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Park Piolets MountainHotel & Spa

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Lobby sitting area
Indoor pool
Indoor pool
Minibar, in-room safe, desk, free WiFi
Premium Quadruple Room | Minibar, in-room safe, desk, free WiFi

Overview of Park Piolets MountainHotel & Spa

VIP Access

Park Piolets MountainHotel & Spa

5.0 star property
Soldeu ski-in/ski-out hotel with spa and free ski shuttle

8.4/10 Very good

168 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Connecting rooms available
Map
Carretera General 2, nº 19, Soldeu, AD100
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free children's club
  • Free ski shuttle
  • Ski rentals
  • Ski storage
  • Ski passes
  • Health club
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Television

Room options

About this area

What's nearby

  • Grandvalira Ski Area - 2 min drive

Getting around

  • La Seu d'Urgell (LEU) - 64 min drive
  • L'Hospitalet-pres-l'Andorre Station - 28 min drive
  • Porte-Puymorens Station - 31 min drive
  • Burton's Station - 32 min drive
  • Free ski shuttle

Restaurants

  • Bruxelles Restaurant - 3 min walk
  • DelBosc - 4 min walk
  • Cort de Popaire - 4 min walk
  • Restaurant Sol i Neu Club Hermitage - 5 min walk
  • The Villager Tapas & Wine - 5 min walk

About this property

Park Piolets MountainHotel & Spa

Park Piolets MountainHotel & Spa allows you more time for skiing with ski-in/ski-out access. You can visit the spa to indulge in massages, body wraps or aromatherapy, and international cuisine is served at Restaurant Bufet, which is open for breakfast and dinner. Other highlights at this luxurious hotel include an indoor pool, a free kid's club and a bar/lounge. Skiers will appreciate the free ski shuttle, along with access to ski passes, storage and rentals. The nice bathrooms and walkability get good marks from fellow travellers.

Languages

Catalan, English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Due to COVID-19, guests 16 years and older must provide proof of COVID-19 vaccination or proof of a negative PCR/antigen test for COVID-19 (issued within 72 hours before arrival) or proof of COVID-19 recovery within 6 months before check-in (dated at least 7 days before arrival) to access the property's public areas, including the restaurant, bar, pool, and spa facilities.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (EUR 25 per day)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • On-site garage
  • Off-site parking within 1640 ft (EUR 12 per day)

Off-site

  • Free ski shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Bed rails

What to do

  • Ski-in/ski-out access
  • Free ski shuttle
  • Ski passes
  • Priority access to ski lifts
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Zip-lining nearby
  • Ice skating nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment hire
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Built in 2003
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • 9 holes of golf
  • An indoor pool
  • Full-service spa
  • Golf pro shop on site
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Catalan
  • English
  • French
  • Spanish

Ski

  • Ski-in/ski-out access
  • Free ski shuttle
  • Ski passes
  • Priority access to ski lifts
  • Ski storage
  • Ski hire
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Heating
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Park Spa Mountain Wellness Club has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Restaurant Bufet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast and dinner.
Lounge Bar – Overlooking the garden, this bar serves brunch and light fare. Open daily.
Restaurant KAO Soldeu – This fine-dining restaurant specialises in Chinese cuisine. Reservations are required. Open selected days.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 20.50 for adults and EUR 14 for children (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Parking

  • Covered self-parking costs EUR 25 per day
  • Parking is available nearby and costs EUR 12 per day (1640 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

The hotel reserves the right to check the validity of the credit card any time after booking.

Also known as

Hotels Piolets Park Hotel Soldeu
Hotels Piolets Park Hotel
Hotels Piolets Park Spa
Hotels Piolets Park
Ahotels Piolets Park Hotel Soldeu
Ahotels Piolets Park And Spa
Ahotels Piolets Park Soldeu
Park Piolets MountainHotel Hotel Soldeu
Park Piolets MountainHotel Hotel
Park Piolets MountainHotel Soldeu
Park Piolets MountainHotel
Park Piolets Mountainhotel &
Park Piolets MountainHotel Spa
Park Piolets MountainHotel & Spa Hotel
Park Piolets MountainHotel & Spa Soldeu
Park Piolets MountainHotel & Spa Hotel Soldeu

