We were disappointed with our stay overall. The grounds are beautifully landscaped with stunning flowers, and the main pool bar area is lovely. The à la carte restaurants were very good, and the evening entertainment was enjoyable.
Unfortunately, the hotel did not live up to the five-star standard or justify the premium price we paid. Our original room had ineffective air conditioning and a toilet that didn’t flush properly. Despite reporting these issues several times, they weren’t resolved until we were moved to a much better room, which we appreciated.
The buffet restaurant was disappointing and well below the standard we’ve experienced at similar hotels on other Greek islands. The beach bar felt tired and ramshackle, and although the resort is beautiful, it lacked any real atmosphere or holiday buzz. We also found it strange that the main bar near reception only opened in the evenings.
Other issues included no bottled water in the minibar on arrival, tired facilities, rubbish and cleaning carts left in corridors, and inconsistent service. We were also surprised that bar staff wouldn’t provide bottled water during the day in very hot weather.
Although changing rooms improved our stay, our overall impression remained the same. For the price we paid, we expected much better accommodation, facilities, food and service. Sadly, we wouldn’t return.