Neptune Palm Beach Boutique Resort & Spa All Inclusive

Property class: 4.5
Waterfront hotel in Diani Beach with spa and outdoor pool

Choose dates to view prices

Neptune Palm Beach Boutique Resort & Spa All Inclusive features a free kids' club and puts you within a 15-minute drive of Diani Beach. Guests can visit the spa to indulge in massages, body wraps, or facials, and Mnazi Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a sauna.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
$337 nightly
The total price is $400
Nov 27 - Nov 28
Total with taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room, Garden View

A bedroom with a four-poster bed, a wooden headboard, and a white canopy.

Deluxe Room, Garden View

  • Garden view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Ocean Front

A resort with sun loungers, palm trees, and a view of the ocean.

Deluxe Room Ocean Front

  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room Sea Side

A pool area with thatched umbrellas, palm trees, and lounge chairs.

Deluxe Room Sea Side

  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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Nov 1 - Nov 2
Total with taxes and fees
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About the neighborhood

Map
Diani Beach, Galu Kinondo, Diani Beach, 80400

What's nearby

  • Galu Kinondo Beach - 1 min walk - 0.1 km
  • Diani Beach - 6 min drive - 5.2 km
  • Tiwi Beach - 26 min drive - 20.6 km
  • Mombasa Island - 50 min drive - 45.9 km
  • Fort Jesus - 50 min drive - 45.9 km

Getting around

  • Ukunda (UKA) - 22 min drive
  • Mombasa (MBA-Moi Intl.) - 83 min drive
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪Tandoori - ‬6 min drive
  • ‪KAHAWA Coffee Lounge - ‬9 min drive
  • ‪Pallet Cafe - ‬4 min drive
  • ‪Barharini Beach Bar & Restaurant - ‬9 min drive
  • ‪Sizzlers Steak House And Pub - ‬8 min drive

About this property

Neptune Palm Beach Boutique Resort & Spa All Inclusive

  • Neptune Palm Beach Boutique Resort & Spa All Inclusive features a free kids' club and puts you within a 15-minute drive of Diani Beach. Guests can visit the spa to indulge in massages, body wraps, or facials, and Mnazi Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a sauna.

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included.

Food and beverages

  • All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Snorkeling
    • Windsurfing

Land activities

    • Miniature golf
    • Tennis
    • Volleyball

At a glance

Hotel size

    • 60 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 2:00 PM
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking

Transfers

    • Airport shuttle*

Offsite

    • Free shopping center shuttle

Other information

    • Smoke-free property

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Reviews

Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Location

8.8

Staff & service

8.2

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Wow, wow, wow we have just rerurned and there is nothing that we can complain about with this hotel. The location is breath taking, the bungalows are gorgeous with everything you need, and more. Gorgeous linen, comfortable bedding, luxurious toiletries and more, more, more. Hotel grounds beautiful and so well kept by your exceptional gardening team, always smiling and there with a coconut of fresh flowers. The food is exceptional, always fresh and plenty to choose from and akwats served with a smile. Cocktails from the wonderful STANLEY are world class and I'm sure we will see more and more and Stanley and Collins ( another wonderful barman) continue to master their creations. I have to give STANLEY a special mention as nothing, and I mean nothing, was too much trouble and we spent evenings chatting and learned so much about his life and it added something very special to an already amazing holiday. My final special mention goes to beautiful Theresa, always smiling, asking about our day and dancing. From the second she saw us she welcomed us in with a warm hug and served drinks and fresh bitings. The whole team at Neptune Palm are incredible but Stanley and Theresa made our holiday unforgettable and we will be back to see them. If you are wondering whether to book....stop... just book and I can gurantee you will not be disappointed !!!
Verified review

10/10 Exceptional

Excellent!
Verified review

6/10 Good

The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.
Verified review

10/10 Exceptional

All good.😊
Verified review

8/10 Very good

Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food
Verified review

2/10 Poor

Péssimo Atendimento

Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra
Verified review

8/10 Very good

Great beach resort complex

We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!
Verified review

10/10 Exceptional

El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.
Verified review

8/10 Very good

tutto ok

tutto ok.
Verified review

10/10 Exceptional

Pas på aber der stjæler smiler
Verified review

10/10 Exceptional

Neptune review

It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.
Verified review

8/10 Very good

Beautiful quiet hotel on gorgeous Diani Beach

Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.
Verified review

6/10 Good

Lever inte upp till lyxprisnivån!

Mycket dyrt, inte prisvärt!
Verified review

6/10 Good

Bon hôtel

L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.
Verified review

8/10 Very good

Hotel tres sympathique et personnel parfait.

Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!
Verified review

8/10 Very good

Komfortables Hotel mit teilweisem Sanierungsbedarf

Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.
Verified review

8/10 Very good

very friendly staff

A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money
Verified review

10/10 Exceptional

A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend
Verified review

10/10 Exceptional

Great Hotel Would Stay Again

We had a great stay at this resort. Food was great and the bartenders were extremely friendly.
Verified review

10/10 Exceptional

Estancia de ensueño

Me encantó la estancia en este hotel. Realmente son 3 hoteles juntos de la cadena, el Palm Beach (que para mi gusto es la habitación más bonita), el Paradise y el Village, puedes ir a a las zonas comunes de cualquiera de ellos, con lo cual es como un gran hotel con 3 piscinas y varios bares y restaurantes. Todo tiene mucho encanto.
Verified review

8/10 Very good

Lovely spot; great staff

Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.
Verified review

8/10 Very good

tout etait tres bien sauf le harcelement incessant sur la plage par les vendeurs à la sauvette en manque de touristes
Verified review

8/10 Very good

Nice All-Inclusive

We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!
Verified review

2/10 Poor

This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!
Verified review

8/10 Very good

Чудесный отдых

Отдыхал с семьей с 06.01.2014 по 14.01.2014. Отличный отдых, отличный отель. Минус один- слишком навязчивые, на берегу океана, местные жители.