Jade Mountain Resort

Photo gallery for Jade Mountain Resort

Primary image
On the beach, scuba diving, snorkelling, sailing
Suite (Sun) | Infinity pool | Outdoor pool
Outdoor pool
Outdoor pool

Overview of Jade Mountain Resort

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Jade Mountain Resort

5.0 star property
Upmarket beachfront resort with spa, near Anse Chastanet Beach

9.6/10 Exceptional

196 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
1000 Anse Chastanet Road, Soufriere, 00000
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • 24-hour room service
  • Airport shuttle
  • 24-hour front desk
Feel at home
  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Patio
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • On the beach

Getting around

  • Castries (SLU-George F. L. Charles) - 12.1 miles/19.4 km
  • Vieux Fort (UVF-Hewanorra Intl.) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

About this property

Jade Mountain Resort

5-star luxury resort by the ocean
Take advantage of a round-trip airport shuttle, a rooftop terrace and a hair salon at Jade Mountain Resort. This resort is a great place to bask in the sun with a beachfront location, sailing and snorkelling. Indulge in a manicure/pedicure, a facial and a body treatment at the on-site spa. The on-site restaurant, Jade Mountain Club, features ocean views. Enjoy the gym, as well as activities such as scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.
Other perks at this resort include:
  • An outdoor pool
  • Free self-parking
  • Full breakfast (surcharge), bike hire and an outdoor tennis court
  • A 24-hour front desk, a gift shop and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 29 individually decorated rooms include comforts, such as 24-hour room service and jetted bathtubs, in addition to thoughtful touches, such as premium bedding and laptop-compatible safes.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with jetted baths and rainfall showers
  • Patios, separate sitting areas and fridges

All-inclusive

All-inclusive room rates at Jade Mountain Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 29 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (16 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • 24-hour room service

What to do

  • On the beach
  • Sailing
  • Scuba diving
  • Snorkelling
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Whale watching nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire

Facilities

  • Built in 2006
  • Rooftop terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • IPod docking station

Home comfort

  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Patio
  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at Jade Mountain Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Dining

Jade Mountain Club – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Jade Mountain Resort is listed in the 2021 Travel + Leisure 500.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 0.00 per person, per night

Optional extras

  • Breakfast costs between USD 33.60 and USD 43.20 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 100 per vehicle (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Jade Mountain Resort Soufriere
Jade Mountain Resort
Jade Mountain Soufriere
Jade Mountain
Jade Mountain Resort St. Lucia/Soufriere
Jade Mountain Hotel
Hotel Jade Mountain
Jade Mountain St Lucia
Jade Mountain St Lucia
Jade Mountain Resort St. Lucia/Soufriere
Hotel Jade Mountain
Jade Mountain Resort Resort
Jade Mountain Resort Soufriere
Jade Mountain Resort Resort Soufriere

Frequently asked questions

Does Jade Mountain Resort offer free cancellation for a full refund?
Yes, Jade Mountain Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Jade Mountain Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Jade Mountain Resort?
Yes, there's an outdoor pool.
Are pets allowed at Jade Mountain Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Jade Mountain Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Jade Mountain Resort?
Yes, an airport shuttle is available. The charge is USD 100 per vehicle one-way.
What are the check-in and check-out times at Jade Mountain Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Jade Mountain Resort and nearby?
Have fun with on-site activities such as sailing, snorkelling and scuba-diving and improve your game at the on-site tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Jade Mountain Resort also has a fitness centre.
Are there restaurants at or near Jade Mountain Resort?
Yes, Jade Mountain Club offers ocean views. Nearby restaurants include TreeHouse Restaurant (4-min walk), De Belle View (2 mi) and The Big Yard (2 mi).
Does Jade Mountain Resort have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Jade Mountain Resort have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Jade Mountain Resort like?
Jade Mountain Resort is located a short 1-minute walk from Windward Islands.

