6/10 Good
4 January 2023
Not enough to complain about. Neither to recommend
Had to give the hotel a mediocre review. Not enough to really complain about. But also not enough to make me recommend the place.
Special mention to most of the staff in the restaurants, bars, pool and beach, especially Genevieve (thankfully she was serving during most of our meals there) and Ezekiel at the beach. The two of them are by far the reason that I didn’t give this resort a below average rating.
Also special thanks to Front Desk Manager, Charlene for making sure that the double billing they charged us by mistake was sorted out right before we checked out. Sadly, this mistake cost us a few hundred CADs (because of the worse FX rate on the refund) since it was almost $3K CAD that they also overcharged us.
Speaking of front desk, the reviews here are right. The staff we engaged with there were not pleasant to deal with. STEFFIE, in particular is down right rude!!! Quite the opposite of Genevieve from the restaurant. Unluckily for us, she both checked us in and out. Took all my patience not to tell her off.
Food is so so. Local Carribean dishes were hands down better than “International” ones. Buffet or otherwise.
Pictures on the listing are from quite a few years ago. Be warned to set your expectations lower. Property is a bit dated.
The shower design definitely needs to be addressed. Their attempt at the European style open concept didn’t work coz they lacked the more precise architecture needed for it. It flooded every time we showered.
Iluminado C
Iluminado C, 7-night trip
Verified Hotels.com guest review
