Does Hacienda Uxmal Plantation & Museum offer free cancellation for a full refund?

Yes, Hacienda Uxmal Plantation & Museum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Hacienda Uxmal Plantation & Museum?

Yes, there's free self parking.

Is airport shuttle service offered by Hacienda Uxmal Plantation & Museum?

Yes, an airport shuttle is available. The charge is MXN 4100.00 per vehicle one-way.

What are the check-in and check-out times at Hacienda Uxmal Plantation & Museum?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in is available.

What is there to do at Hacienda Uxmal Plantation & Museum and nearby?

Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hacienda Uxmal Plantation & Museum also has spa services and a picnic area, as well as a garden.

Are there restaurants at or near Hacienda Uxmal Plantation & Museum?

Yes, RESTUARANTE UXMAL offers Mexican cuisine.

Does Hacienda Uxmal Plantation & Museum have any outdoor private spaces?

Yes, every room features a furnished patio.

What's the area around Hacienda Uxmal Plantation & Museum like?

Hacienda Uxmal Plantation & Museum is a short 2-minute walk from Uxmal Archaeological Site and 9 minutes' walk from Pyramid of the Magician.

Hacienda Uxmal Plantation & Museum, Mérida: Hotel Reviews, Rooms & Prices | Hotels.com

8/10 Very good

Mar 3, 2023

The Hacienda Uxmal is beautiful, charming, comfortable and clean. It is a perfect location to stay as you explore the Uxmal Ruins and travel the Ruta Puuc.

Barbara, 2-night trip

10/10 Exceptional

Jan 30, 2023

Beautiful historic site. The Chocolate Plantation and Uxmal site is within walking distance and worth the visit.

margarita, 1-night trip

10/10 Exceptional

Jan 31, 2024

Beautiful site. Right adjacent to Archeological Park.

Robert T, 3-night trip

8/10 Very good

Apr 21, 2023

Right next to Uxmal, walk to the awesome pirámides!!! This place is pretty cool, old hacienda NICE!!!!

Arturo, 1-night trip

10/10 Exceptional

Apr 17, 2023

Weekend Retreat

Super relaxing weekend getaway from Merida. Rooms really nice, lots of outdoor seating. Pool was great. Not many dining options around. Breakfast at hotel was quite good. Will definitely come stay again.

Blair, 1-night trip

10/10 Exceptional

Mar 4, 2023

The best!!!

It’s always wonderful. Our 8th time there. Everyone is friendly. The place is beautiful and tranquil.

Robert, 4-night trip

10/10 Exceptional

Feb 25, 2024

Excellent location across from Uxmal ruins. Very interesting history of the Hacienda as well, including famous people such as Queen Elizabeth who stayed there! Breakfast was delicious and pool cocktails were also great. Grounds are beautiful and filled with colorful birds. Staff was accommodating. Don't expect uber modern luxury.

Karina, 2-night trip

10/10 Exceptional

Feb 7, 2024

Exceptional Hotel Walk to Uxmal

Loved everything about this hotel. Service was exceptional, warm and helpful. Spacious, lovely room and grounds. Enjoyed reading about the history of the hacienda. Especially appreciated that we could walk a very short distance to Uxmal ruins so we were able to beat the crowds. Breakfast at the hotel had a great selection. Had to walk a short distance for lunch and dinner but enjoyed the food at both of the meals. Highly recommend this hotel.

Donna, 2-night trip

8/10 Very good

Mar 19, 2023

Beautiful property. The only negative was the lack of a currency exchange which was advertised on the website. Pesos are very hard to find.The manager, Biensur, was very helpful

Robert, 2-night trip

10/10 Exceptional

Jan 5, 2024

Quiet and safe place, located very close the Uxmal ruins. Very nice old Hacienda, with lovely gardens and surrounded by nature. Our room had a fantastic view of the adjacent green areas. Bathroom with tub was in excellent condition. Be aware that dinner and lunch are held in the restaurant that is slightly farther from hotel, near the entrance to Uxmal; you'll will need to drive but it's no big deal. Also, pool is not heated. Overall, great experience. We will definitely go back.

Erika, 1-night trip

6/10 Good

Feb 26, 2024

The property is very beautiful, so no complaints there. However, the WiFi never worked and the room had a TV with only two channels and both had some much noise that they were impossible to watch. Due to the limited dining choices on the property (they only serve breakfast from 7-10 am), we had to eat once across the highway at a very overpriced location. If you have a car, I would recommend driving to Santa Elena or Ticul to find dining options.

Jose, 2-night trip

4/10 Fair

Jan 19, 2023

Not a 4 star

Our last stay was early 2020 before the pandemic. Now it's minimalist There is no lunch or dinner service There is only breakfast service by the pool There is no lunch or dinner available requiring you to walk or drive across the highway or down the road No welcome drink, as advertised If television is important, forget it. Only 3 snowy channels with an antenna, not satellite, as advertised Some rooms have a safe, others do not, so you may want to check/specify when booking The staff is friendly and attentive.

Rodney S, 2-night trip

8/10 Very good

Aug 6, 2022

We enjoyed our stay at The Hacienda. Our rooms were clean, the bedding was great, and staff was courteous and helpful, but they allowed a family to play ball in the pool. This family was playing rough and tangled my 5-year-old in their playful brawl. My husband asked them to be careful but they continued. There was enough staff around to notice and no one jumped in to stop them. It was a shame. It made my experience unpleasant especially since I mentioned it to the reception and the family continued their game with a ball the next day. I didn’t bother to enter the pool again.

