Camino Real Guadalajara, Zapopan

Bed not comfortable outdated overall. Food is great!!! Very disappointed that the internet is not included in the rate had great memories about this hotel but unfortunately not to return unless is upgraded to competitors standards.

The food was good except the beef fajitas - should never be prepared with tomato saice. The food at New Years Eve was not good - could not cut or eat the meat. Vey expensove. The doors in reception atea would not closed and it was very, very cold. Certainly not the way for a 4 or 5 star hotel. Ridiculous. This was my 3rd stay since 1969. Disappointing.

The building is old and not well maintained. The personal is not very helpful after cheking-in nobody took us to our room, we had to find out were the room was and carry our luggage. The building is old and not well maintained. The personal is not very helpful, after checking-in nobody took us to our room, we had to find out where the room was and carry our luggage. At the front desk, it takes forever before someone actually pays attention to you. At 11am the hotel deactivated our key, when we asked why they said the check-out time already passed! Even the reservation says check-out time is 1pm as any other hotel. Additionally, they charge daily for parking.

Location was good. Definitely hotel needs an update ASAP. My room toilet seat was broken. Bedding was clean and comfy, bed frame seems like it was on the floor. Definitely lost of mosquitos. Mini bar was dirty. Never found the ice machine.

Surroundings were nice. Service was bad and did not deliver on promises. I signed in expedia x deluxe but when i was there they wanted to charge x everything. It was like they did not agree w Expedia deal.