10/10 Exceptional
Home away from home!
I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Iara
Iara, 1-night trip
Swan Novo Hamburgo
Novo Hamburgo hotel with indoor pool and restaurant
In the heart of Hamburgo Velho, Swan Novo Hamburgo offers a luxurious retreat. Start your day with a free breakfast buffet, then unwind in the sauna or steam room. With an indoor pool, arcade/game room, and Brazilian cuisine at the on-site restaurant previous guests rave about their stay.
Excellent
Popular amenities
- Pool
- Free breakfast
- Airport transfer
- Pet friendly
- Parking available
- Free WiFi
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Indoor pool
- Fitness center
- Sauna
- Steam room
- Self parking
- Room service
- Business center
- 6 meeting rooms
- Airport shuttle
- Terrace
Feel at home (6)
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
- Blackout drapes/curtains
- Elevator
$51 nightly
$54 total
Mar 15 - Mar 16
Total with taxes and fees
Room options
Showing 13 of 13 rooms
Suite standard casal
Exceptional
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Renovated in 2012
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
- 291 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Standard Double Room
Wonderful
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Designer toiletries
- 161 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Standard Twin Room
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Designer toiletries
- 161 sq ft
- 1 bedroom
- Sleeps 2
- 2 Twin Beds
Superior Double Room
Very good
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Designer toiletries
- 161 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Suite standard twin
Highlights
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Deep soaking bathtub
Hair dryer
Designer toiletries
- 1 bedroom
- Sleeps 2
- 2 Twin Beds
Superior Suite, 1 Queen Bed
Very good
Highlights
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Deep soaking bathtub
Hair dryer
Designer toiletries
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Standard Casal/Twin
Exceptional
Highlights
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Designer toiletries
Private bathroom
- 269 sq ft
- 1 bedroom
- Sleeps 2
- 1 Queen Bed OR 2 Twin Beds
Suite Standard Casal / Twin
Highlights
Separate dining area
Separate sitting area
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
- 538 sq ft
- 1 bedroom
- Sleeps 3
- 1 Queen Bed
Superior Double or Twin Room
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Rainfall showerhead
Designer toiletries
Private bathroom
- 161 sq ft
- Sleeps 2
- 1 Queen Bed OR 2 Twin Beds
Executive Studio Suite
Excellent
Highlights
Air conditioning
Free cribs/infant beds
Kitchen
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
- City view
- 1 bedroom
- Sleeps 3
- 1 King Bed
Executive Double Room
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
- City view
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Executive Double or Twin Room
Highlights
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
- City view
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
Superior Room
Highlights
Air conditioning
Smart TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Private bathroom
Hair dryer
Designer toiletries
- City view
- 1 bedroom
- Sleeps 2
- 2 Twin Beds
Similar properties
Locanda Hotel
- Pool
- Free parking
- Free WiFi
- Restaurant
Wonderful
116 reviews
$99 nightly
$104 total
Mar 5 - Mar 6
Total with taxes and fees
Ibis Novo Hamburgo
- Pet friendly
- Free parking
- Free WiFi
- Restaurant
Excellent
247 reviews
$46 nightly
$48 total
Mar 27 - Mar 28
Total with taxes and fees
Novo Hamburgo Business Hotel
- Free breakfast
- Airport transfer
- Pet friendly
- Parking available
Very Good
128 reviews
$51 nightly
$54 total
Mar 18 - Mar 19
Total with taxes and fees
Hotel 10 Sao Leopoldo
- Free breakfast
- Pet friendly
- Free parking
- Free WiFi
Excellent
250 reviews
$68 nightly
$71 total
Mar 6 - Mar 7
Total with taxes and fees
Intercity São Leopoldo
- Free breakfast
- Pet friendly
- Parking available
- Free WiFi
Wonderful
323 reviews
$50 nightly
$51 total
Mar 13 - Mar 14
Total with taxes and fees
Hotel Suárez São Leopoldo
- Free breakfast
- Parking available
- Free WiFi
- Restaurant
Excellent
107 reviews
$59 nightly
$61 total
Mar 6 - Mar 7
Total with taxes and fees
Klein Ville São Leopoldo
- Pool
- Free breakfast
- Parking available
- Free WiFi
Wonderful
109 reviews
$72 nightly
$75 total
Mar 7 - Mar 8
Total with taxes and fees
Intercity Canoas
- Pet friendly
- Parking available
- Free WiFi
- Restaurant
Wonderful
153 reviews
$69 nightly
$71 total
Mar 6 - Mar 7
Total with taxes and fees
Ibis Canoas Shopping
- Pet friendly
- Free parking
- Free WiFi
- Restaurant
Excellent
222 reviews
$59 nightly
$61 total
Mar 12 - Mar 13
Total with taxes and fees
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
About the neighborhood
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250
About this property
Swan Novo Hamburgo
Enjoy your visit to Novo Hamburgo with a stay at Swan Novo Hamburgo. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a sauna, and a steam room.
At a glance
Property amenities
Room amenities
Frequently asked questions
Have a question?
Get instant answers with AI powered search of property information and reviews.
Swan Novo Hamburgo Reviews
Excellent
8.6
Cleanliness
8.6
Location
9.0
Staff & service
8.2
Property conditions & facilities
10/10 Exceptional
Nice stay but AC needs improvement!
The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work.
Breakfast was amazing and once again staff was friendly and very helpful!
Iara
Iara, 1-night trip
10/10 Exceptional
.
Marco
Marco, 2-night trip
10/10 Exceptional
Tudo ok
andre
andre, 1-night trip
8/10 Very good
Changes are not always for the better!
We’ve been staying at this hotel for many years … so much has changed and some of it not for the better:
Guests now have to pay for parking.
