Excellent central location with everything within walking distance. Parking at the hotel was also a big plus.
The breakfast was varied with a good selection. Our room was spacious and very clean, with excellent housekeeping, good towels and a spotless bathroom.
Unfortunately, the welcome at check-in was rather cold and we did not feel particularly welcomed. However, the other reception staff we met afterwards were helpful and friendly.
I had repeatedly requested a room on a higher floor, as the hotel has seven floors. We booked two rooms, but both were on the second floor and faced the courtyard. The rooms were also noticeably different in size, with one considerably smaller than the other.
The furniture and interior décor felt rather dated, and the rooms would benefit from updating. The lighting was adequate during the day but too dim in the evening, and the bathroom could also have better lighting. There were too few power sockets, I had to unplug the bedside lamp to charge my phone.
A major disappointment was the Wi-Fi. It measured only around 7 Mbps, compared with around 198 Mbps on our own mobile connection. For a modern four-star hotel, we would expect much better internet. We wanted to mirror programmes from a tablet to the TV, but the Wi-Fi was too slow, so we had to use our phone as a hotspot.
The bed and duvets were comfortable, but the pillows were very soft and flat.
Overall, the hotel was clean and well located, but it felt more like 3-star than a 4-star.