Was moved from Grand Hotel Vittoria (5 star) to another hotel in the same hotel group 4 star Hotel Savoy, (do not imagen that that "Savoy" had anything in common with the other Savoy´s of the world, old but no patina, shabby, no charm, bad smell, receptionist not manage to perform a wake up-call) because of another guest "having trouble with his car so he can not leave the hotel", I was told...
Had not gotten any pre info, was informed by the staff at Grand Hotell Vittoria when I turned up for check in. Only compensation I was given at shabby Hotel Savoy was the usual poor Italian breakfast.
So, hotel group - https://www.viphotels.it/ - you should take much better care of your guests if you: 1-want them back, 2-want them to recommend anyone to use your hotels or facilities, 3-stay in business.