There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept .
Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating.
Staff has changed and although we had two nice reception attendants most of them didn’t seem to care …
Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Verified traveler
6-night trip
6/10 Good
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Ricardo
Ricardo, 3-night trip
8/10 Very good
La ubicación del hotel y el servicio
Jens
Jens, 1-night trip
4/10 Fair
Infelizmente o preço cobrado pela diária é injusto. Pois a infra estrutura é visível que necessita reformas, no qual fica um aspecto menos aconchegante. Piscina suja e não é térmica, se nota poeira nas coisas e as portas também sujas, no quarto também. Pelo preço alto não vale a pena nessas condições.
Frederico
Frederico, 2-night trip
10/10 Exceptional
Tudo perfeito!
Vitor Henrique
Vitor Henrique, 2-night trip
10/10 Exceptional
O café da manhã estava ótimo!
INACIO
INACIO, 1-night trip
8/10 Very good
A recepção excelente, a manutenção dos portas tinha bastante cupim , os suportes se shampoo, saponetes tinha uns que estavam defeitos.
Cafe perfeito, atendimento perfeito .
Viviane Vieira dos Santos
Viviane Vieira dos Santos, 1-night trip
10/10 Exceptional
Todos os anos nos hospedamos no hotel para passar o Natal em Novo Hamburgo. Este ano havia um mini chocotone Bauducco no quarto, achei uma delicadeza. No restante, todos os funcionários muito solícitos, foi tudo ótimo!
Fabiana
Fabiana, 1-night trip
10/10 Exceptional
Quarto confortável com cama muito boa. Bons lençóis e toalhas. Tinha tudo que necessário no quarto. Café da manhã excelente, maravilhoso. Muito bom. Voltarei mais vezes.
Carem Eliane
Carem Eliane, 1-night trip
8/10 Very good
Quarto com vista linda, banheiro antigo mas banho ótimo. Hotel no geral confortável mas demandando atualização.
MARCOS
MARCOS, 1-night trip
10/10 Exceptional
Tudo certo
Fabio
Fabio, 1-night trip
8/10 Very good
A equipe é muito gentil e eficiente. Cafe da manha bom.
Susilene Maria
Susilene Maria, 4-night trip
10/10 Exceptional
estava maravilhoso a forros de camas excelentes
ADRIANO
ADRIANO, 1-night trip
8/10 Very good
O hotel no geral é bom
DEBORA
DEBORA, 1-night trip
10/10 Exceptional
Ótimo localização, café da manhã muito bom, quarto bom
LETICIA
LETICIA, 2-night trip
10/10 Exceptional
Tudo
Jhonatan
Jhonatan, 1-night trip
8/10 Very good
O hotel é muito bom, mas ainda, precisa de uns ajustes, seja em pequenos detalhes úteis (como disponibilizar copos no quarto) , até uma maior organização na entrada do hotel, onde os carros se acumulam para as pessoas fazerem check in, mas no geral atendimento eficiente, gentil e hotel bonito.
DEBORA
DEBORA, 2-night trip
10/10 Exceptional
Muito bom!
Marco
Marco, 1-night trip
10/10 Exceptional
Sim
Andre Batista
Andre Batista, 1-night trip
10/10 Exceptional
Otimo
Marco
Marco, 2-night trip
4/10 Fair
O quarto passou por reforma estava com pó nos armário e box, registro fechado da água quente, tivemos que descobrir, ar condicionado não estava funcionando. A tarde que era para descanso, continuou entra e sai de técnico do ar.
Nada contra equipe
Mozer
Mozer, 2-night trip
Keep exploring
- Daara Transamerica Collection GramadoStandard Link for Daara Transamerica Collection Gramado
- Pousada SonnenhofStandard Link for Pousada Sonnenhof
- Plaza Sao Rafael HotelStandard Link for Plaza Sao Rafael Hotel
- Hotel Deville Prime Porto AlegreStandard Link for Hotel Deville Prime Porto Alegre
- Doubletree by Hilton Porto AlegreStandard Link for Doubletree by Hilton Porto Alegre
- Locanda HotelStandard Link for Locanda Hotel
- Intercity Porto Alegre Praia de BelasStandard Link for Intercity Porto Alegre Praia de Belas
- Blue Tree Towers Millenium Porto AlegreStandard Link for Blue Tree Towers Millenium Porto Alegre
- Master Gramado HotelStandard Link for Master Gramado Hotel
- Master CosmopolitanStandard Link for Master Cosmopolitan
- Castelo Saint AndrewsStandard Link for Castelo Saint Andrews
- Estalagem St HubertusStandard Link for Estalagem St Hubertus
- Life Hotel InfinityStandard Link for Life Hotel Infinity
- Sky Ville Canela HotelStandard Link for Sky Ville Canela Hotel
- Hotel Recanto da SerraStandard Link for Hotel Recanto da Serra
- Hotel Laghetto GramadoStandard Link for Hotel Laghetto Gramado
- Villa Bella Hotel & SPA GramadoStandard Link for Villa Bella Hotel & SPA Gramado
- Laghetto MoinhosStandard Link for Laghetto Moinhos
- Hotel 10 Sao LeopoldoStandard Link for Hotel 10 Sao Leopoldo
- Hotel Ritta HöppnerStandard Link for Hotel Ritta Höppner
- Hotel PetrópolisStandard Link for Hotel Petrópolis
- Serrazul HotelStandard Link for Serrazul Hotel
- Hotel Laghetto Stilo HigienópolisStandard Link for Hotel Laghetto Stilo Higienópolis
- Hotel Colline de FranceStandard Link for Hotel Colline de France
- Wood Hotel GramadoStandard Link for Wood Hotel Gramado