6/10 Good
20 January 2023
Nonplussed in Katoomba
I was in a single room without any view or even much natural light - the bottom half of the window was frosted glass and the narrow window was in a position that you couldn’t see out from the bed and it was blocked when the door to the ensuite was open. The carpet was dirty and stained and really needs replacing and the ensuite needed renovation. The remote control for the TV was one of the dirtiest I’ve seen so that was wiped with disinfectant cloth before I used it. The bed was comfortable enough but a bit soft as I think it had multiple layers of under mattresses on it. Fridge in the room worked fine and kettle, tea, coffee, sugar and milk was provided. A nice touch was the bottle of cold water in the fridge. Staff were very pleasant and jokingly warned me about the slowness of the lift as I was on the third floor. This is a developed world problem though. Parking onsite was always available although limited in the evenings. Although not expensive, I could have had a better stay elsewhere in Katoomba. I know this as I’d come from somewhere far better that was $12 per night cheaper.
The photos on the website do not show the truth of this particular room. Others may be better. I can’t comment on breakfast as I didn’t take it, but it is available.
Stephen
Stephen, 2-night trip
Verified Hotels.com guest review