Frequently asked questions

Does Park Piolets MountainHotel & Spa offer free cancellation for a full refund?
Yes, Park Piolets MountainHotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Park Piolets MountainHotel & Spa?
As of 6 December 2022, prices found for a 1-night stay for 2 adults at Park Piolets MountainHotel & Spa on 11 December 2022 start from €304, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Park Piolets MountainHotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Park Piolets MountainHotel & Spa?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Park Piolets MountainHotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Park Piolets MountainHotel & Spa?
Yes. Self-parking costs EUR 25 per day. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Park Piolets MountainHotel & Spa?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless social distancing and check-out are available.
What is there to do at Park Piolets MountainHotel & Spa and nearby?
Have fun with on-site winter activities such as skiing. Indulge in a treatment at the spa and soothe your senses in the hot tub. Park Piolets MountainHotel & Spa also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Park Piolets MountainHotel & Spa?
Yes, Restaurant Bufet offers international cuisine and garden views. Nearby restaurants include Bruxelles Restaurant (3-min walk), DelBosc (4-min walk) and Cort de Popaire (4-min walk).
Does Park Piolets MountainHotel & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Park Piolets MountainHotel & Spa like?
Park Piolets MountainHotel & Spa is a short 13-minute walk from Grandvalira Ski Area and 13 minutes' walk from Soldeu Ski Resort. Travellers say that the area is walkable and ideal for skiing.

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

8.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

8/10 Very good

Skiing
You need to be careful with the parking as there is insuffient for all guests and there is a charge of 25euro per night for the underground parking. Parking by the Soldeu lift is cheaper if you have a lift pass and easily accessed with shuttle bus.
Debra, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Vahe, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels ever !!
Yarden, 4-night trip
Verified Hotels.com guest review

6/10 Good

Nice hotel, terrible customer service
We stayed for a weekend of ski. We selected the hotel for location and what seemed like a nice pool and spa area. While the hotel is well located and is nicely done, too many of the staff have an unhelpful and disdainful attitude. Upon check in, we learned that we had to pay an additional 22euros per person to use the pool. This was not indicated when we booked the room and on top of the 25euros/night for parking we were already charged with at check in. There was no explanation for the upcharge. Upon return to our room after our first day of ski, we were looking forward to a hot shower and relaxing, only to find the balcony door completely open and the temperature had dropped to -5* in the room. When we reported the issue to front desk and rasied concerns over basic heat/comfort and security (someone could have hopped over rail and into room), the person at front desk shrugged her shoulders and said "ok". We insisted that she follow up with housekeeping so that it not be repeated, but there was no apology or concern. We also noticed that items weren't replenished in room (paper tissues) and that trying to order a drink in the lobby was very slow. After unsuccessfully waiting for service, we walked up the street to one of the other hotels for apres drinks. We wish the hotel and service had been better, and terms of pool use better outlined, as otherwise it could be nice. But given this experience, I would not recommend.
Amy, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Wonderful - as always!
Wonderful - as always! Park Piolets simply stands out from the rest in terms of quality, service, food, comfort, etc.
Owen, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ski holiday
The hotel is new, well located. The ski shuttle is very comfortable. Buffet dinner is amazing and each time is different.
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

10/10 Exceptional

We really enjoy the hospitality of the employees. They help us in everything it was a very nice experience.
J Gabriel, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ski excursion to Grandvalira/Andorra
An excellent hotel with very good service and very good food, both in the morning for breakfast and in the evening for dinner. Will certainly return. Highly recommended.
Jesús, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel & Spa...but no Spa
So we book a Hotel and Spa...pay double then other other 4 Star in Soldeu arrive and get told that there is no Spa as it is under renovation...of course in August? I get told you can use a public pool and Spa 10 min away by Car. Sure...thats why I booked a Spa hotel. So why is this not said on booking? Unbelivable and this is unacceptable. Gym was put in a conference room with astonishing 4 machines of which one was broken. Great effort by the Hotel.
Ralf, 3-night family trip
Verified Hotels.com guest review