All properties in Jakarta, Special Capital Region of Jakarta, Indonesia

Shangri-La Jakarta

Luxury hotel with 4 restaurants, near Thamrin City Shopping Mall

  • Free WiFi and free parking

Image gallery

  • Deluxe Room, 1 King Bed - Garden View
  • Deluxe Room, 1 King Bed - Garden View
  • Outdoor Pool
  • Poolside Bar
  • Deluxe Room, 1 King Bed - Garden View
Deluxe Room, 1 King Bed - Garden View. Image 1 of 92
1 / 92Deluxe Room, 1 King Bed - Garden View
Kota BNI, Jakarta, 10220, Jakarta, Indonesia
  • All good! The food, cleanliness, covid safety procedure also good!

    Jun 25, 2020

  • Very nice Hotel Great and clean common facilities. Very friendly staff

    May 30, 2020

See all 235 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 661 guestrooms
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Outdoor pool
  • Free water park
  • Breakfast available

For families

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available

What’s around

  • Heart of Jakarta
  • Thamrin City Shopping Mall - 16 min walk
  • Grand Indonesia - 20 min walk
  • Plaza Indonesia - 19 min walk
  • Bundaran Hi - 20 min walk
  • Sarinah Mall - 30 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed
  • Horizon Club, Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds
  • Horizon Club Room, 2 Twin Beds
  • One Bedroom Suite King
  • Executive Suite, 1 King Bed


Kota BNI, Jakarta, 10220, Jakarta, Indonesia
  • Heart of Jakarta
  • Thamrin City Shopping Mall - 16 min walk
  • Grand Indonesia - 20 min walk

What’s around


  • Heart of Jakarta
  • Thamrin City Shopping Mall - 16 min walk
  • Grand Indonesia - 20 min walk
  • Plaza Indonesia - 19 min walk
  • Bundaran Hi - 20 min walk
  • Sarinah Mall - 30 min walk
  • FX Sudirman Mall - 43 min walk
  • Kidzania - 44 min walk
  • Gelora Bung Karno Stadium - 44 min walk
  • Golden Triangle - 7 min walk
  • Jakarta World Trade Center - 21 min walk

Getting around

  • Soekarno-Hatta Intl. Airport (CGK) - 22 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 12 min drive
  • Jakarta Karet Station - 7 min walk
  • Jakarta Sudirman Station - 11 min walk
  • BNI City Station - 19 min walk
  • Stasiun MRT - Setiabudi - 12 min walk

At a glance

Hotel size

  • This hotel has 661 rooms
  • This hotel is arranged over 32 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The check-in location differs from the property location. To check in, go to Horizon Lounge Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite valet parking (USD 6.75 per stay)
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis courts - 3
  • Playground on site
  • Free water park access
  • Pool sun loungers
  • Health club
  • Tennis on site
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 4
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • Year Built - 1994
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden


  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


SATOO - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Nishimura - This restaurant specializes in Japanese cuisine.

Rosso - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Jia - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Small print

Also known as

  • Hotel Shangri-La Jakarta
  • Shangri-La Jakarta Hotel
  • Shangri La Hotel Jakarta
  • Shangri-La Jakarta Jakarta
  • Shangri-La Jakarta Hotel Jakarta
  • Jakarta Hotel Shangri-La
  • Jakarta Shangri-La
  • Jakarta Shangri-La Hotel
  • Shangri-La Hotel Jakarta
  • Shangri-La Jakarta
  • Shangri-La Jakarta Hotel
  • Shangri La Hotel Jakarta
  • Shangri La Jakarta

Optional extras

Valet parking costs USD 6.75 per stay

Rollaway beds are available for USD 26.0 per night

Breakfast costs between USD 24 and USD 26 for adults, and USD 12 and USD 13 for children (approximately)

Babysitting/childcare is available for an extra charge


The listed child breakfast fee applies to guests age 11 and younger.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted. 

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Shangri-La Jakarta does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine. Nearby restaurants include Harum Manis (10-min walk), Scusa Trattoria & Grill (10-min walk), and JimBARan Lounge (11-min walk).
  • Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a 24-hour fitness center. Shangri-La Jakarta also has a garden.
  • 6.0.Good

    The property was absolutely beautiful, I actually felt like I was in an island setting and not in a massive city. Room was fine but nothing fancy like you would expect from a 5-star, Shangrila hotel. The restaurant staff at the Horizon Club was not up to par. We waited 20 minutes for the staff to make our omelets before they even thought to mention to us that they didnt have an ingredient and thats because we had to inquire. They were nowhere to be found (keep in mind we were the only guests in the restaurant), our plates were also pilling up. We decided to put them on the table next to us to make room. They didnt clear the tables while we were there. Everything is in the details, especially when it comes to a "5-star" hotel. It was very disappointing. Beautiful hotel but customer service was far from 5 star.

    KayH, 1 night romance trip, Apr 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Convenient to airport, excellent service. Always a beehive of activity. Convenient to local restaurants. Enjoyed my stay in Jakarta.

    CAB, 1 night trip with friends, Feb 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Just a well established fine service hotel. Some slightly tired facilities made up by service

    3 night business trip, Feb 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The property is well kept with professional staff.

    Max, 4 night trip, Feb 1, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    We had a great time.... food prices higher than I expected. Thanks

    2 night romance trip, Jan 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service

    Great service for a reasonable price. The kids pool is top notch for older kids (older than 5), but could be a bit overwhelming for a toddler. Their breakfast buffet also provides a variety of great foods (ranging from Indonesian, Chinese, Japanese and continental breakfast). As a cherry on top, they also partner with a great taxi service (Silver Bird) to take you around the city/the airport.

    Stefani, 1 night family trip, Dec 5, 2019

    Verified guest review

  • 8.0.Very Good

    Shangri-La- great hotel in the centre of Jakarta

    Great hotel- we stayed already 8 years ago at the Shangri-La. Breakfast is a must. Book a Suite- worth every Cent.

    3 night trip with friends, Dec 3, 2019

    Verified guest review

  • 10.0.Exceptional

    Very attractive and clean hotel. Staff was extremely friendly. Room was quiet and clean. The restaurant offered very good food. I would highly recommend this hotel.

    JB, 6 night trip with friends, Nov 5, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Beautiful, secure, clean and high class service. Friendly and helpful staff. My only reason to mark down my stay was for the very excessively expensive charges for drinks and food. Staff aggressively attempts to up-sell. Overall, it was an excellent stay.

    2 night trip, Oct 20, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Nice 5 star hotel away from the traffic of Jakarta

    Good loction, friendly stuff, good breakfast selections, large compound. overall a nice 5 star hotel away from the traffic of Jakartaood

    5 night business trip, Oct 13, 2019

    Verified guest review

See all 235 reviews