10/10 Exceptional
The food was delicious and I enjoyed the breakfast especially
Queenta
Queenta, 11-night trip
Hotel HSM Reina del Mar
Hotel with outdoor pool, near El Arenal Beach
Choose dates to view prices
Located near El Arenal Beach, Hotel HSM Reina del Mar offers a lively retreat with an arcade/game room and poolside bar. Soak up the sun by the outdoor pool or indulge in meals at the on-site restaurant. With multilingual staff, luggage storage, and 24-hour front desk services available to you.
7.8
Good
Popular amenities
- Free WiFi
- Restaurant
- Air conditioning
- Bar
- 24/7 front desk
Main amenities (12)
- Daily housekeeping
- Near the beach
- Restaurant and bar/lounge
- Outdoor pool
- Breakfast available
- Beach umbrellas
- Beach sun loungers
- Pool bar
- Terrace
- 24-hour front desk
- Arcade/game room
- Car rentals on site
Feel at home (6)
- Private bathroom
- Television
- Terrace
- Daily housekeeping
- In-room climate control (air conditioning)
- Arcade/game room
Room options
Check availability for these dates
Showing 4 of 4 rooms
Single Room, Balcony
8.0Very good
2 reviews
- 161 sq ft
- 1 bedroom
- Sleeps 1
- 1 Twin Bed
Twin Room, Balcony
8.8Excellent
9 reviews
- 237 sq ft
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
Twin Room, Balcony
- Sleeps 3
- 2 Twin Beds
Double Room, Balcony, Pool View
- 1 bedroom
- Sleeps 3
- 2 Twin Beds
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About the neighborhood
Carrer Baleares, 10, Playa de Palma, Llucmajor, Mallorca, 7600
What's nearby
- El Arenal Beach - 3 min walk - 0.3 km
- Playa de Palma - 5 min walk - 0.4 km
- Port of El Arenal - 5 min walk - 0.4 km
- Aqualand El Arenal - 8 min walk - 0.7 km
- Hipotels Convention Centre - 6 min drive - 2.1 km
Getting around
- Palma de Mallorca Airport (PMI) - 12 min drive
- Marratxi Poligon Station - 14 min drive
- Marratxi Station - 16 min drive
- Palma de Mallorca Son Fuster Station - 18 min drive
Restaurants
- Double Dutch (former sportsman) - 4 min walk
- Panaderia Pasteleria Ballester - 1 min walk
- El Nilo - 4 min walk
- Café del Sol - 5 min walk
- hotel whala!beach - 5 min walk
About this property
Hotel HSM Reina del Mar
When you stay at Hotel HSM Reina del Mar, you'll be in a great location, within just a 10-minute walk of Playa de Palma and El Arenal Beach. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a terrace are other highlights.
At a glance
Hotel size
- 180 rooms
- Arranged over 9 floors
Arriving/Leaving
- Check-in start time: 4:00 PM; Check-in end time: midnight
- Late check-in subject to availability
- Minimum check-in age: 18
- Check-out time is 11:00 AM
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cribs (infant beds)
Pets
- Pets not allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- No onsite parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
- Restaurant
- Bar/lounge
- Poolside bar
What to do
- Pool table
- Beach nearby
- Golfing nearby
- Scuba diving nearby
Services
- 24-hour front desk
- Tour/ticket assistance
- On-site car rental
- Luggage storage
- Multilingual staff
- Bicycle rentals
- Beach sun loungers
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 1 building/tower
- Built in 1968
- Safe-deposit box at front desk
- Terrace
- An outdoor pool
- Arcade/game room
Room amenities
Be entertained
- 28-inch TV
- Cable TV channels
Home comfort
- Air conditioning (climate-controlled)
Sleep well
- Bed sheets provided
What to enjoy
- Balcony
Freshen up
- Private bathroom
- Bathtub only
- Free toiletries
- Towels
Stay connected
- Desk
- Free WiFi
More
- Daily housekeeping
Special features
Dining
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
Awards and affiliations
Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
- A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
- A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.
Optional extras
- Buffet breakfast is offered for an extra charge of approximately EUR 25 to 35 for adults, and EUR 15 to 25 for children
Renovations and closures
This property is closed from October 26 2025 to March 26 2026 (dates subject to change).
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts major credit cards and cash.
Credit cards accepted: Visa, Mastercard, Eurocard
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Frequently asked questions
Is Hotel HSM Reina del Mar currently open?
This property is closed from October 26 2025 to March 26 2026 (dates subject to change).
Does Hotel HSM Reina del Mar offer free cancellation for a full refund?
Yes, Hotel HSM Reina del Mar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel HSM Reina del Mar?
Yes, there's an outdoor pool.
Are pets allowed at Hotel HSM Reina del Mar?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel HSM Reina del Mar?
Sorry, there's no onsite parking at Hotel HSM Reina del Mar.
What are the check-in and check-out times at Hotel HSM Reina del Mar?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
Is there an onsite casino at Hotel HSM Reina del Mar?
No, this hotel doesn't have a casino, but Mallorca Casino (16-min drive) is nearby.
