This natural beauty surrounding this property is phenomenal, and there is direct access to the Furnas lake path. The staff was very friendly and accommodating. That's about where the positives end. When we checked in we were greeted by a wet dog in the reception area (the owners', apparently): big yuck. We were told that they had oversold the rooms and that we had been downgraded to an Oak Studio from a Japanese House (big downgrade). It was late in the day and we didn't have much of a choice at that point, so we took the room. It was cramped, smelled incredibly musty, and the beds were the hardest and most uncomfortable we've ever slept on. It felt more like an upscale dorm room than a luxury retreat. We checked out the next morning despite having planned to stay 2 nights, and to the staff's credit they refunded our second night and comped dinner the night before, which was greatly appreciated. The service at the restaurant was gracious and warm, but the food was fussy and not very good (except the first course: the bread and butter were amazing!). The spa and pool looked inviting, but the weather was bad so we did not have a chance to check it out. Overall, I'm grateful that the staff was hospitable and eager to make their mistake right, but the room was very disappointing and we will not be staying again.