Irotama Torres

Photo gallery for Irotama Torres

Primary image
On the beach, free beach cabanas, sun-loungers, beach towels
4 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Overview of Irotama Torres

Irotama Torres

3.5-star property
Beachfront resort in Santa Marta with spa, beach bar

9.0/10 Superb

145 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchenette
Map
Km 14 Via Cienaga, Santa Marta, Magdalena, 470006
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Rooftop terrace
  • Free children's club
  • Free airport shuttle
  • Free area shuttle
  • 2 outdoor tennis courts
  • Health club
  • Sauna
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Kitchenette

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Rodadero Beach - 15 min drive
  • Tayrona National Natural Park - 54 min drive

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 12 min drive
  • Free airport shuttle
  • Free local area shuttle

Restaurants

  • CREPES & WAFFLES - 9 min walk
  • Pizza & Pasta - 7 min drive
  • Restaurant and Panadería La Especial - 7 min drive
  • Pizza Vomito - 7 min drive
  • Donde Amalia - 8 min drive

About this property

Irotama Torres

3.5-star family-friendly resort
Take advantage of a free round-trip airport shuttle, a beach bar and a poolside bar at Irotama Torres. With a beachfront location, free beach cabanas and sunloungers, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, aromatherapy and a massage at the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Enjoy the health club, as well as activities, such as volleyball, motor boating and waterskiing. Free in-room WiFi is available to all guests, along with a rooftop terrace and shopping on site.
You'll also enjoy the following perks during your stay:
  • 4 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • A free area shuttle, 2 outdoor tennis courts and multilingual staff
  • A lift, a porter/bellboy and access to a nearby health club
  • Guest reviews say good things about the beach locale, pool and helpful staff
Room features
All 259 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and separate sitting areas. Guests reviews say good things about the size rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, down duvets and sofa beds
  • Designer toiletries, showers and hairdryers
  • LCD TVs with cable channels
  • Balconies, separate sitting areas and separate dining areas

All-inclusive

All-inclusive room rates at Irotama Torres are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
On-site PCR COVID-19 testing is available for a COP 330000 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a COP 170000 fee; reservations required for on-site testing
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 5 and older; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 259 units
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 5 and older; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Free airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Kayaking
  • Motor boating
  • Waterskiing
  • Windsurfing
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Boat tours nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Health club
  • Golf driving range on site
  • 4 outdoor pools
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Double sofa bed
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony
  • Separate dining area
  • Separate sitting area

Freshen up

  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave (on request)
  • Kitchenette
  • Stovetop
  • Oven
  • Rice cooker
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

All-inclusive

All-inclusive room rates at Irotama Torres are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Facility access costs COP 4800 per person, per night
  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 11 years old are not allowed in the swimming pool or hot tub without adult supervision
  • Guests under 15 years old are not allowed in the spa, and guests under 11 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a COP 330000 fee, and antigen/rapid COVID-19 testing is available for a COP 170000 fee; reservations are required for on-site testing.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 5 and over; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Property registration number 67190

Also known as

Irotama XXI Hotel Santa Marta
Irotama XXI Hotel
Irotama XXI Santa Marta
Irotama Torres Karisma Resort Santa Marta
Irotama Torres Karisma Resort
Irotama Torres Karisma Santa Marta
Irotama Torres Karisma
Irotama Torres Resort
Irotama Torres Santa Marta
Irotama Torres Resort Santa Marta
Irotama XXI
Irotama Torres Santa Marta

Frequently asked questions

Does Irotama Torres offer free cancellation for a full refund?
Yes, Irotama Torres does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Irotama Torres?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at Irotama Torres on 22 October 2022 start from €196, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Irotama Torres?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, guests must provide documentation related to COVID-19 at check-in and disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Irotama Torres?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Irotama Torres?
Sorry, pets aren't allowed.
Is parking offered on site at Irotama Torres?
Yes, there's free self parking.
Is an airport shuttle service offered by Irotama Torres?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Irotama Torres?
You can check in from 4:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Irotama Torres and nearby?
Have fun with on-site activities such as kayaking, waterskiing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes ecotours and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Irotama Torres also has a water slide, a sauna and a steam room, as well as a garden and access to a nearby health club.
Are there restaurants at or near Irotama Torres?
Yes, there are 9 on-site restaurants. The dining venue will be unavailable from 1 July 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include CREPES & WAFFLES (9-min walk), Pizza & Pasta (4.3 mi) and Pizza Vomito (4.4 mi).
Does Irotama Torres have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, an oven and a fridge.
Does Irotama Torres have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Irotama Torres like?
Irotama Torres is a short 1-minute walk from Bello Horizonte Beach and 9 minutes' walk from Zazue.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Daniel, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

service
Brenda, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

We really love the property and soul like to come again in a future trip to Colombia.
Gabriel, 4-night family trip
Verified Expedia guest review

4/10 Fair

Pésimo servicio demasiado groseros la mayoría del personal, mucho problema por cualquier cosa que desees realizar en el hotel.
Juan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I like the complex, the beaches, the activities, the staff and the cleanliness. The food is alright but nothing outstanding except for the grilled fish
Paul, 7-night family trip
Verified Travelocity guest review

10/10 Exceptional

The two room suite was very spacious, well maintained and clean. Pools are great and the resort has plenty of space and activities. We required gluten free food (Coeliac) and staff were always very helpful in making sure they understood what was needed. The only downside was having to explain someone different at every meal what gluten free meant. There is a mall with restaurants, supermarket and pharmacies very close from the resort.
Gustavo, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Carolina Rincon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The experience was really good. I would change the dining or eating options. The restaurants aren't that good, food could be better. Other than than that was great
Luis, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Terrible shower
monica, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Needs to work a little more ion food service. The Menu on Coco's restaurant for buffet is very limited.
Jose A, 3-night family trip
Verified Expedia guest review