Guests
All properties in Surabaya, East Java, Indonesia

Java Paragon Hotel and Residences

4-star hotel in Surabaya with outdoor pool and restaurant

  • Free WiFi and free parking
From
$68

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Deluxe Double Room, Executive Level - Bathroom
  • Pool
Pool. Image 1 of 54
1 / 54Pool
Jl. Mayjen Sungkono No 101-103, Surabaya, 60256, East Java, Indonesia
8.4.Very Good.
  • I have stayed at Java for more than several years. I like the new lobby area after…

    Jun 26, 2019

  • Service was excellent, food was also good. The place needs a facelift in the rooms, water…

    Feb 27, 2019

See all 28 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 230 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court

For families

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Television
  • Free toiletries

What’s around

  • Ciputra World Mall - 6 min walk
  • Surabaya Town Square - 23 min walk
  • Mpu Tantular Museum - 36 min walk
  • Surabaya Zoo - 40 min walk
  • Royal Plaza Surabaya - 2.6 mi / 4.3 km
  • BG Junction - 3.1 mi / 4.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room
  • Deluxe Double Room
  • Superior Room, Executive Level
  • Apartment 3 Bedrooms Suite
  • Deluxe Double Room, Executive Level
  • Deluxe Twin Room
  • Deluxe Twin Room, Executive Level
  • Apartment 2 Bedrooms Suite

What’s around

Landmarks

  • Ciputra World Mall - 6 min walk
  • Surabaya Town Square - 23 min walk
  • Mpu Tantular Museum - 36 min walk
  • Surabaya Zoo - 40 min walk
  • Royal Plaza Surabaya - 2.6 mi / 4.3 km
  • BG Junction - 3.1 mi / 4.9 km
  • Pakuwon Mall - 3.3 mi / 5.3 km
  • Tunjungan Plaza - 3.6 mi / 5.9 km
  • Joko Dolog Statue - 3.9 mi / 6.2 km
  • Grahadi - 4 mi / 6.4 km
  • Sharp Bamboo Monument - 4 mi / 6.5 km

Getting around

  • Surabaya (SUB-Juanda) - 17 min drive
  • Surabaya Pasar Turi Station - 6 min drive
  • Surabaya Gubeng Station - 8 min drive
  • Airport shuttle (surcharge)
map
See on map
Jl. Mayjen Sungkono No 101-103, Surabaya, 60256, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 230 rooms

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is 11:30 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa treatment room(s)
  • Basketball on site
  • Tennis on site
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4618
  • Conference space size (meters) - 429
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • Chinese
  • English
  • Indonesian
  • Japanese

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Sleep Number by Select Comfort mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 4 treatment rooms. Services include massages.

Dining

The Cafe - This restaurant serves breakfast, lunch, and dinner.

The Avenue Lounge and Bar - This lobby lounge serves light fare only. Happy hour is offered.

Fees & policies

Refundable depositPay at property

  • Deposit: IDR 300000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 156000 per person (approximately)
  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of IDR 500000 (subject to availability)

Children and extra bedsPay at property

  • Rollaway beds are available for IDR 370000.0 per day
  • Babysitting/childcare is available for an extra charge

ParkingPay at property

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Long-term renters welcome.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash.

Also known as

  • Hotel Java Paragon
  • Java Paragon And Residences
  • Java Paragon Hotel and Residences Hotel
  • Java Paragon Hotel and Residences Surabaya
  • Java Paragon Hotel and Residences Hotel Surabaya
  • Java Paragon
  • Java Paragon Hotel
  • Java Paragon Hotel Surabaya
  • Java Paragon Surabaya
  • Paragon Java
  • Java Paragon Hotel & Residences Surabaya
  • Java Paragon Hotel And Residences
  • Java Paragon Hotel Residences

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Java Paragon Hotel and Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 11:30 PM. Check-out time is 11:30 AM. Late check-out is available for a charge of IDR 500000 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, The Cafe. Nearby restaurants include Bakerzin (6-min walk), Bakwan Kapasari (6-min walk), and Sushi Tei (6-min walk).
  • Yes, an airport shuttle is available.
  • Practice your swing on the tennis courts. Additional recreation onsite includes basketball. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness center. Java Paragon Hotel and Residences also has a garden.
8.4.Very Good.
  • 8.0.Very Good

    Surabaya Trip 14 - 21 Dec 2019

    Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again

    2 night family trip, Dec 13, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.

    Benny, 8 night trip, Nov 27, 2019

    Verified Expedia guest review

  • 2.0.Poor

    very dirty room,specially the windows painting is peeling of at the wall

    2 night business trip, Jul 8, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Could have better value for the money paid.

    It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.

    Ravi Anantha, 1 night family trip, Jun 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    The breakfast menu is almost the same every day. At least 30% different from the previous day

    4 night trip with friends, Mar 3, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Luxurious, Comfortable at very Affordable price

    Good Experience

    Bolar Abdul, 3 night business trip, Jan 31, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very impressed with customer service. The expedia web site stated free airport transfer but when we contacted the property to arrange airport pick up, they sent an email with prices we would have to pay for the transfer. We replied saying it says it is included and they agreed to pay the airport to hotel transfer but we would have to pay the return trip to the airport. When we showed them the web site stating free transfers, they agreed to pay it both ways. The hotel was basic but nice. Walking distance to a mall.

    John, 1 night romance trip, Jan 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    スタッフはとても隅々まで気を配って働いています。 会えば何時も笑顔で対応してくれます。 しかし室内は古さが目立ちます。 それでも日本のホテルより断然広く快適に過ごせます。

    jin, 5 night romance trip, Dec 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    nice Hotel in Surabaya

    ein gutes Hotel, großes Zimmer mit Minibar, großes und sauberes Bad mit Dusche sehr freundlicher Service gute Restaurants nette Roofbar

    Matthias, 1 night business trip, Sep 1, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good experience

    Swimming pool is one of the best in my life :) It was a really great experience!

    3 night business trip, Jul 7, 2019

    Verified Hotels.com guest review

See all 28 reviews