Very disappointing stay. The gentleman on reception was lovely - the only redeeming feature. On checking in to our room, the key didn't work and it took the lady a number of attempts to get in. I expressed concern about if that happened on our return after 11pm (when there would be no one on the desk) and she said 'it would be fine and would definitely work'. Not sure how she knew this. The room was like an oven with the makeshift AC unit weirdly blowing hot air out. We said we cannot stay in this room, it's unbearable. I said to my sister we'll need to get a refund once we get home. She overheard and said 'you can't have a refund.' I said let's see. She went to speak to someone and then returned to say we could have a full refund and choose to stay elsewhere, or she could put us in another room with working AC. By this time it was getting late so we took the room, which did have working AC. Returning later, however, we only realised that the AC unit's pipe was feeding out of the window which had to be open. So there was an open window, on a ground floor room onto the street, for 2 females. Real safety concerns. So we had to shut the window and swelter all night. We found this really unacceptable, coupled with a toilet that stank of stale smoke, so unfortunately would not recommend.