Verified review
2/10 Poor
Robert
Jul 25, 2026
If you have booked - Cancel now - Do not stop here
We walked out and never returned.
if you have young children do not stop here.
Safety Issue
Electric fuse board dangerously taped up.
Loose, unfixed toilet seat in the en‑suite.
Security Issues
Front door lock extremely difficult to open; required force and several minutes to gain entry.
Glass sliding door to pergola cannot be locked, leaving the property insecure and accessible from the adjacent main road.
Missing louvre panels on external shutters (ground floor + first floor).
Safe not fixed to wardrobe; lightweight and easily removable.
Cleanliness Issues
Sofa cushions stained and dirty.
Dining chairs unstable and dirty.
Bedding looks like its never been cleaned or replaced.
Smells of damp.
Internal Facilities
Only one toilet roll provided per bathroom for a 7‑day stay with 5 guests.
Ironing board cover dirty, worn and torn.
Towels threadbare and poor quality.
Curtains hanging off the pole.
Air con in kitchen not working.
Furniture in poor condition.
External Facilities
Swimming pool border dirty and chipped.
Outdoor sofa cushions missing; foam exposed, dirty.
Additional garden seating missing cushions.
Electric gate to driveway not working.
General Standard
The property was far below acceptable letting standards and gave all guests an immediate sense of discomfort.
Hotels.com have worked hard on our behalf to recover our funds, but not even a partial l refund offered by property manager.
