2/10 Poor
30 Jun 2025
Poor experience
The receptionist staff were very unhelpful and had ‘upgraded’ us to a cottage… this is because the room we had originally booked was actually shut for maintenance, along with about 30 others! We were then shown to this cottage and as soon as the staff member opened the door, a lizard ran in, to which he laughed and said we would just have to call housekeeping if we saw it again. Long story short, we were moved to an upstairs cottage after complaining a couple of times as the receptionists didn’t even call out housekeeping (!), but the hotel is very run down and so we didn’t really see a difference…. We had ants in the bathroom and another lizard living on our ceiling. We wouldn’t recommend to anyone who is wanting to stay here for over 2 days as it is very dated and in need of renovation.
Rowan
Rowan, 2-night trip