The Grand Fourwings Convention Hotel, Bangkok

Front desk staff was very rude. Specially the duty manager. Bureaucratic culture that does not suit the service Industry. Hotel was very good with regards to comfort and cleanliness.

Great stay overall. I didn't know a daily deposit is required after paying for the hotel reservation in advance. They did not have a transformer to provide me to use my laptop (110 voltage). The hotel is further away from downtown Bangkok. But I would highly recommend this hotel for everything else. Great value. A nearby 7-Eleven with is a couple minutes walking distance from the hotel entrance. An ATM can be found near 7-Eleven as well.

Travelled as a couple and stayed here for two nights. - The local area is horrible, nothing to do except a mall 2km away that were depressing. -Cleanliness was like a 4* hotel, not a 5*. Hair from other people in the bathroom. -The pool area was nice except that nobody could swim in the pool as it was too cold. The hotel building blocked sun light during the day which was disappointing. -The service was the worst part of all. I have stayed at 2*-3* hotels that had more professional service than this hotel. Kudos to the concierge team who tried there best. It felt like no one could speak a bit proper English which made us struggle with the communication during our whole stay. Furthermore, we had breakfast included both days which was not worth the money. Our second day we got a breakfast box with us. The breakfast box were of less quality than the cheapest thing you will find on a gas station. Really dissapointing! When we checked out, there were some issues with our invoice and they charged about 1100 baht for a 10 minutes call to hotels.com regarding the booking for this hotel. We told them that its more expensive than our monthly charge for our mobile phone and that no information in the hotel room was given about the price. Receptionist Ohm Wisunadi made the situation worse through his extremely arrogant attitude, bad english and lack of problem solving skills. I would strongly recommend the management making a revised look of what people they are employing.

This is one of the best hotels we have stayed in as a family. The only problem I had was getting my free airport shuttle at Don Mueang (which I found out after I booked they do not do). Despite this it was a great hotel.