Parque Balneário Hotel Santos by Castelo Itaipava

Property class: 4
Hotel with outdoor pool, near Gonzaga Beach

Choose dates to view prices

Parque Balneário Hotel Santos by Castelo Itaipava features a free kids' club and puts you just steps from Gonzaga Beach. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a poolside bar, a fitness center, and a snack bar/deli. The helpful staff and location get great marks from fellow travelers.
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking available
  • Free WiFi
  • Air conditioning
$72 nightly
The current price is $74 total
Total with taxes and fees
Nov 30 - Dec 1

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room

A hotel room with a large bed, bedside tables, a small round table, and a chair.

Superior Double Room

8.6 out of 10
Excellent
(64 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

A modern hotel room with a large bed, bedside tables, a desk, and a chair.

Luxury Double Room

9.4 out of 10
Exceptional
(10 reviews)
  • Partial sea view
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

A hotel room with two beds, each with a wooden headboard, white bedding, and teal throw pillows.

Superior Quadruple Room

9.0 out of 10
Wonderful
(30 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Quadruple Room

A hotel room with two beds, a wooden headboard, a table with chairs, and a large window with curtains.

Luxury Quadruple Room

8.8 out of 10
Excellent
(9 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio Suite

A hotel room with a bed, bedside table, lamp, and a small table with chairs.

Deluxe Studio Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Studio Suite

A modern hotel room with a large bed, two bedside tables with lamps, a view of the outdoor patio area through a sliding glass door.

Presidential Studio Suite

  • 872 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Nov 15 - Nov 16
Total with taxes and fees
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About the neighborhood

Map
Avenida Ana Costa, 555, Praia do Gonzaga, Santos, SP, 11060-003

What's nearby

  • Shopping Parque Balneário - 1 min walk - 0.1 km
  • Gonzaga Beach - 2 min walk - 0.2 km
  • Boqueirao Beach - 2 min walk - 0.2 km
  • Miramar Shopping Center - 3 min walk - 0.3 km
  • José Menino Beach - 11 min walk - 1.0 km

Getting around

  • São Paulo (CGH-Congonhas) - 87 min drive
  • Campo de Marte Airport (RTE) - 94 min drive
  • São Paulo/Guarulhos Intl. Airport - 102 min drive
  • Campinas (VCP-Viracopos - Campinas Intl.) - 157 min drive
  • Bernardino de Campos Station - 13 min walk
  • Ana Costa Station - 16 min walk
  • Washington Luís Station - 18 min walk

Restaurants

  • ‪Café Santos - ‬2 min walk
  • ‪Brunella Confeitaria - ‬1 min walk
  • ‪Restaurante - Parque Balneário Hotel - ‬2 min walk
  • ‪Beduíno - ‬2 min walk
  • ‪Chocolates Brasil Cacau - ‬2 min walk

About this property

Parque Balneário Hotel Santos by Castelo Itaipava

  • Parque Balneário Hotel Santos by Castelo Itaipava features a free kids' club and puts you just steps from Gonzaga Beach. You can splash around at the outdoor pool, grab a bite to eat at the restaurant, or unwind with a drink at the bar/lounge. Other features include a poolside bar, a fitness center, and a snack bar/deli. The helpful staff and location get great marks from fellow travelers.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 119 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • At check-in, guests must provide a record of full COVID-19 vaccination
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Parents must have child's birth certificate and photo ID*
    • Free children's club

Pets

    • Pets allowed (1 total, up to 22 lbs per pet)*
    • Restrictions apply*

Internet

    • Free WiFi in public areas

Parking

    • Onsite valet parking (BRL 40 per day)
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

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Reviews

Parque Balneário Hotel Santos by Castelo Itaipava Reviews

9.0

Wonderful

8.8

Cleanliness

8.4

Amenities

9.2

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's beach location is excellent, with many guests enjoying the beautiful views of the beach from the pool and rooms. (37 reviews)
  • The pool area is a highlight, offering a beautiful view, heated pool, and jacuzzi for relaxation. (49 reviews)
  • The restaurant offered excellent food quality at fair prices with a great variety for breakfast. (32 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Beach
Breakfast
Location
Room

Reviews

Verified review

8/10 Very good

Great location , close to beach, eateries, shopping
Verified review

10/10 Exceptional

Amazing property with great staff and a great location
Verified review

10/10 Exceptional

Excellent location across from beach. Near many restaurants and shopping. Staff was great
Verified review

8/10 Very good

Staff friendly n helpful. Convenience to beach great. Room size good only storage furniture was old n clean
Verified review