Carmellia, 2-night trip

4/10 Fair

Feb 11, 2023

Advertised wifi but it was barely good enough for email. Service dropped every 30 seconds regardless of which router on the property you sat next too. No bicycles as advertised. Restaurant is only open for breakfast. You have to cross a dangerous road in the dark to get to the only restaurant that's open at the resort by the ruins. Property itself is beautiful and the pool is very nice. We left a day early because without wifi I couldn't work and my wife couldn't study. Property told us they'd give a refund for the 2nd night but have only gotten a run around from them and Expedia who each blame the other but neither will call the other and leave me as the middle man between what he said and what she said. Would not stay there again.

David, 2-night trip

6/10 Good

Jan 3, 2025

Nos engañaron

Me decepcionó mucho mi estancia, realmente esperaba mejor experiencia, mi experiencia fue la siguiente: 1. Reservamos eligiendo el hotel más costoso de la zona pensando que iba a estar en buenas condiciones, pero en realidad es que estaba cerrado y en mantenimiento y nos enviaron a otro de menor categoría sin compensación alguna. 2. Nos pasamos un rato en el hotel que originalmente seleccionamos pero no había absolutamente nadie, la recepción cerrada, luces apagadas, etc. pensamos que nos habían estafado, hasta que después de un rato llegó alguien de seguridad y nos envío a otro hotel a que preguntaramos. 3. En el hotel que nos alojaron las camas eran más pequeñas y duras, dormimos realmente muy incomodos, en su momento solicite un upgrade y me dijeron que ese era, yo creo eso era una mentira porque yo me había metido antes a revisar ese hotel y precisamente no seleccione ese hotel por los tipos de habitaciones que tenían. 4. El internet en ese hotel estaba terrible muy mal la señal, al igual que el wifi. 5. El servicio del personal en general realmente muy amables, todo el personal fueron muy respetuosos. En general, me decepcionó principalmente porque nos ofrecieron un hotel que estaba cerrado sin avisar con anticipación la situación.

Lila Eunice, 1-night trip

4/10 Fair

Dec 16, 2024

Beautiful property well situated to lots of attractions (pyramids, planetarium, eco-park/museum) but the restaurant staff ranges from mostly disinterested to somewhat dishonest (pretty obviously did not bring back correct change, helping herself to a very nice tip) and as other travelers have noted elsewhere, the restaurant is overpriced for what you get. Clearly needs better management if staff is this lackluster.

Patricia, 1-night trip

8/10 Very good

Jul 28, 2024

Hay que mejorar el servicio.

La habitación es cómoda y grande. Es una pena que el servicio de restaurante no esté a la altura, se equivocaron con uno de los platos y tocó esperar más aún, el postre, ya pedido, se olvidaron de servirlo, lógicamente después de esperar un buen rato, nos fuimos. Un desastre.

MIGUEL ANGEL, 1-night trip

8/10 Very good

Mar 22, 2024

Un très agréable hôtel juste à côté du site maya

Hôtel historique d'UXMAL dans une véritable hacienda. Proximité du site. Grandes chambres agréables. Robinetterie pas récente mais tout est parfaitement entretenu. Piscine de bonne taille. Petit déjeuner mexicain classique un peu cher sans possibilité de l'acheter avec la chambre. L'hotel ne faisait pas restaurant à notre passage et le seul restaurant proche est dans l'hôtel voisin. Il est mauvais et vraiment cher pour ce qu'on y mange.

MICHEL, 1-night trip

10/10 Exceptional

Feb 13, 2024

Magnifique hôtel, et une très bonnes équipe à votre écoute. Le restaurant est très bon. Hôtel très calme. Cela a été un plaisir pour nous.

Gamas, 1-night trip

10/10 Exceptional

Feb 1, 2024

Exactamente en Uxmal

Precioso hotel en el lugar arqueológico

Raquel, 2-night trip

8/10 Very good

Jan 19, 2024

según nos dijeron, es una reconstrucción, pues la hacienda antigua esta prácticamente destruida

Maria Del Carmen, 1-night trip

10/10 Exceptional

Jan 10, 2024

ES UNA HACIENDA, ESTÁ HERMOSA SOLO CAMINA UNOS 800mts Y ESTÁN LAS PIRÁMIDES DE UXMAL, MUY HERMOSO, SOLO QUE EN EL RESTAURANTE DEL LADO DEL HOTEL LAUNCH LOS ALIMENTOS SON MUY CAROS

Raquel Alegria, 1-night trip

8/10 Very good

Jan 4, 2024

La tele no funciona

daniel, 1-night trip

10/10 Exceptional

Dec 18, 2023

Extremadamente limpio, personal muy atento y lo mejor, las instalaciones únicas en su tipo, por el casco de la Hacienda y sus plantíos de cítricos.

Rocio, 1-night trip

8/10 Very good

Dec 17, 2023

On s'attendait à avoir des possibilités de réservation pour des visites de sites archéologiques avoisinants. L'hôtel était vide. Nous avons été upgradés et déménagés dans leur deuxième hôtel plus luxueux. Aucune possibilité de réservation sur place pour visiter d'autres sites que Uxmal. Tout doit s'organiser à partir de Merida. Aucun taxi disponible sur place pour visiter les alentours. Pour nous accommoder l'hôtel a dû faire venir un taxi de Mérida pour que nous puissions poursuivre notre voyage. Cependant, tout le reste était impeccable. Comme il n'y a que le restaurant de l'hôtel le soir et qu'il n'y a pas de compétition, les prix des repas et consommations sont élevés mais de bonne qualité.

Jeannine, 2-night trip

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