Sheraton Grand Macao

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2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Terrace Suite | Premium bedding, in-room safe, desk, blackout curtains
Terrace Suite | Premium bedding, in-room safe, desk, blackout curtains
Ambassador Suite | Premium bedding, in-room safe, desk, blackout curtains

Overview of Sheraton Grand Macao

Sheraton Grand Macao

4.5-star property
Luxury hotel with full-service spa, connected to the convention centre, near Cotai Arena

8.4/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is €74
Price available on 06/10/2022
Map
The Londoner Macao,Estrada do Istmo. s/n, Cotai
Main amenities
  • Daily housekeeping
  • 2 restaurants and pool bar
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Free airport shuttle
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • 24-hour room service
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Choose dates to view prices

About this area

Getting around

  • Macau (MFM-Macau Intl.) - 9 min drive
  • Zhuhai (ZUH-Jinwan) - 52 min drive
  • Hong Kong International Airport (HKG) - 59 min drive
  • Free airport shuttle

About this property

Sheraton Grand Macao

4.5-star luxury hotel connected to the convention centre
Take advantage of a free round-trip airport shuttle, a poolside bar and a terrace at Sheraton Grand Macao. Treat yourself to aromatherapy, a massage or a manicure/pedicure at the on-site spa. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a shopping centre on site and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and concierge services
  • A porter/bellboy, a front desk safe and a ballroom
  • Tour/ticket information, wedding services and luggage storage
  • Guest reviews say good things about the overall value and proximity to the airport
Room features
All 4001 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and climate-controlled air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with deep-soaking baths and free toiletries
  • 42-inch LCD TVs with premium channels
  • Separate sitting areas, daily housekeeping and desks

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Indonesian, Japanese, Korean, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 4001 rooms
  • Arranged over 41 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (MOP 300.00 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Free airport shuttle from 10 AM to 10:30 PM

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Children stay free
  • Children's pool

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • 13 meeting rooms
  • Conference centre (267827 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Designer shops on site
  • Shopping centre on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Filipino
  • Indonesian
  • Japanese
  • Korean
  • Portuguese

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Feast – On-site buffet restaurant.
The Conservatory – On-site restaurant. Guests can enjoy drinks at the bar. Open selected days.

Fees & policies

Refundable deposits

  • Deposit: MOP 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 248 for adults and MOP 100 for children (approximately)

Renovations and closures

This property is closed from 25 June 2022 to 20 August 2022 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for MOP 300.0 per night

Parking

  • Self-parking costs MOP 300.00 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

Also known as

Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central

Frequently asked questions

Is Sheraton Grand Macao currently open?
This property is closed from 25 June 2022 to 20 August 2022 (dates subject to change).
Does Sheraton Grand Macao offer free cancellation for a full refund?
Yes, Sheraton Grand Macao does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Grand Macao?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Grand Macao?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Sheraton Grand Macao?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Grand Macao?
Yes. Self-parking costs MOP 300.00 per day.
Is an airport shuttle service offered by Sheraton Grand Macao?
Yes, a free airport shuttle is available from 10 AM to 10:30 PM at scheduled times.
What are the check-in and check-out times at Sheraton Grand Macao?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-out is available.
Is there an on-site casino at Sheraton Grand Macao?
No, this hotel doesn't have a casino, but Venetian Macao Casino (2-min walk) and Cotai Strip (16-min walk) are both nearby.
What is there to do at Sheraton Grand Macao and nearby?
Sheraton Grand Macao has 2 outdoor pools and a spa, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Sheraton Grand Macao?
Yes, there are 2 on-site restaurants. Nearby restaurants include Feast (8-min walk), The Tasting Room (12-min walk) and Jade Dragon (12-min walk).
Does Sheraton Grand Macao have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Sheraton Grand Macao like?
Sheraton Grand Macao is a short 9-minute drive from Macau (MFM-Macau Intl.) and 6 minutes' walk from City of Dreams. Travellers say that this hotel is in a good location.

Overall score and ratings

8.4

Very good

8.5/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Si, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

service was good and gave us a little cake for my friend's birthday celebrating.thx
1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice stay
Very big hotel. Check in took forever but thankful they have a separate priority check in for family with kids.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good location, clean rooms
Hotel is located at the main strip area, but far away from the new light rail stations. Overall the hotel is well maintained and the room was well cleaned. Hotel staff were friendly and welcoming.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Easy to access around the strip. Food court is good for lunch and dinner
3-night family trip
Verified Expedia guest review

8/10 Very good

Great location
4-night family trip
Verified Expedia guest review

10/10 Exceptional

This is our 2nd time to stay in this property, staff are always very helpful and nice. The lobby can be crowded at times. Wonderful view of the strip.
Chichay, 1-night romance trip
Verified Expedia guest review