No manager or office. Luckily, I found a recent email from manager telling me how to open outside box and get key. The apartment was several flights up, and we dragged suitcases over sinking, dirty floors to the elevator, got off, then had two more flights to drag suitcases. Place had roaches, floors were dirty, bed springs hurt, no bedding other than a sheet and light blanket and pillowcase, no soap and no toilet paper or towels. I emailed manager and we got toilet paper and towels. Plug and wiring was faulty and outside wall, coffee pot broken. I tried several times to get the manager's help again, but no luck. Towels and linens were changed once. The place was old, dirty, and no manager and no office. The apartment residents would not talk to us or help. This building had no sign indicating it was the Hotel Belvedere so it was hard to find and impossible to enter without the email from the manager telling the combination for the key lockbox. We had to take the garbage to the basement which was dark and scary. This was a horrible apartment and did not have the amenities advertised. I insist that Expedia refund my money!! On September 9, I contacted you because all flights to the US were greatly delayed due to the hurricane. You did not reply. Fortunately, Booking.com called me and placed us in a wonderful hotel, Hotel Palais Strudlhof, with breakfast, near the innerstradt, and terrific service.