10/10 Exceptional

The Lobby was Beautiful, the staff was Friendly, Helpful. The room was spacious and accommodating. The Breakfast was a wide variety of foods, and delicious. The coffee was fabulous!
Verified review

10/10 Exceptional

Breakfast buffet was excellent and plentiful. Guilherme in the restaurant was a fantastic server/manager. Pool area & views of beach were beautiful. Conveniently attached to a shopping mall and walkable to many sights, restaurants and shops. Check-in was a bit chaotic and they told us they were unaware that cruise ship passengers would be checking out & in on that day - so they wer "not prepared". Rooms on lower floors dfinitely hear the street noise, especially overnight. Also, seemed odd to have a front desk staff member at a tourist hotel that only speaks Portuguese (no English she told us) which meant Google Translate to the rescue to inquire about when our room would be ready, etc.
Verified review

6/10 Good

The location of this hotel is fantastic, as is the rooftop pool. These are the two best parts of the hotel. The customer service was not good and the rooms are not in very good condition. The check in was wildly slow and later than the 3:00 time promised. They have checkout at noon but neglect to tell you that you absolutely cannot use any of the facilities after you check out. We wanted to buy lunch at the pool and wait for our 3:00 uber and they said absolutely not! I have never experienced that before. In short the prior reviews do not really tell whole the story. This is much more like a 3 star hotel with a rather unfriendly and unhelpful staff. As long as you know this and don't really mind, then for sure the location and rooftop pool are wonderful!!
Verified review

6/10 Good

It’s an older hotel and needs updating including Wifi and general maintenance-close to the beach and shopping. Rooms require renovations.
Verified review

10/10 Exceptional

Great place to stay and right on the beach and everything’s within walking distance. Would stay again!
Verified review

10/10 Exceptional

Lovely beach view and very clean property. Would stay here again!
Verified review

8/10 Very good

nice crew , doing good , but can go extra mille
Verified review

10/10 Exceptional

Amazing
Verified review

10/10 Exceptional

Excelente
Verified review

4/10 Fair

The facility needs renovations
Verified review

10/10 Exceptional

Excelente
Verified review

8/10 Very good

Beau
Verified review

8/10 Very good

N/a
Verified review

4/10 Fair

Arrogant personal
Verified review

6/10 Good

Photos of property were misleading property was much older than photos showed. Expect charges for almost every amenity. For instance water to make your coffee is an additional charge.Low quality bedding linens and towels. Items left in the room from previous customers or guests for example balloons and rose petals. When we told the front desk that the jets in our tub were not working they politely said yes you are correct. When we asked if we could get them looked at they said no, they are just broken. When my wife and I come back we will be looking for an alternative hotel.
Verified review

4/10 Fair

Móveis extremamente VELHOS, COLCHÃO HORRÍVEL, cama pequena, LENÇOL MUITO VELHO, QUARTO CHEIRA MOFO DE TÃO VELHO, CAFÉ DA MANHÃ É RUIM TAMBÉM E NINGUÉM DA COPA ATENDE VOCÊ
Verified review

10/10 Exceptional

Localização excelente, junto ao shopping, café da manhã bom e boa estrutura . Quarto grande e chuveiro ótimo.
Verified review

8/10 Very good

Funcionarios muito bom e prestativas, teve um pequeno problema porem foi prontamente resolvido internet bom , cafe de manha excelente
Verified review

10/10 Exceptional

Nossa experiência no Parque Balneário Hotel foi simplesmente ótima! O grande destaque com certeza é a localização imbatível, bem no coração do Gonzaga, colado ao shopping e de frente para a praia. A estrutura de lazer na cobertura é fantástica, com uma piscina climatizada e jacuzzi que oferecem uma vista linda do mar. O quarto é muito confortável ,só sentimos falta de uma máquina de café, mas td bem. O café da manhã é espetacular, super farto e com muitas opções frescas. O lobby e as áreas comuns contam com mobiliário de madeira imponente e detalhes decorativos tradicionais, o atendimento da equipe também foi muito cordial. Uma escolha perfeita na cidade, com certeza pretendo voltar!
Verified review

6/10 Good

Quarto já foi melhor. Vaso sanitário com descarga quebrada, água da pia não tinha a função quente (tem o adesivo indicando que tem). Piscina gelada (dizem que é aquecida). Café da manhã com as mesmas opções em todos os dias, sem variedades. Já fui outras vezes no hotel, de longe, essa foi a pior experiência que tivemos.
Verified review

10/10 Exceptional

Muito hom os funcionarios