Hotel Amba, Munich

I have been staying here every year for the last 5years and stay for at least 6 nights when I come to Munich for work. It is close to main train station and U and S-bahn. I know I won't be staying in much for a room with clean bed and clean bathroom is good enough for me. Breakfast was not bad either for 9 Euro per person. Overall I was happy with my stay. Staff was friendly except one senior staff during night shift. He was checking in a couple who were doing the paperwork. He avoided having eye contact with me while he waited for the paperwork to be done. It took more over 5 minutes when I finally asked for my room key. He turned and asked me why I was in a rush and raised his voice at me. I am an Asian woman of much younger age that this guy, I would say that he's at least 40 years older than me. Did he think he could imitate me with his raised voice? I told him the room number and he asked for my name. I told him my name but he had the gut to say no, that's not the name on the reservation. Sure my last name was long but it was definitely my last name on the reservation. I told him my last name again and he grumpily gave me the key and gave me a lecture to be patient...while having the couple checking in waiting in "patience". Such a condescending guy should not be working in hospitality business. If he cannot take the stress and demand of being a front desk staff, he should not be working there. It was so unprofessional.

Hotel Amba is a decent budget hotel. The room was similar to and better than some student accommodation in the UK. The motion sensors on the corridor lights need to be better adjusted though, mine didn't come on till I got to my room. Great massive tv mounted high up, which I like. It was better than basic, it is clean and cheap and the staff are helpful and friendly.

We (4 people with 2 rooms) stayed at Amba for 3 consecutive nights reserving by 2 bookings. When we checked in, we asked the staff if we would be assigned the same room for 3 nights since they might not aware we had 2 bookings for 3 nights. The staff confirmed us the booking and we needed not to change room. However when we were back hotel on the 3rd night, we were told we had to change room. All our belongings were being transferred to new room. The staff explained they did not aware we had the 3rd night booking so they evacuated all our stuff. They realised their mistake afterwards and relocated all our stuff to new room. All our stuff (except those in luggage case) were being packed in multiple plastic bags. It seemed to us we were “refugee” and force to leave rudely. All the belongings which were kept at safe were also being evacuated too. How come the staff moving the guest belongings in such way (even the stuff in safe) without informing the guests in advance?! How come the staff not checking the booking before taking the action. By common sense, no guest would retain all the stuff in hotel in if they have no intention to stay. When the staff informed us the situation, they did not apologise for case. They even did not find they made a big mistake. It is a very serious misconduct in hospitality industry.

It was very close to the train station, which made our trip very efficient when we arrived and left the city. However, it was noisy in the morning and at night since there would be many trains passing by. Hotel service was great since the front desk was willing to accommodate our request to change rooms. The beds were comfortable and made our stay very enjoyable

We booked a room with a bathtub. The receptionist confirmed as much when we were checking in, before giving us a room without a bathtub. They agreed to switch rooms, except the plug from the bathtub was missing. They said that the maintenance crew had left, and they'd fix it in the morning. Which was a lie. We went downstairs, a different told us that *SHE* was not the one who promised to get it done for us. I asked her very nicely to make a note so that it gets done the following day. The plug was *still* missing the next day! Yet another receptionist, kept shrugging and saying 'Ok' and "maybe tomorrow", and told us she was alone. She turned to leave, and I asked if she was going to make a note for us, and she made a tiny scribble. In the morning, a fourth receptionist told us that she was alone and couldn't do anything. An older lady came (so much for being 'alone') and told us that they didn't have the staff, at which the receptionist, not knowing I understood Deutsch, said 'That's what I keep telling them" while rolling her eyes. The manager lady then told us that she was aware of our bathtub problem, and that they had been meaning to fix it for a while. To future guests: don't stay here if you can afford it. If they offer room 118, kick up a fuss at the lobby if you really need the bathtub, because THEY ARE VERY AWARE OF THE SITUATION AND WILL LIE TO YOU REPEATEDLY ABOUT IT. Lots of steps everywhere too just to get to your room, even after exiting the lift.