Pan Pacific Hanoi

Property class: 5 and above
Lakefront hotel with 2 restaurants, near West Lake

Choose dates to view prices

Pan Pacific Hanoi features a rooftop terrace and puts you just steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
$124 nightly
The current price is $134 total
Total with taxes and fees
Nov 28 - Nov 29

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe King or Twin room

A hotel room with a large bed, a desk with a chair, a desk lamp, a nightstand, a chair, and a painting on the wall.

Deluxe King or Twin room

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Studio Suite, 1 King Bed

Room

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 430 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, Lake View

A hotel room with a large bed, a desk, a chair, and a TV.

Premier Room, Lake View

9.8 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Club Room

A hotel room with a large bed, a desk with a chair, a television, and a view of the city through large windows.

Club Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for One Bedroom Premier Serviced Suites

A hotel room with a bed, a chair, a desk, a vase with flowers, and framed pictures on the wall.

One Bedroom Premier Serviced Suites

  • Lake view
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for One Bedroom Executive Serviced Suites

A neatly arranged hotel room with a large bed, a bedside table with a lamp, a nightstand with a phone, and a window with curtains.

One Bedroom Executive Serviced Suites

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Suite

A modern bathroom with a bathtub, a vanity with a mirror, and a view of the city.

Premier Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A modern hotel room with a large window offering a city view, a sofa, a dining table, and a TV stand.

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe King or Twin Room, Lake View

A hotel room with a large bed, a desk, a chair, a TV, and a view of a cityscape.

Deluxe King or Twin Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Studio Balcony Suite

A modern hotel room with a sofa, armchair, and a small table with a vase of flowers.

Studio Balcony Suite

8.0 out of 10
Very good
(2 reviews)
  • Lake view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Pacific Club Lakeview King

A hotel room with a bed, desk, chair, TV, and a city view.

Pacific Club Lakeview King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for One Bedroom Deluxe Serviced Suite

A modern hotel room with a dining area, a sofa, a TV, and a large window with a city view.

One Bedroom Deluxe Serviced Suite

  • City view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 1,000 reviews
$156 nightly
The price is $169
Nov 28 - Nov 29
Total with taxes and fees
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About the neighborhood

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Tran Quoc Pagoda - 5 min walk - 0.5 km
  • Ho Chi Minh Mausoleum - 4 min drive - 1.5 km
  • Dong Xuan Market - 5 min drive - 1.9 km
  • Hanoi Old Town Night Market - 7 min drive - 2.6 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪KFC - ‬1 min walk
  • ‪Mía Coffee - ‬4 min walk
  • ‪Two Chairs Coffee Lab - ‬2 min walk
  • ‪Vịt Cỏ Vân Đình - ‬3 min walk

About this property

Pan Pacific Hanoi

  • Pan Pacific Hanoi features a rooftop terrace and puts you just steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 328 rooms
    • Arranged over 20 floors

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Designated smoking areas

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Reviews

Pan Pacific Hanoi Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast options were great with a big range of different foods and excellent quality. (11 reviews)
  • The gym facilities were excellent, providing a comprehensive and enjoyable way to stay active. (6 reviews)
  • The restaurant staff were very attentive and polite, and the food was great. (6 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Location
Room
Neighborhoods
Lake
Spa
View

Reviews

Verified review

10/10 Exceptional

Pool and gym area great! Breakfast buffet too notch !
Verified review

8/10 Very good

Staff was amazing specially in their club lounge
Verified review

8/10 Very good

We didn't love the location. The hotel seemed pretty dated. Would choose another place next time.
Verified review

10/10 Exceptional

The service from the door to room to checkout was impeccable. The staff were kind and efficient. We were offered an amazing upgrade based on availability and our stay and will definitely be coming back.
Verified review

10/10 Exceptional

Very comfortable and Excellent service
Verified review

10/10 Exceptional

Excellent hotel. A short cheap cab ride to everywhere you want to go and welcome peace and quiet upon return.
Verified review

8/10 Very good

Conveniently located, well appointed hotel at a reasonable price .
Verified review

8/10 Very good

Staff awesome, food buffet excellent, neighborhood good.
Verified review

8/10 Very good

Good location.
Verified review

8/10 Very good

Good breakfasts. Nice staff. Good location.
Verified review

10/10 Exceptional

Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.
Verified review

10/10 Exceptional

We loved our stay here. We had issues with our first room, and the staff was so helpful. They did everything they could to make our stay better and eventually moved us to another room. And the rooftop sky bar was amazing! Best views in the city! Highly recommend!
Verified review

10/10 Exceptional

Friendly staff. Great location . View from rooftop lounge was outstanding.
Verified review

10/10 Exceptional

Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.
Verified review

10/10 Exceptional

Excellent service. Had few issues at the start but the manager handled it so professionally.
Verified review

10/10 Exceptional

Good customer services, within walking distances to places and facilities clean.
Verified review

10/10 Exceptional

Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Verified review

10/10 Exceptional

Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Verified review

10/10 Exceptional

Really enjoyed our stay here. The hotel is beautiful, the breakfast was fantastic, the staff very friendly, and the room was quiet, comfortable, and well-stocked with everything you might need. Even had a beautiful view. The pool is nice (covered to keep you out of the sun if needed) and the gym is very large and well-equipped. A short walk to the lake and many amenities and restaurants close by. A very short cab ride to the French district. I've stayed in Hanoi many times and much prefer this area to the French district, which as mentioned is an easy quick trip if you want to visit it. Would highly recommend this hotel to anyone staying in Hanoi. Numerous tour busses come by in the mornings to pick up guests and although I did not do any tours it looks like you can go anywhere right from the hotel front door (Ha Long Bay day trips, etc). Would definitely stay here again.
Verified review

10/10 Exceptional

The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Verified review

10/10 Exceptional

We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Verified review

10/10 Exceptional

Great service
Verified review

10/10 Exceptional

Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Verified review

8/10 Very good

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Verified review

10/10 Exceptional

Perfect

It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel.