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Condo Hotel

Citadines Uplands Kuching

4-star Kuching aparthotel with outdoor pool, connected to a shopping center

  • Free WiFi
From
$43

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  • Outdoor Pool
  • Outdoor Pool
  • Pool
  • Outdoor Pool
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No. 55 Jalan Simpang Tiga, Kuching, 93350, Sarawak, Malaysia
8.2.Very Good.
  • Serviced apartments with a kitchen, but the kitchen had very few utensils or things to…

    Aug 8, 2019

  • Clean apart-hotel. Spring mall being right opposite is a big plus. The walls need a new…

    Dec 31, 2018

See all 110 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Safe
Walkable
Quiet
Easy parking

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Parking available
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Kitchen

    Property highlights

    Main amenities

    • 215 smoke-free apartments
    • Weekly housekeeping
    • Outdoor pool
    • Breakfast available
    • Free shopping center shuttle
    • Room service

    Feel at home

    • Children's pool
    • Rollaway/extra beds (surcharge)
    • Kitchen
    • Kitchenette
    • Cookware, dishware, and utensils
    • Microwave

    What’s around

    • The Spring - 12 min walk
    • Vivacity Megamall - 23 min walk
    • City One Shopping Mall - 25 min walk
    • Sri Srinivasagar Kaliamman Temple - 31 min walk
    • Kuching Civic Centre - 32 min walk
    • Friendship Park - 33 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Executive Apartment, 1 King Bed, Accessible, Kitchen
    • Premier Studio, Accessible, Kitchen
    • Executive Apartment, 2 Bedrooms, Accessible, Kitchen
    • Premier Apartment, 1 Queen Bed, Accessible, Kitchen
    • Premier Apartment, 2 Bedrooms, Accessible, Kitchen

    What’s around

    Landmarks

    • The Spring - 12 min walk
    • Vivacity Megamall - 23 min walk
    • City One Shopping Mall - 25 min walk
    • Sri Srinivasagar Kaliamman Temple - 31 min walk
    • Kuching Civic Centre - 32 min walk
    • Friendship Park - 33 min walk
    • South City Park - 34 min walk
    • Tua Pek Kong - 35 min walk
    • Chinese History Museum - 35 min walk
    • Sarawak General Hospital - 36 min walk
    • Sultan Iskandar Planetarium - 1.9 mi / 3 km

    Getting around

    • Kuching Intl. Airport (KCH) - 14 min drive
    • Airport shuttle (surcharge)
    • Free shopping center shuttle
    map
    See on map
    No. 55 Jalan Simpang Tiga, Kuching, 93350, Sarawak, Malaysia

    At a glance

    Size

    • 215 apartments
    • Arranged over 8 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Covered onsite self parking (MYR 3.20 per day)
    • Wheelchair-accessible parking and van parking on site
    • Onsite parking limited

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    The manager

    Speaks: Chinese, English, Malay

    At the aparthotel

    Food and drink

    • Continental breakfast daily (surcharge)
    • Room service

    Things to do

    • Outdoor pool
    • Children's pool
    • Fitness facilities
    • Pool sun loungers
    • Pool umbrellas

    Working away

    • Business center
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Elevator
    • Terrace

    Accessibility

    • Accessible bathroom
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible van parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Wheelchairs available on site
    • Accessible bathtub
    • Doorbell/telephone notification

    Languages Spoken

    • Chinese
    • English
    • Malay

    In the apartment

    Home comforts

    • Air conditioning
    • Coffee/tea maker
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Soundproofed rooms

    Things to enjoy

    • Separate sitting area

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • TV
    • Satellite TV channels
    • IPod docking station
    • DVD player

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator
    • Microwave
    • Kitchen
    • Cookware, dishware, and utensils

    More

    • Weekly housekeeping provided
    • In-room safe

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Continental breakfast is offered for an extra charge of MYR 20 for adults and MYR 14 for children (approximately)
    • Airport shuttle service is offered for an extra charge of MYR 15 per person (one-way)

    Children and extra bedsPay at property

    • Rollaway beds are available for MYR 100.0 per night
    • Airport shuttle service for children costs MYR 15.00

    ParkingPay at property

    • Covered self parking costs MYR 3.20 per day

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available through room service.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express, debit cards and cash.

