old Town Historic District
  • Clifton Hill - 23 min drive
  • Rainbow Bridge - 25 min drive
  • Fallsview Indoor Waterpark - 30 min drive
  • Casino Niagara - 30 min drive
  • Fallsview Casino - 28 min drive
  • Seneca Niagara Resort & Casino - 30 min drive
  • Niagara Falls State Park - 31 min drive
  • American Falls - 33 min drive

Getting around

  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 38 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 57 min drive
  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 92 min drive
  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls Station - 26 min drive
  • St. Catharines Station - 29 min drive

Restaurants

  • Pie‘ZA - 4 min walk
  • Treadwell Farm to Table Cuisine - 5 min walk
  • Il Gelato di Carlotta - 5 min walk
  • Stage Coach Family Restaurant - 6 min walk
  • Nina Gelateria & Pastry Shop - 6 min walk

About this property

The Charles Hotel

When visiting Niagara-on-the-Lake, The Charles Hotel is a great choice to consider. For a bite to eat, guests can visit HobNob Restaurant, which serves French cuisine and is open for breakfast, lunch and dinner. This upmarket inn also features a bar/lounge, a terrace and a garden. Fellow travellers say great things about the helpful staff and location.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 12 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:30 PM
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Winery tours nearby

Services

  • 24-hour front desk

Facilities

  • Built in 1832
  • Garden
  • Terrace

Accessibility

  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • French

Room amenities

Be entertained

  • IPod docking station
  • 47-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Egyptian cotton sheets
  • Pillow-top mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

HobNob Restaurant – Overlooking the golf course and garden, this fine-dining restaurant specialises in French cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of CAD 25 for adults and CAD 18 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>This property does not have lifts.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Does The Charles Hotel offer free cancellation for a full refund?
Yes, The Charles Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Charles Hotel?
As of 3 February 2023, prices found for a 1-night stay for 2 adults at The Charles Hotel on 19 February 2023 start from €139, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Charles Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Charles Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Charles Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Charles Hotel?
You can check in from 3:00 PM - 11:30 PM. Check-out time is 11 AM. Contactless social distancing and check-out are available.
Is there an on-site casino at The Charles Hotel?
No, this inn doesn't have a casino, but Fallsview Casino (28-min drive) is nearby.
What is there to do at The Charles Hotel and nearby?
Have fun with nearby activities such as boat tours and hiking, and practise your swing on the nearby golf course. The Charles Hotel also has a garden.
Are there restaurants at or near The Charles Hotel?
Yes, HobNob Restaurant offers al fresco dining, French cuisine and garden views. Nearby restaurants include Pie‘ZA (4-min walk), Treadwell Farm to Table Cuisine (5-min walk) and Il Gelato di Carlotta (5-min walk).
What's the area around The Charles Hotel like?
The Charles Hotel is a short 1-minute walk from Niagara River Gorge and 6 minutes' walk from Lake Ontario. Our travellers say that the local area is very walkable.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

9.2/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

8/10 Very good

Second time at the Charles Inn. We love it there. Our room was a bit cold during the night and could not adjust the heat/heated floors in bathroom only worked in spots.. Other than that it was an enjoyable stay. Beautiful place to stay.
James, 1-night trip
Verified Hotels.com guest review

8/10 Very good

First time staying
Pleasant stay for the first time. We stayed in the Richardson Room. Couple things about this room. If you stay in this room during the winter keep the shutters closed inside. Keeps the cold out. This is a 200+ year old building and they don’t have a heater vent in this room. The heating unit is above on the wall. The mattress was not so good. Highly recommend they change it. It also didn’t fit the bed. And it was slighted. Only complaint I have.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charming historic small hotel in town
Charming historic hotel right in town. Staff very helpful. Dining room excellent. Room was large, renovated, comfortable. Bathroom was large with very big show and heated floors.
Doreen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cheryl, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Kathleen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lorraine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fernando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great. No complaints
Rosa, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Well Appointed
A quaint well appointed heritage hotel. The room was small but had everything we needed. The service staff were very friendly and supportive during our stay.
Heather, 1-night trip
Verified Hotels.com guest review

8/10 Very good

John, 1-night trip
Verified Expedia guest review