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Palace Downtown

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Dubai Mall

Choose dates to view prices

Located near Dubai Fountain, Palace Downtown offers a luxury retreat with shopping on site, a coffee shop/cafe, and an onsite spa for ultimate relaxation. Treat yourself to aromatherapy or unwind by the outdoor pool with cabanas and sun loungers. With free in-room WiFi, helpful staff nearby attractions like Burj Khalifa make this hotel perfect for families.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
$419 nightly
The total price is $472
Jun 1 - Jun 2
Total with taxes and fees

Why we love this property

Work and play perfection
Tackle business goals at this hotel's meeting rooms in the city center, then melt stress away with spa services and hot stone massages.
Flavorful dining options
The hotel's restaurant and cafe serve a vegetarian-friendly buffet breakfast. The bar rounds out dining choices with vegan and vegetarian options available.
Wellness sanctuary
The full-service spa offers aromatherapy, body treatments, and hot stone massages. A sauna, hot tub, and Turkish bath complete this health-focused retreat.

Room options

View all photos for Palace Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Lake View Room

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

9.0 out of 10
Wonderful
(2 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

9.4 out of 10
Exceptional
(44 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

9.2 out of 10
Wonderful
(10 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Similar properties

Exterior
Sofitel Dubai Downtown
Downtown Dubai
  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 1,000 reviews
$114 nightly
The price is $133
Jun 3 - Jun 4
Total with taxes and fees
Sofitel Dubai Downtown
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About the neighborhood

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Souk al Bahar - 1 min walk - 0.2 km
  • Dubai Fountain - 3 min walk - 0.3 km
  • Dubai Mall - 4 min walk - 0.4 km
  • Burj Khalifa - 12 min walk - 1.1 km
  • Dubai Aquarium & Underwater Zoo - 14 min walk - 1.2 km

Getting around

  • Dubai Intl. Airport (DXB) - 25 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Al Maktoum Intl. Airport (DWC) - 50 min drive
  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Trolley Station 1 Tram Station - 7 min walk
  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Abdel Wahab Restaurant - ‬9 min walk
  • ‪Beirut Khanum - ‬3 min walk
  • ‪Karma Kafé - ‬9 min walk
  • ‪Bohox - ‬4 min walk

About this property

Palace Downtown

  • When you stay at Palace Downtown, you'll be in a great location, within just a 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a health club. The helpful staff and nearby shopping get great marks from fellow travelers. The property is just a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.

At a glance

DONE

Hotel size

    • 242 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Check-in is 2 PM on December 31 to avoid temporary road closures.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Lifeguard on site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Uses some LED lighting

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 160 per person
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 588614

Also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?

Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palace Downtown?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Palace Downtown?

Sorry, pets aren't allowed.

Is parking offered on site at Palace Downtown?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Palace Downtown?

Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.

What are the check-in and check-out times at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Palace Downtown and nearby?

Palace Downtown has a spa and an outdoor pool, as well as a steam room.

Are there restaurants at or near Palace Downtown?

Yes, there's an onsite restaurant.

Does Palace Downtown have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Palace Downtown like?

Palace Downtown is located on the boardwalk/promenade in Downtown Dubai, a short 4-minute walk from Dubai Trolley Station 2 Tram Station and 6 minutes' walk from Dubai Mall.

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Reviews

Palace Downtown Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.6

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet was consistently described as excellent, outstanding, and spectacular by multiple guests. (15 reviews)
  • The pool area is fantastic, run efficiently by staff, and offers a super clean and quiet experience. (7 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Location
Service staff
Room
Fountains
View
Restaurant
Lobby
Breakfast
Amenities
Shopping malls

Reviews

Verified

10/10 Exceptional

Staff, clean,service
Abed, 3-night trip
Verified

10/10 Exceptional

This is a very special hotel. The staff are incredible, the hotel itself is immaculate, and the location is perfect. Thank you so much for an unforgettable stay.
Ranya, 3-night trip
Verified

10/10 Exceptional

The hotel’s location is just breathtaking. Staff was lovely and took care of everything really well. They even help us celebrate our anniversary and made our trip memorable. Had more than enough supply of amenities throughout our stay.
Shreya, 1-night trip
Verified

10/10 Exceptional

great location
Farid, 7-night trip
Verified

10/10 Exceptional

Amazing property, clean, great service great location!!!
Elena, 2-night trip
Verified

10/10 Exceptional

Nice location - central to everything. Fantastic staff.
Marija, 2-night trip
Verified

10/10 Exceptional

We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Nancy, 4-night trip
Verified

10/10 Exceptional

Luxurious! The room was spotless and the staff was exceptional. Perfect location. Loved the morning buffet.
Karen, 5-night trip
Verified

10/10 Exceptional

Great hotel Great location
NEEMA, 1-night trip
Verified

10/10 Exceptional

We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.
Isao, 2-night trip
Verified

10/10 Exceptional

The staff was friendly and helpful. The hotel was beautiful. The location was superb
Beth, 3-night trip
Verified

10/10 Exceptional

The room was gorgeous, well appointed, clean, and had a nice view. The only issues were that the shower leaked water onto the bathroom floor creating a slipping concern, and the balcony was wonderful with nice furniture but there were a lot of mosquitoes. So we couldn’t use the balcony. All of the house keepers and the rest of the staff did an excellent job! Coffee and patisserie in the lobby was amazing, along with an outstanding buffet breakfast.
Edward, 6-night trip
Verified

8/10 Very good

Accommodating for a family of 4 with extra beds .
Karen, 3-night trip
Verified

10/10 Exceptional

Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.
Elizabeth, 2-night trip
Verified

10/10 Exceptional

Excellent hotel great location
PAUL, 1-night trip
Verified

10/10 Exceptional

We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.
Colette, 3-night trip
Verified

8/10 Very good

Staff/Services needs improvements. Thank you!
Fariba, 1-night trip
Verified

10/10 Exceptional

Amazing hotel. The staff are very friendly and make you feel at home. We moved to the palm after staying at palace and we both thought palace had the most amazing staff. Shout out to Nur, James and Frederick
Stewart, 4-night trip
Verified

10/10 Exceptional

Stunning architecture with a perfect blend of traditional Arabian design and modern luxury. The atmosphere was peaceful and luxurious, ideal for a relaxing family gateaway.
NEEMA, 2-night trip
Verified

10/10 Exceptional

This location was nothing if not the perfect vacation spot for exploring Dubai and the mall! There were a ton of food options both in and around the hotel. The pool was relaxing and all staff went above and beyond what I expected. This is the height of service and comfort wrapped into the perfect location. This will be my go-to spot from now on!
James, 4-night trip
Verified

10/10 Exceptional

Great property and location.
William, 4-night trip
Verified

10/10 Exceptional

I want to really commend Saad from the staff for taking such good care of us!! Literally every wish we had, he was so attentive! The kindness, politeness and hospitality of his service are impressive! Also we loved having a view over the Burj Khalifa. Beds were extremely soft, gym well equipped
Elena, 1-night trip
Verified

10/10 Exceptional

The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.
Sadia, 1-night trip
Verified

10/10 Exceptional

Staff were amazing. Didn’t receive any benefits of VIP Access and also at times during the night it was noisy. Great hotel and easy access to so many places
Jawaid, 3-night trip
Verified

10/10 Exceptional

Beautiful place and location!
SARAH, 1-night trip