The Magellan Sutera Resort, Kota Kinabalu

We were made to wait for nearly 40mins to be checked in. Check-in service is so slow motion, it's not acceptable. Staff were friendly, but not well trained at all. Ordered a bottle of wine, but the wine still served even though the bottle had leaked wine leak mark on it's side. Swimming pool was not cleaned as should be with wet wipes found inside the pool. mattress was old and badly sprung, which was covered over by thick bed underlay. Maintenance of the property is obviosly lacking.

Had a great time here...apart from the whistle blowing life guards. I felt they were a bit over the top. I also had an allergic reaction to jelly fish larvae bites(jelly bugs) that I got on a snorkeling trip booked through the hotel. The guide advised there were stingers but I reacted badly. The hotel did not know what was wrong and recommended going to the hospital. We were flying to Sandakan so I was unable to do this. In Sandakan I went to the doctors and was advised it was chicken pox. It was only at the lovely Turtle Island that the life guard put vinegar on my bites which were on my legs and arms and torso. they were all blistered and incredibly itchy. He was outraged that the snorkel guide in KK had not advised me to do this. So my one issue with the hotel is that they did not recognize what this could have been. I did mention the bites while snorkeling.

Room is clean and spacious. big swimming pool. Me and my family enjoy very much while staying here.

Good staffs and comfortable room. But little bit old stuffs. But Breakfast is not good.

Amazing hotel with fantastic ocean views over the south Chine sea. Well maintained gardens and nice pools. A 25 minute walk to the local markets or use the free hotel shuttle.