4/10 Fair
28 August 2022
Go someplace else.
We have stayed at this location in the past and the last time was disappointing - however, we hoped that the management would do something based on their responses to us.
They did nothing.
the mattresses should have been replaced a few years ago - it was difficult, if not near impossible to fall asleep and was most assuredly not a restful night.
The air conditioning was set at arctic levels. The thermostat seems to be just a decoration on the wall. You an control the fan speed and the on-off switch but the temperature dial does nothing. It was uncomfortably frigid such that we ended up turning the AC off completely. That was an improvement - but since all the other rooms are probably in the same situation, it was still cold such that in August we had to ask for extra blankets!!
We have gold level membership with Hotels.com -- this gives us an upgrade and some other perks -- the receptionist insisted that the room we got was an upgrade because it is on a higher floor. I did not feel that there was any upgrade - the room is still small with an insufficient number of outlets and the furniture is shabby.
We were supposed to receive a bottle of wine. The hotel decided that a small fruit plate was a better choice -- not in my mind.
The staff was pleasant but clearly the management wants to drain this property and avoid repairs, improvements and needed maintenance.
We will not be giving them another chance and will suggest that everyone else stays away too.
Oreet
Oreet, 1-night trip
Verified Hotels.com guest review