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.8/10

Eco-friendliness

10/10 Exceptional

What was unique: This place has the most beautiful views. By far the best on the island. You also get a Major domo which is a Butler to act as your fairy godmother and plan everything for you. I did not even need to think. What I liked: Their level of professionalism was over the top and they were superb in waiting on us. It was the best treatment ever and I didn't have to lift a finger, work up a sweat, they just did everything and were great all around. The food was moderately priced and had great quality and variety. Just outstanding all around and the experience was like no other. I came in hungry and they already had food there and just like they were mind readers. This place with the views, the service, the food was excellent. Dislikes: I did not like the mosquitos. I got bit twice. The rooms have 3 walls, so where the fourth wall would be opened up to the elements. It is beautiful yes, but I would've preferred an option of having blinds because at night when we turned on the lights, moths plagued the place. The mosquitos loved the bathroom, and sometimes it got really hot even with all the fans present. The sun flooded into the room at 5:30 am and the birds sounded like something from the Jurassic period. Again, an option for shades and protection from the outside elements would've been a better option. Overall, a place worth visiting and just a great experience. You are one with nature and everything on the resort was beautiful and something from a dream.
Jennifer, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

If I could rate quality, the staff, food, views, and overall experience at some special level well beyond happy smile face I would want to rate it even higher than that. The end-to-end experience at Jade Mountain is nothing short of elite and spectacular. Some examples - the butler crew is immediately attentive. A step beyond the typical concierge. We needed super glue. One of the butlers went to town to get us some. We needed the front door dead bolt un-jammed. Our butler escorted t maintenance and was there to make sure the job was done right. We saw a piece of art we wanted to purchase but ran out of time to get back to the gallery. No worry, the butler crew coordinated the pickup, the purchase, and the wrapping at the last minute of our stay. While there is so much to write about Jade Mountain, the staff really add that finishing touch. Anything to not like? Just a couple. The resort is about a 35 min ride off a winding dirt and gravel road. There’s something nice about the seclusion but also something a bit unnerving at times. just be ready to feel like you’ve made it when in fact there’s still a good bit to go. LOL. The grounds are a bit of a labyrinth and can be confusing. We stayed on the lower level the first 2 nights, and wished there was an elevator to get back up to the top level. All in all, we had a time to remember that we will never forget. Thank your Jade Mountain!
Grant, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Incredible views, location, and staff. Could not have asked for a better place to have our Honeymoon.
Steven, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Baton, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The view, the infinity pool, all the island, the beaches and the foodd, it was paradise, love the place, will definitely be back
earnie, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

The Best Place in St. Lucia
This was our second visit to Jade Mountain and it was just as amazing as the first time two years ago. The covid protocols are in full effect but highly nuanced and subtle in how it's applied. The service provided by our Major Domos was exceptional. A minor issue associated with the Spa was managed immediately and to great satisfaction.
Timothy, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

The pictures on the website are fantastic, but cannot fully capture the beauty and serenity of Jade Mountain. The sanctuary was the most spectacular romantic place we have ever stayed. The staff is superb, friendly and helpful. A visit to St. Lucia without Jade Mountain could not be considered complete. Love it.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Anniversary celebration
This hotel is an architectural marvel. Spectacularly beautiful views. Very friendly staff. Because the rooms are open to environment you really get to enjoy the sights and sounds of the surroundings. Been very fortunate to travel around the world to several beautiful properties and this rates right up there. Very unique experience.
Ramon, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Beautiful hotel, ok service
Hotel is absolutely breath taking. The service however we found very disappointing given the price point. We were told it would be no problem booking any of the excursions we wanted to do, then when we would request to book them were told they were all completely full. Just wish they would have been more honest from the beginning on availability so we would have booked our excursions sooner. Also were told the earliest dinner reservations we could do each night were 8:30PM, we walked in at 6:30PM every night and the restaurant was completely empty....
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Naresh, 2-night trip
Verified Hotels.com guest review