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Beachfront resort in Montego Bay with spa and casino
I have been to 5 stars resorts many times and that’s what I pay for. This one is not one…
May 9, 2022
Secrets St James, is a beautiful property. Our room had a great view. The food was decent…
May 4, 2022
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
On-site antigen/rapid COVID-19 testing is available for a USD 40 fee.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
*See fees and policies for additional details or extra charges
My fiancé & I love coming to Secrets, the staff are the NICEST people & they are always working so hard. The food is always good with tons of options. We had a mosquito issue in our room, not sure where they were coming from but the doors stayed closed. We also got late night calls in the middle of the night a few days in a row & that wasn’t pleasant. Our floor also didn’t look clean but everything else was perfect. The staff are always on point and their energy is impressive. We will definitely be coming back!
Caitlin, 3 night romance trip, May 2, 2022
Verified Expedia guest review
This property is gorgeous. Well maintained.
Andrea, 4 night romance trip, Apr 28, 2022
Verified Expedia guest review
Food disappointing, elevators and floors need to be wipe down, ice machine on 3rd floor 4th floor don’t work, hardly any native Jamaican food very disappointed expected better
Ryan J, 5 night romance trip, Apr 27, 2022
Verified Expedia guest review
Hotel Property is very well maintained and hotel staff were very pleasant. Room where we stayed was not adequately supplied with towels and wash clothes; had to make several attempts in order to get more. Breakfast buffet was awesome, however dinner options wasn’t the best tasting. The hotel staff’s friendliness was beyond exceptional which made the stay more enjoyable.
Raquel L, 4 night trip with friends, Apr 27, 2022
Verified Expedia guest review
The room was nice; food was good, and the entertainment was good as well. Our only issue was with housekeeping. For 2 days we tried calling housekeeping to get some washcloths to no avail. Finally I went to the front desk and told them my issue and that my wife was not going to let me back in the room without washcloths because she wanted to bathe before we went to dinner. The front desk called housekeeping and they told the front desk the washcloths had already been delivered to the room. I get back to the room and there were no washcloths. I knew then my wife had enough and she called down to the front desk extremely angry and that is finally when we were able to get our washcloths. After that housekeeping was very attentive to our needs. I go on vacation to relax from the stress of the job and not get upset over something as simple as a washcloth.
roland, 4 night trip, Apr 26, 2022
Verified Hotels.com guest review
It was my 3rd time at this resort. Our room wasn't ready until 3:45pm, 45mins past check-in and we weren't alone in that, others around us were waiting for their rooms past 3pm as well. The check-in staff acted like they really didn't care that our room wasn't ready or that we were repeat guests. They were more concerned with trying to get us to attend their timeshare presentation the next day. Additionally none of the restaurants take reservations anymore with the exception of the Japanese restaurant's hibachi section which we weren't able to get into the entire week. (even though we tried to book the day we arrived) Also we paid an upcharge for the Preferred category but unlike the past 2 times there was no way to distinguish the Preferred guests vs. the non-Preferred guests so all guests could access the Preferred Club lounge and other amenities. The quality of the food has diminished significantly at the buffets and the restaurants. The food lacked flavor at all the restaurants with the exception of the French restaurant Bordeaux. The few pros of this trip were the beach was pretty and clean and the service and food at the Breathless resort was outstanding.
Alia, 5 night romance trip, Apr 25, 2022
Verified Expedia guest review
Ordered room service on day of arrival - took 3.5 hours to receive the order had to call daily to ask for housekeeping rooms were not properly cleaned overall disappointing considering it was not a free service. Only enjoyed the restaurants, staff there were better.
Keisha, 2 night family trip, Apr 17, 2022
Verified Expedia guest review
Excellent property! Great food and entertainment. The only complaint is that the check in process was very long and disorganized.
James, 5 night family trip, Apr 17, 2022
Verified Expedia guest review
Great hotel with good food & drink choices. Minor elements of wear & tear in the bathroom but otherwise satisfactory.
Donovan, 2 night romance trip, Apr 16, 2022
Verified Expedia guest review
The grounds were beautiful and the staff was top notch and made me feel welcome the dining was great and the pools well maintained and the food and drinks kept flowing with a happy Jamaica smile behind them best vacation
melanie, 3 night family trip, Apr 15, 2022
Verified Expedia guest review