The keys to my room had to be continuously reprogrammed for so e reason causing an inconvenience EVERY time to go back down to lobby to get them reprogrammed... It happened at least 10 times. On top of that, when asked about the jacuzzi on the top floor they simply acknowledged it was working, but I was there FOUR NIGHTS and I have trouble believing it couldn't get fixed in all time! Finally, I chose AC Hotels because of gay bloggers who CLAIMED AC Hotel was very inclusive, so I figured they'd be well versed with Panamanian gay cultural insight, or at least have some kind of identifiers on walls claiming they were inclusive of all, and never once did I see a disclaimer or even acknowledgement!! While the hotel manager did try to make it right by offering a hotel credit, the last thing I wanted to do was eat in their restaurant. :/