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Occidental at Xcaret Destination - All Inclusive

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Exterior
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
7 outdoor pools, pool loungers

Overview of Occidental at Xcaret Destination - All Inclusive

VIP Access

Occidental at Xcaret Destination - All Inclusive

4.0 star property
All-inclusive beachfront property with beach bar, near Xcaret Eco Theme Park

8.2/10 Very good

2,326 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Xcaret Eco Theme Park - 1 min walk
  • Ferry to Cozumel - 2 min walk
  • Xplor Theme Park - 4 min drive
  • Quinta Avenida - 18 min drive
  • Playa del Carmen Main Beach - 19 min drive
  • Playa del Carmen Maritime Terminal - 19 min drive
  • Playacar Golf Club - 21 min drive
  • Mamitas Beach - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 58 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.1 miles/21.1 km

Restaurants

  • Perché no - 8 min drive
  • El Gran Taco - 8 min drive
  • Hot Casual Food - 9 min drive
  • El Hongo - 9 min drive
  • Nativo - 9 min drive

About this property

Occidental at Xcaret Destination - All Inclusive

At Occidental at Xcaret Destination - All Inclusive, you can spend time at the beach enjoying beach massages, volleyball and beachside drinks, plus you'll only be steps from Xcaret Eco Theme Park. 7 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in deep-tissue massages. Le buffet, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket property include 10 bars/lounges, a nightclub and a free kid's club. The helpful staff and family-friendly amenities get good marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 765 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning
  • 10 restaurants
  • 10 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Snorkelling
  • Evening entertainment
  • Pool table
  • Table football
  • Ping pong
  • Golfing nearby

Working away

  • Business centre
  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers

Facilities

  • Built in 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 7 outdoor pools
  • Shopping centre on site
  • Spa services
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Music library

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling
  • Mobile key entry

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

Dining

Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.80 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>This property uses a grey water recycling system. </p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Destination All Inclusive
Occidental Grand Xcaret
Occidental Grand

Frequently asked questions

Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Occidental at Xcaret Destination - All Inclusive?
As of 8 February 2023, prices found for a 1-night stay for 2 adults at Occidental at Xcaret Destination - All Inclusive on 8 March 2023 start from €353, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Occidental at Xcaret Destination - All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Occidental at Xcaret Destination - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Occidental at Xcaret Destination - All Inclusive and nearby?
Have fun with on-site activities such as snorkelling and volleyball, and practise your swing on the tennis courts. Additional recreation on-site includes ecotours and volleyball. Enjoy a swim in one of the 7 outdoor swimming pools or use the all-inclusive property's other amenities, which include 10 bars and a nightclub. Occidental at Xcaret Destination - All Inclusive also has a sauna and a fitness centre, as well as a garden.
Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
Yes, there are 10 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Perché no (3.7 mi), El Gran Taco (3.9 mi) and Hot Casual Food (4.2 mi).
Does Occidental at Xcaret Destination - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Occidental at Xcaret Destination - All Inclusive like?
Occidental at Xcaret Destination - All Inclusive is a short 1-minute walk from Xcaret Eco Theme Park and 2 minutes' walk from Ferry to Cozumel. Travellers recommend the property for its quiet location.

Reviews

8.2

Very good

9.0/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Michael, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Family time
Nice beautiful place all around amazing .
Hansel, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Esteban, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Food needs much more improved.
The resort is large, beautiful, has good services, good beach. Entertainments are just ok, need more activities, like musics, dancing at night. One factor must be changed and a lot to be improved is Food. The buffets are boring. Breakfast, The egg station is always crowded, long line but only one cook, while other stations are most empty, Should have more servers at egg station. Dinner restaurants, we tried 4 different ones, the best are seafood and Italy ones. In the Seafood restaurant, the coconut yellow soup(name?) is so sweet as a desert. The worst we ever had in life is the Asian restaurant. Food freshness are fake, we can say they were chemical processed. The sushi fish, strawberry in tapioca desert were crunchy, dried as plastic, unhealthy. The name “Vietnamese Che Chuoi” is funny , it doesn’t have Chuoi (banana) . It’s tapioca coconut milk. The was stale, over enlarged, to soft. Chow-fun turned out wet fried rice. Weird! All dishes are bad. Asian food Chefs need to learn much more. The steak house, the same fish mahi-mahi was so hard. Overall the resort facilities are good, only the food makes us hesitate to come back.
Hanh, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was a quick trip but we enjoyed the resort. We didn’t know about the reservation times for dinner, which was a bummer since we missed one night of dinner due to checking in after the 11am cut off, but that’s the only inconvenience.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Angela, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jasmin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The plates to eat at the buffet were always stained and water that came out of the coffee maker wasn’t clean tried it a few times always stained or dirty , bathrooms at the rooms weren’t clean when we arrived either , very dark areas at night to walk to rooms , overall staff was pleasant specially the trolly rides were very nice hotel was nice and store personnel very friendly
Verified Expedia guest review

8/10 Very good

Overall everything was amazing staff and cleanliness but food needs improvement.
Verified Expedia guest review