My husband and I booked this hotel through Hotels.com expecting a relaxing holiday. Unfortunately, our experience was significantly affected by a very large group of middle aged men (for a large football tournament) staying at the hotel during our visit.
The issue was not limited to noise at night. Throughout the day, the group dominated large areas of the pool and bar, creating an atmosphere that was very different from the quiet holiday we had anticipated. We frequently found ourselves wearing headphones simply to relax and have a conversation, and it became difficult to enjoy the facilities we had paid to use.
We raised our concerns during our stay and were told that the hotel couldn’t assist in any way.
Ultimately, the experience affected our holiday to such an extent that we checked out three days early and paid for alternative accommodation elsewhere.
The facilities themselves may suit travellers looking for a lively environment, particularly if travelling with sports groups or large organised parties. However, couples seeking a peaceful and relaxing break should be aware that large groups can have a significant impact on the atmosphere of the resort. Especially if you are a female and don’t like being in the midst of large groups of men.
I appreciate that hotels cannot always control guest behaviour, but I believe guests should be informed when large organised groups are staying, particularly when they may substantially alter the holiday experience.