This hotel sadly did not live up to the hype on its advertising or 4star ratings,we arrived checked in and went to our room, there was a stain on the carpet as we opened the door and bits of confetti on the floor, TV had no signal, light bulb out, strange smell (windows were all open), husband went in the bathroom and encountered a surprise (not in a good way).
My husband who usually leaves any problems to me was horrified and went to reception. The very pleasant lady on reception told him that a manager would come up to our room and within minutes she appeared, she took a look, apologised and said it was totally unexcepable and showed me another room which was a lot better although the longer we spent in it the more we could smell a strong scent of dog.
The manager sent us a bottle of prossecco to the room which was a nice gesture.
I'm sad to be writing this review as we were really looking forward to something a bit more special, but the staff that we encountered were nothing but helpful.