What is there to do at Hotel HSM Reina del Mar and nearby?
Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include an arcade.
Are there restaurants at or near Hotel HSM Reina del Mar?
Yes, there's an onsite restaurant.
Does Hotel HSM Reina del Mar have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel HSM Reina del Mar like?
Hotel HSM Reina del Mar is a short 7-minute walk from Playa de Palma and 10 minutes' walk from El Arenal Beach.
Have a question?
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Hotel HSM Reina del Mar Reviews
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
7.2
Location
8.2
Staff & service
7.6
Property conditions & facilities
10/10 Exceptional
It was perfect
????????
????????, 7-night trip
10/10 Exceptional
The hotel food,comfort,pool were all excellent.
Unfortunately parking was a problem.
Mark
Mark, 1-night trip
10/10 Exceptional
We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
Pritesh
Pritesh, 4-night trip
10/10 Exceptional
Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff
Laura
Laura, 5-night trip
8/10 Very good
Good value, friendly, helpful staff. Close to beach , supermarket and restaurants. Cheap and easy bus ride to Palma
Jean Mary
Jean Mary, 7-night trip
10/10 Exceptional
Such a perfect hotel. Thank you!
Emerson Jude Hague
Emerson Jude Hague, 5-night trip
6/10 Good
The property was clean and tidy. But the rooms were old and need revamp.
Breakfast has likited options.
Rahul
Rahul, 1-night trip
8/10 Very good
Good pool but poor food
It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars
Charles
Charles, 5-night trip
10/10 Exceptional
Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Gonca
Gonca, 9-night trip
10/10 Exceptional
The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.
lydia
lydia, 4-night trip
6/10 Good
.
Tim Yannik
Tim Yannik, 2-night trip
8/10 Very good
Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.
Farhana
Farhana, 4-night trip
6/10 Good
A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
georgios
georgios, 5-night trip
8/10 Very good
I went for a short 5 day break with my 4 year old. Staff were friendly and attentive. Room although dated in decor as others have previously mentioned it was spotless. Great view from balcony. Helped book very early morning taxi for return flight. Breakfast was ok. Beans on toast for my child and I had cereals with fruit and honey. Unlimited coffee and juices. I had paid for evening meals however being vegetarian we struggled a little so only ate there twice and ate at local restaurants the other evenings. My son had pasta one evening with salad and then pizza and chips another. I had a mix of salads and bean type salads but limited. Overall would definitely return as hotel was short walk to beach and though some mentioned a hill my 4 year old didn’t moan once! Beautiful beach, friendly locals, overall core memories made!
Jodi
Jodi, 5-night trip
10/10 Exceptional
Our couple stay
The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find.
The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.
Rabia
Rabia, 6-night trip
6/10 Good
The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
Paul
Paul, 7-night trip
10/10 Exceptional
The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
Sofia
Sofia, 4-night trip
6/10 Good
Das Personal war sehr nett und hilfsbereit. Die Zimmer leider sehr hellhörig und etwas muffig.
Laura-Isabell
Laura-Isabell, 3-night trip
10/10 Exceptional
Hotel propre, personnel sympa, un moins bien pour la restauration
joelle
joelle, 13-night trip
8/10 Very good
Vi kommer igen
Fine værelser, dejlig balkon. Udsigt over pool
Centralt beliggende. Skønt pool område, gode drinks og snacks til rimlig pris. Vi kommer igen
katja
katja, 11-night trip
6/10 Good
Bon hôtel pour un couple ou entre amis
Hôtel propre et bien situé. Bon accueil.
Malheureusement chambre mal insonorisée, on entend les voisins et les passages dans le couloir.
Restauration assez variée mais pas de souplesse sur les horaires, à 10h30 pile et à 21h30 pile on éteint les lumières et on nous invite à prendre la direction de la sortie dommage !! Et attention l'eau est payante au dîner (3€ la bouteille)
Un frigo dans la chambre serait souhaitable.
Verified traveler
9-night trip
8/10 Very good
Hôtel très bien situé, à proximité de commerce et de la plage ! J'y ai séjourné en famille (avec enfants). Chambre très basique mais propre. Attention si vous optez pour le petit déjeuner et dîner, le buffet ferme à l'heure, pas une minute de plus et on vous met limite dehors. Hôtel pas familial j'ai eu l'impression de gêner avec mes enfants.
Diara
Diara, 9-night trip
10/10 Exceptional
Reina del Mar est l'hôtel formidable pour les vacances familiales.
Yana
Yana, 10-night trip
8/10 Very good
Empfehlenswert
+ deutsche TV Programme
+ Essen (besonders die Hackbällchen)
+ DJ's waren gut.
++ Frische Handtücher
++ freundliches Personal
- Kaffee ☕️ (schmeckt nicht so gut), Filter
Kaffee wäre schön.
- Aufzüge könnten besser programmiert
werden.
- Leider etwas weit vom "Schuss ".
Das Hotel hat sich auf jeden Fall in den letzten Jahren verbessert und kann man weiterempfehlen !!!
jörg
jörg, 5-night trip
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