    Also known as

    • Citadines Kuching
    • Citadines Uplands Kuching Kuching
    • Citadines Uplands Kuching Aparthotel
    • Citadines Uplands Kuching Aparthotel Kuching
    • Citadines Kuching Uplands
    • Citadines Uplands
    • Citadines Uplands Apartment
    • Citadines Uplands Apartment Kuching
    • Citadines Uplands Kuching
    • Citadines Uplands Kuching Sarawak
    • Citadines Uplands Kuching Aparthotel
    • Citadines Uplands Aparthotel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Citadines Uplands Kuching does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs MYR 3.20 per day. Parking spots may be limited.
    • Yes, there's an outdoor pool and a children's pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - midnight. Check-out time is noon.
    • Yes. Nearby restaurants include Island's Original (4-min walk), Basaga (14-min walk), and Sakae Sushi (14-min walk).
    • Yes, an airport shuttle is available. The charge is MYR 15 per person one-way.
    • Citadines Uplands Kuching has an outdoor pool and a fitness center.
    8.2.Very Good.
    • 8.0.Very Good

      Large room size, nice equipped kitchen. I enjoyed my stay there. However condition of the room is average - it's not too bad, but there are cracks on the wooden floor, etc due to use. I had a room that faces the swimming pool, and in the morning (especially weekends) it is like a circus and you can hear shouting and screaming from the room especially when you plan to sleep late. and as usual, the airconditioning is not that easy to control, and is almost always too cold. I might add that the airconditioner is standalone and not centralized.

      4 night family trip, Nov 30, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Reasonable.

      3 night trip, Nov 25, 2018

      Verified Expedia guest review

    • 4.0.Fair

      Disappointing stay given the price paid for stay

      The bed was sunken in, the internet is not working, causing a lot of disturbance for my work, totally inefficient.

      2 night business trip, Mar 1, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      If someone want to check in, i recommend the Citadines Hotel to rest n relax. The officer there are also good and professional. The facilities are also good n interesting. Thank you Citadines Upland Hotel for your our service to us.

      Ter89, 2 night family trip, Sep 17, 2020

      Verified Expedia guest review

    • 2.0.Poor

      service is not good

      aaaa, 1 night romance trip, Feb 28, 2020

      Verified Expedia guest review

    • 4.0.Fair

      The unit we stay toilet bowl not properly secured to the floor. This caused it move around. Overall, cleanliness of common area need to improve.

      5 night romance trip, Dec 27, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Friendly staff, daily room cleaning & great gym& pool !

      John, 5 night family trip, Dec 24, 2019

      Verified Expedia guest review

    • 4.0.Fair

      Bad service and poor room

      The water before 8am is always cold,we took cold shower for 3 mornings. We have a extra bed in Master bedroom,it was place next to wardrobe which block the wardrobe door from opening.For 4 days wardrobe cannot be used,clothes are hang everywhere in Master room. Bad experience with 1 of the Counter staff. I finish my swim at level 3 with 4 years old nephew (half naked) but forget to bring Room card. So we took lift from level 3 to level 2 all wet to ask for key card to go to our room. My brother was at level 2 waiting for us to get room card. Counter staff refused to give us a card but can only scan room card for us to go to our room at level 7. I told him my bro still waiting for is at level 2 so we need to go level 2 to get him before proceed to level 7. Counter atafd said he cannot follow us or lend us roomcard aa askwd ua to go back to him. No CHOICE,me and my 4 years old nephew took lift feom level 3 to level 2 to get bro together to go up level 2 . Then for 2nd time I walked to counter to ask Staff to use roomcard to scan the lift. Staff is insensible to customers need and requet. We were so cold but had to approach Staff twice. BAD SERVICES.

      Mandy, 3 night family trip, Dec 23, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      Breakfast was absolutely abysmal and front desk staff was incompetent. Normal amenities like roomservice or a restaurant were missing completely. Staff told us it was a 3 star hotel even though they advertise with 4 stars.

      8 night trip, Dec 20, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      My Citadine Experience

      Very convenient, quiet place and good location. Overall it is recommended.

      Herry, 2 night trip, Dec 16, 2019

      Verified Hotels.com guest review

    See all 110 reviews