Berjaya Times Square Hotel, Kuala Lumpur, Kuala Lumpur

Good hotel with shooping mall

We were here for two nights and were completely disgusted and disappointed. Our first room was so dirty and gross we had to ask for a new room. Our first room literally had what looked like blood prints on the walls, stains on bedding and lampshades, curtains torn and half hanging down, a fridge that didn’t work, and dirt and grime literally everywhere. It was as if this room were a former crime scene. When we told the cl concierge, he came up to have a look and even said “yeah, this is nasty.” So they gave us another room that was better - at least a bit more clean, it still wasn’t great. And this was supp to be a 4 or 5 star hotel??? The food was bad, stale and cold. All of the facilities were unkept. It was bizarre. We actually realized that our next hotel in Redang (the Taaras) was run by the same group and became disappointed and scared. Turns out- our fears were realized (see my review of the Taaras) Overall these hotels have no business calling themselves 5 stars. There are very little perks, and what perks there are appear unkept,, cheap or old. The toiletries didn’t even smell good and were packaged in very cheap packaging. We felt like we were eating and staying at a Motel 7- for those US folks who know what I’m talking about. h!!! My husband and I were standing outside waiting on a taxi and the front glass door literally shattered into a million pieces out of nowhere!!! I’m so thankful we had all walked through just before.

room are noisy as there is some engine noise throughout the night , there is no hot water and it took 40 min and 5 different calls to get maintenance to come

The hotel is a little dated but still in good condition. We only stayed one night but it was very comfortable and easy access to shopping and eating. Our standard room was big with great views and a comfortable bed. I would definitely stay here again.

The hotel is very clean , best customer service, best price and very nice rooms. I will recommend this hotel to family and friends.