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Hotel New Grand

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Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Old-school glamour, port views, polished

Hotel New Grand channels 1930s Yokohama with a gleaming, high-ceilinged lobby of wood paneling, candle-lit chandeliers, and a tiled staircase that sets the tone from arrival. Dining spans an ocean-view French room inspired by a legendary liner, plus Italian, Japanese, and a laid-back café. In-room, a citron-and-chamomile bath line adds a calm finishing touch.

  • Park-front port setting

    Directly across from Yamashita Park, with Yokohama Port on display.

  • Dining with real pedigree

    French, Italian, Japanese, and a heritage café for classic hotel originals.

  • Historic-suite time capsule

    Book the MacArthur Suite with his preserved desk and photographs.
$116 nightly
The total price is $128
Aug 6 - Aug 7

Amenities

  • Sweeping Yokohama harbor views from tower rooms
  • State-of-the-art fitness center with weight machines
  • Oasis massage salon for a late-day reset
  • Esthetics salon with rejuvenating beauty treatments
  • One-minute walk to Motomachi-Chukagai Station exit
  • In-room high-speed wired and WiFi internet
These property details are summarized by AI

Why we love this property

Business meets pleasure
Situated in the business district and city center, this hotel offers conference space and meeting rooms. After work, enjoy in-room massages and the bar lounge.
Sleep in luxury
Egyptian cotton sheets and premium bedding cradle the body in pure comfort. In-room massages pamper tired muscles while minibars satisfy midnight cravings.
Luxury bay views
This luxury hotel, nestled in the city center by the bay, features a tranquil garden and two exceptional restaurants with garden and ocean views.

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Junior suite Twin room, Ocean view, Non-smoking Tower Building Semi-Suite Hollywood

A hotel room with a city view, a desk with a lamp, two beds, a chair, and a sofa.

Junior suite Twin room, Ocean view, Non-smoking Tower Building Semi-Suite Hollywood

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Floor Bay Side Twin Room, Tower Building-Non-Smoking

A hotel room with two beds, a desk, a chair, and a large window with a city view.

Superior Floor Bay Side Twin Room, Tower Building-Non-Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite Twin Room

A hotel room with two beds, a desk, a chair, and a view of the city and water.

Suite Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Single Room, Main Building

A hotel room with a bed, two chairs, a table, a lamp, a door, and a framed picture on the wall.

Single Room, Main Building

9.0 out of 10
Wonderful
(20 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for [Check-in 15:00] Main Building Grand Double

A hotel room with a large bed, a desk, a chair, and a view of the city through the window.

[Check-in 15:00] Main Building Grand Double

9.6 out of 10
Exceptional
(12 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for [Check-in 15:00] Tower Regular Twin, Non Smoking

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

[Check-in 15:00] Tower Regular Twin, Non Smoking

9.2 out of 10
Wonderful
(32 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower Bay View Double, Non Smoking

A hotel room with a large bed, a desk, two chairs, a small table, and a view of the city and sea.

[Check-in 15:00] Tower Bay View Double, Non Smoking

9.2 out of 10
Wonderful
(36 reviews)
  • Ocean view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Tower Regular Twin, Smoking

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

[Check-in 15:00] Tower Regular Twin, Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower Bay View Double, Smoking

A hotel room with a large bed, a desk, two chairs, a small table, and a view of the city and sea.

[Check-in 15:00] Tower Bay View Double, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Tower Bay View Twin, Smoking

A hotel room with a large bed, a desk, a chair, and a television.

[Check-in 15:00] Tower Bay View Twin, Smoking

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower Bay View Twin, Non Smoking

A hotel room with a large bed, a desk, a chair, and a television.

[Check-in 15:00] Tower Bay View Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of a cityscape.

[Check-in 15:00] Tower Grand Club Floor Twin, Non Smoking

10.0 out of 10
Exceptional
(24 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

A hotel room with a large bed, a desk, a chair, and a view of the city skyline.

[Check-in 15:00] Tower Grand Club Floor Double, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

A hotel room with a bed, a sitting area with a table and chairs, a balcony with a view of the city, and a large window.

[Check-in 15:00] Tower High Floor Suite Twin, Non Smoking

  • 688 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower High Floor Suite Double, Non Smoking

A hotel room with a large bed, a sitting area with a sofa and chairs, a dining table, and a view of the city through large windows.

[Check-in 15:00] Tower High Floor Suite Double, Non Smoking

  • 689 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Grand Deluxe Twin, Non Smoking

A grand staircase with blue steps, ornate railings, and a decorative ceiling.

[Check-in 15:00] Grand Deluxe Twin, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 360 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Grand Suite Twin, Non Smoking

[Check-in 15:00] Grand Suite Twin, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Grand Suite Twin, Non Smoking

  • 573 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Grand Suite Double, Non Smoking

A hotel room with a large bed, a nightstand with lamps, a door leading to a dining area, and a view of the dining area through a glass door.

