Swissôtel Wellness Resort Alatau Almaty

Property class: 4.5
Hot spring hotel

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Swissôtel Wellness Resort Alatau Almaty is a 4.5-star hotel located in the Nauryzbay District of Almaty, offering a lakefront setting adjacent to a state park. Guests can relax in 4 outdoor pools or enjoy the indoor pool, complemented by a poolside bar. The hotel features a fitness center and an onsite restaurant for convenient dining. Free Wi-Fi and free parking enhance the stay. Nearby attractions include First President of Kazakhstan Park and Almaty Opera House, making it ideal for luxury and business travelers alike.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
$207 nightly
The current price is $241 total
Total with taxes and fees
Nov 15 - Nov 16

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Classic Room, 1 Double Bed, Mountain View

A hotel room with a large bed, a desk, a chair, a window with a view, and a painting on the wall.

Classic Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View

A hotel room with two beds, a desk with a TV, and a balcony with a mountain view.

Classic Twin Room, 2 Twin Beds, Mountain View

  • Mountain view
  • 398 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

A hotel room with a large bed, a chair, a table, a view of mountains, and a painting on the wall.

Classic Room, 1 King Bed, Mountain View (Panoramic)

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

A hotel room with two beds, a desk with a TV, and a balcony with a mountain view.

Classic Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • Mountain view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Mountain View

A hotel room with a large bed, a sofa, a small round table, and a balcony with outdoor seating.

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View

A hotel room with a balcony, two beds, a desk, a chair, and a large abstract painting.

Deluxe Twin Room, 2 Twin Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

A hotel room with a bed, a sofa, a table, a lamp, and a view of the outdoors.

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

A hotel room with a balcony, two beds, a desk, a chair, and a large abstract painting.

Deluxe Twin Room, 2 Twin Beds, Mountain View (Panoramic)

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

Room

Deluxe Suite, 1 King Bed

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

A hotel room with a bed, a green sofa, a small round table, a chair, and a large window with a mountain view.

Grand Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 915 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

A hotel room with a bed, a green sofa, a small table, a large window with a view, and a painting on the wall.

Junior Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 657 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

A hotel room with a large bed, a green armchair, a small table, and a view of mountains through floor-to-ceiling windows.

Executive Suite, 1 King Bed, Mountain View (Panoramic)

  • Mountain view
  • 1324 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a bedside table, a TV, a bathroom with a bathtub, and a large abstract painting on the wall.

Deluxe Suite, 1 King Bed with Sofa bed

  • 1485 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a desk with a telephone, a chair, a lamp, and a view of trees and mountains through the window.

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Map
Tausamaly 50A, Almaty, A32BOF2

What's nearby

  • Medeu Skating Rink - 10 min drive - 8.8 km
  • Almaty Arena - 10 min drive - 8.1 km
  • First President of Kazakhstan Park - 10 min drive - 8.8 km
  • Casino Zodiak - 12 min drive - 9.2 km
  • MEGA Alma-Ata - 12 min drive - 9.2 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 59 min drive
  • Almaty Station - 42 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Bonjuk - ‬4 min drive
  • ‪Al Sultan - ‬4 min drive
  • ‪Moxie Bar - ‬1 min walk
  • ‪Керемет - ‬5 min drive
  • ‪Луна - ‬4 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

  • Adjacent to a golf course, Swissôtel Wellness Resort Alatau Almaty is a great choice for a stay in Almaty. You can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with Swedish massages, body wraps, or mani/pedis. Other highlights at this luxurious hotel include 4 outdoor pools, an indoor pool, and a poolside bar.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 222 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking and van parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas (fines apply)

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Reviews

Swissôtel Wellness Resort Alatau Almaty Reviews

8.8

Excellent

9.4

Cleanliness

9.4

Amenities

8.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The spa facilities are excellent and very pleasant. (6 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Great stuff , quite area
Verified review

10/10 Exceptional

Suck an amazing place. Enjoyed food and spa
Verified review

10/10 Exceptional

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Verified review

10/10 Exceptional

Swede in KZ

Great service. Perfect place. Nice spa.
Verified review

10/10 Exceptional

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Verified review

6/10 Good

Check-in was 4 hours late and no apologize

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Verified review

8/10 Very good

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Verified review

2/10 Poor

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Verified review

10/10 Exceptional

great hotel!
Verified review

10/10 Exceptional

Very cool place
Verified review

10/10 Exceptional

Very good especially the pool food very poor
Verified review

2/10 Poor

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Verified review

8/10 Very good

overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
this is how holes are repaired, not presentable
this is only on when vip guests are present, inconsiderate
Verified review

4/10 Fair

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.
Verified review

10/10 Exceptional

Ett mycket bra hotell beläget på en tyst och vacker plats. Poolen med spa var mycket trevligt.
Verified review

10/10 Exceptional

Alles sehr zu empfehlen, die gastfreundlicher ist grenzenlos Hohes Niveau
Verified review

10/10 Exceptional

Der Service ist erstklassig und das Essen von der Höchster Qualität
Verified review

10/10 Exceptional

Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.
Verified review

10/10 Exceptional

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Verified review

10/10 Exceptional

Avis Marc CASAGRANDE

Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
Verified review

4/10 Fair

For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Verified review

10/10 Exceptional

很好的酒店，下次还会住
Verified review

10/10 Exceptional

Perfect

Beautiful garden
Verified review

10/10 Exceptional

All staff are polite and friendly.
Verified review

10/10 Exceptional

Клиентоориентированность