Swan Novo Hamburgo

Property class: 4
Novo Hamburgo hotel with indoor pool and restaurant

Choose dates to view prices

Enjoy your visit to Novo Hamburgo with a stay at Swan Novo Hamburgo. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a snack bar/deli, and a terrace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Pet friendly
  • Free WiFi
$61 nightly
The current price is $64 total
Total with taxes and fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 13 of 13 rooms

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a bed, a TV, a chair, and a desk.

Superior Double Room

8.0 out of 10
Very good
(6 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard twin

A hotel room with two beds, wooden headboards, white bedding, bedside tables, and wall-mounted lamps.

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Queen Bed

Room

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Suite Standard Casal / Twin

A hotel room with a wooden headboard, two bedside tables with lamps, a bed with white linens, and a handbag on the bed.

Suite Standard Casal / Twin

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Superior Double or Twin Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

A neatly made bed with a blue blanket, a bedside table with a lamp, and a chair by the window.

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

A hotel room with a bed, a desk, and a chair.

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, and a chair.

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with two beds, a wooden headboard, bedside lamps, and a patterned armchair.

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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  • Pool
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  • Free WiFi
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9.2 out of 10, Wonderful, 130 reviews
$64 nightly
The price is $68
Oct 31 - Nov 1
Total with taxes and fees
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About the neighborhood

Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho - 3 min walk - 0.3 km
  • National Shoe Museum - 4 min walk - 0.4 km
  • Schmitt-Presser House - 6 min walk - 0.5 km
  • Scheffel Foundation - 6 min walk - 0.5 km
  • Immigrant Square - 5 min drive - 2.3 km

Getting around

  • Salgado Filho Intl. Airport (POA) - 36 min drive
  • Canoas Air Force Base (QNS) - 51 min drive
  • Fenac Station - 10 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Miltons Buffet - ‬7 min walk
  • ‪Restaurante Locatelli - ‬4 min walk
  • ‪King's Kão - ‬5 min walk
  • ‪Fat Bull Tap House - ‬8 min walk
  • ‪Quiero Café - ‬9 min walk

About this property

Swan Novo Hamburgo

  • Enjoy your visit to Novo Hamburgo with a stay at Swan Novo Hamburgo. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include an indoor pool, a snack bar/deli, and a terrace.

At a glance

Hotel size

    • 134 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Parents must have child's birth certificate and photo ID*

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (BRL 30 per day)

Transfers

    • Airport shuttle*

Other information

    • Smoke-free property

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, great, and delicious by multiple guests. (23 reviews)
  • The restaurant served very good food with excellent dishes like filet with gorgonzola cream. (3 reviews)
  • The property offers a spacious and convenient parking area. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

My favorite hotel in RS state! The staff is amazing and the breakfast is great!
Verified review

10/10 Exceptional

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Verified review

10/10 Exceptional

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Verified review

8/10 Very good

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Verified review

2/10 Poor

Major power outage. Had to leave to go to another property.
Verified review

6/10 Good

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Verified review

10/10 Exceptional

.
Verified review

10/10 Exceptional

Tudo ok
Verified review

10/10 Exceptional

.
Verified review

6/10 Good

Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Verified review

10/10 Exceptional

Tudo muito bom. Nossa estadia foi excelente.
Verified review

10/10 Exceptional

Hotel muito bom, excelente qualidade e muito bem conservado, recomendo demais.
Verified review

10/10 Exceptional

Hotel bem localizado é bom preço
Verified review

6/10 Good

Tentei fazer uma alteração na minha reserva, mas não tive, sequer, um retorno do meu pedido.
Verified review

4/10 Fair

Fiquei bastante chateada com a hospedagem. Cheguei às 10h, sabendo que o check-in seria às 15h, então entendi que não seria possível antecipar. O que me incomodou foi ver vários hóspedes que chegaram depois tendo seus quartos liberados antes do meu, enquanto eu aguardava desde cedo. Acho que deveria existir um critério na ordem de limpeza e liberação dos quartos. Além disso, encontrei toalhas manchadas e muito usadas, ar-condicionado antigo, a toalha da minha mãe não foi trocada e o lixo do quarto não foi retirado. A água quente funcionava quando queria, banho meio quente e meio gelado, sendo que estava super frio o clima. No geral, o hotel deixou bastante a desejar e minha experiência não foi boa.
Verified review

10/10 Exceptional

Tudo maravilhoso. Atendimento nota 10.
Verified review

10/10 Exceptional

Excelente localização. Quarto limpo com todas as comodidade. Café muito bom, com o gentil atendimento de garçons Mauro, Matheus e Ferreirinha. A equipe da recepção é excelente. O único senão é o piso do do box é muito escorregadio e é um risco para as pessoas.
Verified review

6/10 Good

café da manha maravilhoso, quarto precisando de manutenção, ar muito barulhento
Verified review

10/10 Exceptional

Tudo muito bom e bonito. Tudo em perfeitas condições. Unico ponto foi o box do banheiro que vazava agua .
Verified review

8/10 Very good

Quarto limpo de bom tamanho. Excelente café da manhã com o sempre eficiente atendimento do Mauro e do Ferreirinha. Equipe da recepção sempre gentil e atenta às necessidades do hóspede. Destaque para Gustavo e Álvaro.
Verified review

10/10 Exceptional

Equipe educado e acolhedora
Verified review

6/10 Good

Great property. Lacks hotel management expertise.
Verified review

10/10 Exceptional

Serviço de limpeza e de quarto muito bons e eficientes.
Verified review

8/10 Very good

A estadia foi agradável. Mas faltou algumas informações mais claras - estavam incompletas (tipo do acesso Wi-Fi). Café bom, então o custo benefício geral foi condizente com o valor da diária.
Verified review

10/10 Exceptional

Hotel bem localizado silencioso agradável valeu