[Check-in 15:00] Grand Suite Double, Non Smoking

  • 602 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Run of the House

A hotel room with two beds, a desk, a chair, and a view of a tower at night.

[Check-in 15:00] Run of the House

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed
  • Free WiFi

View all photos for [Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

A hotel room with a large bed, a desk, a chair, and a television.

[Late Check-in at 5PM] Tower Bay View Twin, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of a cityscape.

[Late Check-in at 5PM] Tower High Floor, Premier Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

[Late Check-in at 5PM] Standard Twin Room, Non Smoking, Tower

9.2 out of 10
Wonderful
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for [Late Check-in at 5PM] Tower Bay View Double, Non Smoking

A hotel room with a large bed, a desk, two chairs, a small table, and a view of the city and sea.

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Bayside Twin, Non Smoking

A hotel room with two beds, a desk, a chair, and a view of a cityscape.

[Check-in 15:00] Bayside Twin, Non Smoking

9.2 out of 10
Wonderful
(30 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Tower Side Twin, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Tower Side Twin, Non Smoking

9.2 out of 10
Wonderful
(38 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

A hotel room with a large bed, a desk, a chair, and a view of the city.

[Check-in 15:00] Bayfront Hollywood Twin, Non Smoking

9.6 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for [Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, minibar

[Check-in 15:00] Bayfront Corner Double Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(28 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Bayside Double Room

A hotel room with a large bed, a desk with a TV, two chairs, and a view of the city through large windows.

[Check-in 15:00] Bayside Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for [Check-in 15:00] Tower Side Double Room

A hotel room with a large bed, a desk, a chair, and a view of a tower.

[Check-in 15:00] Tower Side Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Map
10 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken, 231 8520

What's nearby

  • Yamashita Park - 1 min walk - 0.2 km
  • Yokohama Marine Tower - 2 min walk - 0.2 km
  • Kanagawa Arts Theatre - 3 min walk - 0.3 km
  • Yokohama Stadium - 12 min walk - 1.0 km
  • Red Brick Warehouse - 14 min walk - 2.2 km

Getting around

  • Haneda Airport (HND) - 25 min drive
  • Ishikawacho station - 13 min walk
  • Kannai Station - 16 min walk
  • Sakuragicho Station - 24 min walk
  • Motomachi-Chukagai station - 4 min walk
  • Nihon-odori Station - 10 min walk
  • Bashamichi Station - 16 min walk

Restaurants

  • ‪サンマルクカフェ - ‬3 min walk
  • ‪江戸清 大通り店 - ‬3 min walk
  • ‪重慶茶楼 本館 - ‬3 min walk
  • ‪カフェ・ベローチェ - ‬2 min walk
  • ‪重慶飯店 新館 - ‬4 min walk

About this property

Hotel New Grand

  • Hotel New Grand offers a great location, putting you within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out Le Normandie, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travelers like the helpful staff and overall property condition. Public transportation is just a short walk: Motomachi-Chukagai station is 4 minutes and Nihon-odori Station is 10 minutes.

At a glance

DONE

Hotel size

    • 230 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 20
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Breakfast is not included in the Breakfast rate plan for children ages 0-6.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 20
DONE

Children

    • One child (6 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (JPY 2000 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Bed rails

What to do

  • Discount at nearby fitness center

Working away

  • Business center
  • Meeting rooms
  • Conference space (4736 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1927
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Alarm clock
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Le Normandie - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Il Giardino - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Yugyoan Tankuma - Overlooking the ocean, this sushi bar specializes in Japanese cuisine and serves lunch only. Reservations are required. Open daily.
The Cafe - This coffee shop specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
Sea Guardian 2 - Onsite bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in JEA Eco Mark Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Fees & policies

Pets

  • Service animals exempt from fees

Parking

  • Self parking costs JPY 2000 per day

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel New Grand
Hotel New Grand Yokohama
New Grand Hotel
New Grand Yokohama
Hotel New Grand Hotel
Hotel New Grand Yokohama
Hotel New Grand Hotel Yokohama

Frequently asked questions

Does Hotel New Grand offer free cancellation for a full refund?

Yes, Hotel New Grand does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel New Grand?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel New Grand?

Yes. Self parking costs JPY 2000 per day.

What are the check-in and check-out times at Hotel New Grand?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

What is there to do at Hotel New Grand and nearby?

Hotel New Grand has a garden.

Are there restaurants at or near Hotel New Grand?

Yes, there are 4 onsite restaurants, featuring alfresco dining, French cuisine, and garden views.

What's the area around Hotel New Grand like?

Hotel New Grand is located on the waterfront in Yokohama City Centre, a short 4-minute walk from Motomachi-Chukagai station and 3 minutes' walk from Tokyo Bay. Travelers say this hotel is in a good location.

