Our 2-week stay at The Irlo was one of the worst hotel experiences we've had. The room looked much larger online than it did in person. It was advertised to sleep four, but the sleeper sofa was tiny, and the room was so cramped we could barely unpack.
The first night, we found there were no towels, pillows, or sheets for the sofa bed. I walked to the front desk (in another building) while my kids were showering to ask for towels sheets and pillows for the sleeper sofa and report that the A/C was leaking. I was told there was no housekeeping and there was nothing they could do.
The next day, water started leaking from the bathroom ceiling, and the A/C leak created a large puddle. Maintenance only vacuumed the water without fixing the problem. That night, the fire alarm went off around midnight, forcing everyone to evacuate. We later saw a first-floor room completely flooded. The hotel never communicated what happened or when it was safe to return. The alarm went off three more times over the next two days.
We also had to repeatedly ask for towels throughout our stay because none where ever provided. Our refrigerator didn't work for the first two days, spoiling our milk, and the stove wasn't even plugged in. The receptionist were extremely rude and condescending.
Maintenance issues happen, but the lack of communication, basic necessities, and customer service made this an experience I cannot recommend.