Termas de Aguas Calientes

Photo gallery for Termas de Aguas Calientes

Primary image
Indoor pool, open 10:00 AM to 6:00 PM, pool loungers
Indoor pool, open 10:00 AM to 6:00 PM, pool loungers
Deluxe Tent, River View | Terrace/patio
Superior Bungalow, 3 Bedrooms (5 Adults) | Living area

Overview of Termas de Aguas Calientes

Termas de Aguas Calientes

3.0 star property
Mountain resort in Puyehue with indoor pool and restaurant

7.6/10 Good

43 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Child-friendly activities
Map
Ruta 215 KM 76, Camino a Antillanca, Puyehue, Los Lagos, 5290000
Main amenities
  • Restaurants and bar/lounge
  • Indoor pool and lazy river
  • Hot springs
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Garden
  • Picnic area
  • Luggage storage
  • Playground
Feel at home
  • Children stay free
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Minibar

Choose dates to view prices

About this area

Getting around

  • Osorno (ZOS-Canal Bajo Carlos Hott Siebert) - 70 min drive

About this property

Termas de Aguas Calientes

3-star resort by the river
You can look forward to a terrace, a coffee shop/cafe and a garden at Termas de Aguas Calientes. The on-site restaurant, El Arrayan, features Regional cuisine. Free in-room WiFi is available to all guests, along with a playground and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool with a lazy river and sunloungers
  • Free self-parking
  • Hot springs on site, luggage storage and a 24-hour front desk
  • Smoke-free property
Room features
All guest rooms at Termas de Aguas Calientes offer perks, such as premium bedding and Laptop workspace, in addition to amenities, such as complimentary wireless Internet access and minibars.
Extra amenities include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with rainfall showers and shower/bath combinations
  • Wardrobes/cupboards, patios and heating

Languages

Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 26 units

Arriving/Leaving

  • Check-in time from 4 PM until 10:30 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Children stay free
  • Lazy river
  • Playground

What to do

  • Hot springs
  • Skiing nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Pool loungers

Facilities

  • 26 buildings/towers
  • Garden
  • Picnic area
  • Terrace
  • An indoor pool
  • Lazy river

Accessibility

  • No lift (single-level property)

Languages

  • Spanish

Room amenities

Home comfort

  • Heating
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Premium bedding

What to enjoy

  • Patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

More

  • Local maps

Special features

Spa

There are hot springs on site.

Dining

El Arrayan – This restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Cafetería y kisko – On-site coffee shop. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 6:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Termas Aguas Calientes Hotel Puyehue
Termas Aguas Calientes Hotel
Termas Aguas Calientes Puyehue
Termas Aguas Calientes Resort Mantilhue
Termas Aguas Calientes Mantilhue
Termas Aguas Calientes Mantil
Termas Aguas Calientes Puyehue
Termas de Aguas Calientes Resort
Termas de Aguas Calientes Puyehue
Termas de Aguas Calientes Resort Puyehue

Frequently asked questions

Does Termas de Aguas Calientes offer free cancellation for a full refund?
Yes, Termas de Aguas Calientes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Termas de Aguas Calientes?
As of 28 September 2022, prices found for a 1-night stay for 2 adults at Termas de Aguas Calientes on 29 September 2022 start from €108, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Termas de Aguas Calientes?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Termas de Aguas Calientes?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 6:00 PM.
Are pets allowed at Termas de Aguas Calientes?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Termas de Aguas Calientes?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Termas de Aguas Calientes?
You can check in from 4 PM - 10:30 PM. Check-out time is 11 AM.
What is there to do at Termas de Aguas Calientes and nearby?
Have fun with nearby winter activities such as skiing. Additional recreation on-site includes hot springs. Enjoy a swim in the indoor pool or use the resort's other amenities, which include a lazy river and a picnic area. Termas de Aguas Calientes also has a garden.
Are there restaurants at or near Termas de Aguas Calientes?
Yes, El Arrayan offers Regional cuisine. The dining venue will be unavailable from 25 October 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include Restaurant Lago Puyehue (2.4 mi) and Fogon Puyehue (8.4 mi).
Does Termas de Aguas Calientes have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Termas de Aguas Calientes like?
Termas de Aguas Calientes is located on the waterfront, a short 19-minute walk from Puyehue National Park.

Overall score and ratings

7.6

Good

7.7/10

Cleanliness

7.3/10

Staff & service

9.0/10

Amenities

7.1/10

Property conditions & facilities

6.9/10

Eco-friendliness

6/10 Good

nice hot tube
high rate to the hot tube with thermal water private and full access...restaurant...just 1-2 stars...room probably 3 stars. environment nice as all that area
Paola, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Molly, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

Get the buses to turn their engines off!
Buses parked in front with their engine running make a terrible noise all day long. At least, during the night, they are gone...
Verified Hotels.com guest review

4/10 Fair

Creo que falta preocupación por los huéspedes. Instalaciones en mal estado y restaurante con poco personal. Ninguna empatía del personal.
Miguel, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ana Judith, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Muy caro para lo que es.
Fuimos en familia. El precio de USD 500 por noche es muy alto y por lo tanto uno espera un servicio de primera. No es así. No hacen el aseo(a pesar que el prospecto dice que si), no hay jabón para la ducha. No hay toallas para la piscina. La vajilla mínima y no en muy buenas condiciones. Además quisieron cobrarme un impuesto adicional después de haber realizado el check in y sin derecho a cancelar la reserva No pudimos utilizar la piscina techada, primero por aforo y al día siguiente por estar en manutención.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

Un desastre… lejos la peor experiencia
Pésimo…. Cambiaron mi cabaña sin preguntar… me entregaron una cabaña demasiado calurosa y con cero privacidad ( al lado del restaurante donde todos los días pasaba por fuera un camión El día que llegue estuve desde las 18:45hrs hasta las 21:30hrs esperando que nos atendieran en el restaurante (llegábamos de los 2dos y con un bebé) al final no fueron capaz de sacar el pedido… solo respuestas de incompetentes… tuve que viajar a entre lagos ( a 30km) para poder ir a comer teniendo un restaurante a 30mts de la cabaña El día antes de salir nos llamaron a las 23:00hrs para informarnos que no nos darían desayuno y que teníamos que ir en nuestro auto a otro hotel (una total falta de respeto) Ofrecieron un descuento por el mal servicio y al momento de pagar nada. En resumen un desastre
Alejandro, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Disfrutando
Disfrutamos de una linda estadia. Paisajes bellos entorno maravilloso. Buena atención y un grato disfrutar en la piscina techada
hernan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

LIDICE ALEJANDRA, 3-night trip
Verified Hotels.com guest review