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Steigenberger Hotel & Spa Krems

Photo gallery for Steigenberger Hotel & Spa Krems

Exterior
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, desk
Suite (Duplex) | Premium bedding, minibar, in-room safe, desk
Suite (Duplex) | Living area | TV

Overview of Steigenberger Hotel & Spa Krems

VIP Access
UNESCO Sustainable Travel Pledge

Steigenberger Hotel & Spa Krems

4-star property
4-star hotel with spa, near Kunst Halle Krems

8.4/10 Very good

61 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Am Goldberg 2, Krems an der Donau, Lower Austria, 3500

About this area

Getting around

  • Vienna International Airport (VIE) - 61 min drive
  • Unterradlberg Station - 19 min drive
  • Stein-Mautern Station - 25 min walk
  • Krems an der Donau Station - 25 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Filmbar im Kesselhaus - 6 min walk
  • Corleone - 11 min walk
  • Salzstadl - 12 min walk
  • Mayer Resch - Der Winzer am Rebentor - 13 min walk
  • Restaurant - WELLEN.SPIEL - 14 min walk

About this property

Steigenberger Hotel & Spa Krems

A great choice for a stay in Krems an der Donau, Steigenberger Hotel & Spa Krems features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 170 per vehicle. Guests can visit the spa to be pampered with massages, body wraps or facials, and Weinbergrestaurant, one of 2 restaurants, serves breakfast, lunch and dinner. Other features of this upmarket hotel include an indoor pool, a poolside bar and a fitness centre. Fellow travellers like the helpful staff and breakfast.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 173 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until anytime
  • Early check-in subject to availability
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • On-site self-parking (EUR 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pilates classes
  • Mountain biking
  • Scooter/moped hire
  • Winery release events
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Waterskiing nearby
  • Segway hire/tours nearby

Working away

  • Business centre
  • 7 meeting rooms
  • Conference space (5920 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vineyard

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • German

Room amenities

Be entertained

  • Television
  • Premium satellite channels

Home comfort

  • Heating
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Spa World Luxury has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. The spa is open daily.

Dining

Weinbergrestaurant – This restaurant serves breakfast, lunch and dinner.
Weinstube Smaragd – This restaurant serves lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.60 per person, per night. This tax does not apply to children under 15 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 170 per vehicle (one-way. Maximum occupancy 3)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of EUR 59 (subject to availability)
  • Late checkout can be arranged for an extra charge of EUR 49 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Self-parking costs EUR 15 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

Steigenberger Hotel Krems Krems an der Donau
Steigenberger Krems Krems an der Donau
Steigenberger & Spa Krems
Steigenberger Hotel & Spa Krems Hotel
Steigenberger Hotel & Spa Krems Krems an der Donau
Steigenberger Hotel & Spa Krems Hotel Krems an der Donau

Frequently asked questions

Does Steigenberger Hotel & Spa Krems offer free cancellation for a full refund?
Yes, Steigenberger Hotel & Spa Krems does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Steigenberger Hotel & Spa Krems?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Steigenberger Hotel & Spa Krems?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Steigenberger Hotel & Spa Krems?
Yes, pets are welcome. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Steigenberger Hotel & Spa Krems?
Yes. Self-parking costs EUR 15 per night. Parking spaces may be limited.
Is an airport shuttle service offered by Steigenberger Hotel & Spa Krems?
Yes, an airport shuttle is available. The charge is EUR 170 per vehicle one-way.
What are the check-in and check-out times at Steigenberger Hotel & Spa Krems?
You can check in from 4:00 PM - anytime. There's a charge of EUR 59 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of EUR 49 (subject to availability).
What is there to do at Steigenberger Hotel & Spa Krems and nearby?
Have fun during the warmer months with activities such as mountain biking. Additional recreation on-site includes pilates. Indulge in a treatment at the spa and soothe your senses in the hot tub. Steigenberger Hotel & Spa Krems also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Steigenberger Hotel & Spa Krems?
Yes, there are 2 on-site restaurants. Nearby restaurants include Filmbar im Kesselhaus (6-min walk), Corleone (11-min walk) and Salzstadl (12-min walk).
What's the area around Steigenberger Hotel & Spa Krems like?
Steigenberger Hotel & Spa Krems is a short 1-minute walk from Wachau and 16 minutes' walk from Danube River. Travellers say that this hotel is in a good location.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Good place
When arriving we found out there is old wing and new wing. We needed to pay more money for moving to the new part of the hotel. The hotel is very good. The spa is nice. The service is good. Rooms in new wing are excellent
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Sharon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It’s in the middle of renounced Wachau winery with a good view. There are nice restaurants near around the hotel also hotel itself has got a very good kitchen. Breakfast is super with excellent service. Pool and spa are also great
Seunghwa, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Dissapointing service and unsanitary food
Unfortunately the spa was closed for nassage treatments because the *only* masseuse they have was positive for COVID apparantly. They did make an effort and arranged another masseuse but massages were rare, limited to 25 minutes, and not very pleasent. Not what you'd expext when comibg to a place that has the word SPA in its name. Other than that- some of the staff did not speak any english. Some had serious attitude issues, especially the ones in the dining room / restaurant, which was aweful by itself. Breakfast served rotten vegetables and spoiled cheese. The guy incharge of the bikes for rent and the house keeping staff were really nice though!
Dror, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Do not go! Unhygienic & terrible customer service
I'm not the type to be negative or complain but I had to say something about this place. The lack of consideration they take regarding hygiene during COVID-19 is despicable - putting others at risk just to be open is unacceptable. On top of this, their front desk was not supportive of my concerns at all. I wish there was better law enforcement around this. Hospitality industry opening during this time need to take the proper precautions to support their guests stay, not increase their risk. They do not take the proper precautions when cleaning rooms during this time, or I suspect outside of the pandemic. The room may appear neat and tidy but counters, basins, windows, door handles are all filthy and not wiped down - in the sense they have residue marks, oily finger/hand prints everywhere, these are very visible marks - not a pedantic viewpoint, but made the entire stay very uncomfortable. Their customer service is dismissive on BOTH occasions I had complained - simply interrupts me and says they will deal with it. They simply sent someone up to 'tidy' the room - no education around what precautions they should be following. They removed €40 of my bill €450+(2 nights) for the 'inconvenience'. Joke. Disappointment around the hygiene and their attitude aside - this is not a nice hotel - nothing special, photos misleading, everything is incredibly average for this place, especially the food. Do not have a romantic or social stay here - 100 better places to stay. Avoid.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Reception did not care about you when you checked in... Good spa hotel, clean room and good breakfast,.
ROY, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

6-night trip
Verified Expedia guest review

8/10 Very good

Ingrid, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Nice spa, nice rooms in the new part, good breakfast Dinner was a disaster - reception booked a place in the restaurant for 8 pm but at 8.40 pm there was still not table available. We were seated at part for groups then. Bouillabaisse was not Bouillabaisse but more sweet-water fish broth - asiatic style, I thought that in Austria everybody knows how to prepare schnitzel but I was wrong. 2 days not filled shower gel in the room - after reception intervention corrected. I would expect for 4+ star hotel a little bit more...
Petr, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Emmanuelle, 1-night trip
Verified Hotels.com guest review