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Reviews

Hotel New Grand Reviews

9.6

Exceptional

9.6

Cleanliness

9.2

Amenities

9.8

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered great food, excellent service, and a wonderful atmosphere with a view. (55 reviews)
  • Breakfast was consistently described as delicious, with many guests praising the quality and generous portion sizes. (54 reviews)
  • Parking was available and convenient, with some reviewers noting a unique automated underground system and reasonable fees. (6 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
View
Service staff
Location
History
Chinatown
Restaurant
Harbors
Waterfront
Bed

Reviews

Verified

10/10 Exceptional

Beautiful hotel, great location. Good variety of eateries within hotel.
Connie, 2-night trip
Verified

10/10 Exceptional

Everything was excellent. All staff were very helpful and welcomed us in cautious manner. Great location and I would like to recommend this hotel to anyone who wants to stay in near ocean.
mitsuko, 1-night trip
Verified

10/10 Exceptional

Our room was large by Japanese standards, hotel breakfast was very good and fantastic location. We loved our stay here
PAUL, 2-night trip
Verified

10/10 Exceptional

Had a lovely stay & very clean & comfortable. Walking distance to China Town & it’s lovely walking along the waterfront.
David, 2-night trip
Verified

10/10 Exceptional

Fantastic location for cruise ship departures. Our view was amazing. Staff was extremely friendly.
dan, 1-night trip
Verified

10/10 Exceptional

Well position. Friendly and helpful staff. Nice harbor view. Tasteful decors and well maintained building.
Chu Ming Philip, 1-night trip
Verified

10/10 Exceptional

Great breakfast. Excellent staff. Great location
michel, 3-night trip
Verified

10/10 Exceptional

Wonderful hotel. Nicely situated to cruise terminal and public transit. Lots of shops and restaurants nearby. Loved it and I would stay there again in a heartbeat.
Nancy, 2-night trip
Verified

10/10 Exceptional

Very nice hotel and the staff were wonderful. Only wish they understood food allergies better for celiac guest.
Patricia, 1-night trip
Verified

10/10 Exceptional

Staff are very courteous, room was spotless, People in general are so respectful, i love it
Patricia and Eduardo, 2-night trip
Verified

10/10 Exceptional

Amazing view, fantastic breakfast, super comfortable room, incredible friendly staff. Totally awesome.
Pamela, 1-night trip
Verified

10/10 Exceptional

Clean room. Nice, English speaking staff. Close to bus stop. Quiet. Walking distance from Chinatown. Wonderful experience!
Alecia, 2-night trip
Verified

10/10 Exceptional

Our banquet was very well served. The food was good and the service was excellent
Nancy, 2-night trip
Verified

10/10 Exceptional

The location of the hotel is very closed to the port as for our pre-cruise stay. The room was well kept, and the staffs are kind and courteous. Will stay again if ever come visit Yokohama!
Wayne, 2-night trip
Verified

10/10 Exceptional

The staff are very courteous and very helpful. The room was very clean. This hotel is in an amazing location.
William, 2-night trip
Verified

10/10 Exceptional

Lovely all around! Stayed in a tower room overlooking the harbor and park. All staff were gracious and helpful. Breakfast delicious. The main hotel area was built in 1927 and holds craftsmanship of the times. Will definitely return after our cruise.
Camille, 1-night trip
Verified

10/10 Exceptional

Great staff, beautiful view. But walls are thin
Jisun, 3-night trip
Verified

10/10 Exceptional

Nice corner room with a view of the park along the harbour front. All staff are extremely helpful but English not spoken by everyone. The included breakfast was lovely.
Deborah, 1-night trip
Verified

10/10 Exceptional

clean and quiet!
Albert M, 1-night trip
Verified

10/10 Exceptional

The staff were excellent and helpful at every instance. Room was always spotless, amenities and location suited our group perfectly.
Lai Sha, 2-night trip
Verified

10/10 Exceptional

The whole experience is great. Wonderful helpful staff. Hotel is in a great location being close to cruise port, chinatown and train line. If you are on a food budget there is a macdonalds very close
William, 3-night trip
Verified

10/10 Exceptional

Amazing customer service!
Mark, 1-night trip
Verified

10/10 Exceptional

Outstanding experience! My room was spotless and comfortable. The view of Yokohama Bay from my room was fabulous and the service from every staff member at the New Grand was exemplary. I will return as soon as I can - just wonderful!
Janet, 2-night trip
Verified

10/10 Exceptional

Large and lovely room. Check in staff was able to change our room to correct an error I made when booking. Excellent restaurant able to easily accommodate a food allergy
Joan, 1-night trip
Verified

10/10 Exceptional

Amazing views from our room on the 16th floor. The staff was awesome. The complimentary lounge on our floor also had beautiful views with yummy treats & a coctail hour. The included breakfast was delicious & 1st class. What's not to like about this awesome hotel for under $200 USD per night?
Janet, 4-night trip