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Pullman Hanoi Hotel, Hanoi

4.5 stars
40 Cat Linh StreetHanoiVietnam, ‏‎800-491-6126
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Excellent4.1 / 5
Breakfast
Tasty breakfast
Wellness Area
Great wellness & sports facilities
Service
Fantastic service
Bar and Beverages
Bar is not good
118See all 118 Hotels.com reviews
From 492 reviewsTripAdvisor Traveller Rating

Pullman Hanoi Hotel, Hanoi

Hotel Info: 866-539-8117

from $69
  • Executive Room, 1 King Bed, City View
  • Standard Room, 1 King Bed, City View
  • Standard Room, 2 Single Beds, City View
  • Executive Room, 2 Single Beds, City View, Executive Level
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 2 Single Beds, City View

At a glance

Key facts

Hotel size

  • This hotel has 242 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 2 PM-Midnight
  • Check-out time is noon
  • Express check-out
There is no after-hours reception at this property. Guests arriving late won't be able to check in until the next morning.
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Hanoi Pullman
  • Hanoi Pullman Hotel
  • Hotel Pullman Hanoi
  • Pullman Hanoi
  • Pullman Hanoi Hotel
  • Pullman Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for USD 40 per night

Buffet breakfast is offered for an extra charge of USD 17 for adults and USD 8 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 55.00 per vehicle (one-way)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Steam room
  • Tennis on site
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Meeting rooms 5
  • Conference space size (feet) - 6241
  • Conference space size (meters) - 580
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1998
  • Elevator/lift
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fit and Spa Lounge. Services include hot stone massages, massages, facials, and body treatments.

Dining

La Cheminee - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Pullman Hanoi Hotel, Hanoi’s small print

Also known as

  • Hanoi Pullman
  • Hanoi Pullman Hotel
  • Hotel Pullman Hanoi
  • Pullman Hanoi
  • Pullman Hanoi Hotel
  • Pullman Hotel Hanoi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Rollaway beds are available for USD 40 per night

Buffet breakfast is offered for an extra charge of USD 17 for adults and USD 8 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 55.00 per vehicle (one-way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 118 reviews

Pullman Hanoi Hotel, Hanoi
Excellent4.0 / 5
Good for business.
Good place to stay for work. Staff is very friendly and eager to help. The English skills of the front desk could have been stronger (especially since other staff in other areas had stronger language skills). Just a comment since it seems that is the most important area to have your strongest foreign language speakers. The food/restaurant doesn't have a wide selection and was mediocre if you have to stay there for more than a few days. The swarms of tourist buses overwhelm the morning breakfast but I've found that at other hotels in Hanoi. Overall a good stay.
4 night business trip
Pullman Hanoi Hotel, Hanoi
Outstanding5.0 / 5
Nice hotel, nice staff- will return.
Very respectful and helpful staff. Pleasant hotel for a work trip.
4 night business trip
Pullman Hanoi Hotel, Hanoi
Good3.0 / 5
Nothing special
As we traveled through Vietnam, Hanoi was one of our destinations and we wished we would have done some research before booking this hotel as there was a congress going on in the city during our stay and some delegations were staying over in this hotel with result that every time you entered you needed to put your bags in a x-ray machine and walk through a metal detector. It was very annoying and not the best welcome you expect as nobody from the security did speak proper English and just showed me what to do which I didn't like too much. Nevertheless the reception manager apologized directly and explained what was going on, it would have been better if this happened before I needed to receive attitude from a security guard. We had an executive suite and had access to the Pullman Lounge, which is nothing special, a large room with some tables and a bar table where they place some finger food, drinks and fruit. A business lounge in certain US Airports even looks better and has more atmosphere than this lounge, we didn't spend a single moment here, for breakfast we went downstairs (even it is very busy during breakfast). Food quality was good, you are happy with a western corner after a week of noodles. Rooms were comfortable, the bathroom isn't anything special, large but nothing special. Would I stay here again, to be honest, I don't know as I wasn't very impressed.
4 night romance trip
Pullman Hanoi Hotel, Hanoi
Good3.0 / 5
Duncan Howarth review.
I have stayed in this property when it was the Horizon Hotel. The Main Lobby and some of the Public Areas have all been upgraded, the rooms have only have a soft make over, painting the old furniture white does not create a modern room. The bathroom is exactly as I recall it from 10 years ago, the fittings are very tired. The idea of the double size pillow is fine for lounging in or on the bed but impractical to sleep with, and the single pillow is simply too thick. As someone who likes a thin pillow I had to sleep without a pillow as neither pillow in the room allowed me to be comfortable when sleeping.
3 night romance trip
Pullman Hanoi Hotel, Hanoi
Excellent4.0 / 5
overall hotel is good but in the evening restaurant closed so quick
3 night business trip

See all reviews

Pullman Hanoi Hotel, Hanoi

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