Hotel Arbaso

Photo gallery for Hotel Arbaso

Primary image
Basic Suite | View from room
Premium bedding, down duvets, Select Comfort beds, minibar
Junior Suite | Premium bedding, down duvets, Select Comfort beds, minibar
Basic Double Room | Premium bedding, down duvets, Select Comfort beds, minibar

Overview of Hotel Arbaso

Hotel Arbaso

4.0 star property
4-star San Sebastián hotel with restaurant, connected to the convention centre

9.6/10 Exceptional

167 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Calle Fuenterrabía 24, San Sebastián, Gipuzkoa, 20004
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Free use of bicycles
  • Beach towels
  • Valet parking
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Spa services
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In San Sebastián Centro

Getting around

  • San Sebastian (EAS) - 25 min drive
  • Biarritz (BIQ-Pays Basque) - 43 min drive
  • Donostia-San Sebastián Station - 5 min walk
  • San Sebastian (YJH-San Sebastian-Donostia Train Station) - 5 min walk
  • San Sebastian Amara Station - 8 min walk
  • Airport shuttle (surcharge)

About this property

Hotel Arbaso

4-star hotel in the heart of San Sebastián Centro
Take advantage of a round-trip airport shuttle, a terrace and a coffee shop/cafe at Hotel Arbaso. The on-site fine-dining restaurant, Narru, features Basque cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in the lobby.
Other perks at this hotel include:
  • Cooked-to-order breakfast (surcharge), free bike hire and valet parking (surcharge)
  • An electric car charging station, concierge services and express check-in
  • Smoke-free property, multilingual staff and a lift
Room features
All 50 rooms include comforts, such as premium bedding and heated floors, as well as thoughtful touches, such as pillow menu and laptop-compatible safes. Guests reviews say good things about the cleanliness rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Heated floors, free toiletries and hairdryers
  • 43-inch TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, heated floors and coffee/tea makers

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (EUR 25 per night)
  • Secured covered on-site valet parking (EUR 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking
  • On-site garage

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (late night)

Travelling with children

  • Children stay free

What to do

  • Private winery tours
  • Beach nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 2020
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Communal living room
  • 24-hour fitness centre
  • Spa services

Accessibility

  • Lift
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 43-inch TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • In-room massage
  • Heated floors

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Dining

Narru – This fine-dining restaurant specialises in Basque cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of EUR 25 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 40 per person (one-way)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Airport shuttle service for children costs EUR 40 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Covered self-parking costs EUR 25 per night
  • Covered valet parking costs EUR 25 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Arbaso Hotel
Hotel Arbaso San Sebastián
Hotel Arbaso Hotel San Sebastián

Frequently asked questions

Does Hotel Arbaso offer free cancellation for a full refund?
Yes, Hotel Arbaso does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Arbaso?
As of 5 October 2022, prices found for a 1-night stay for 2 adults at Hotel Arbaso on 1 November 2022 start from €136, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Arbaso?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Arbaso?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Arbaso?
Yes. Self-parking costs EUR 25 per night. Valet parking costs EUR 25 per night. Electric car charging is available.
Is an airport shuttle service offered by Hotel Arbaso?
Yes, an airport shuttle is available. The charge is EUR 40 per person one-way.
What are the check-in and check-out times at Hotel Arbaso?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Hotel Arbaso?
No, this hotel doesn't have a casino, but Casino Kursaal (8-min walk) is nearby.
What is there to do at Hotel Arbaso and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy amenities such as a 24-hour fitness centre and spa services.
Are there restaurants at or near Hotel Arbaso?
Yes, Narru offers Basque cuisine. Nearby restaurants include Kafe Botanika (3-min walk), La Espiga (3-min walk) and Mina (4-min walk).
What's the area around Hotel Arbaso like?
Hotel Arbaso is in San Sebastián Centro, a short 5-minute walk from Donostia-San Sebastián Station and 4 minutes' walk from Concha Promenade.

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.7/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Trip home
Great position for shopping or the beach. Very friendly staff, clean beds and so comfortable
Sue, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robin, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Pedro, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel, Terrible, Tiny Gym
The Hotel Arbaso is very nice. Staff is nice. The gym is ridiculously too small! It is not fully equipped. It is lacking gym essentials such as myofacial foam rolls, Bosu, rubber tubbing such as spri bands. There are no small towels provided in the gym. There is no water in the gym. The gym is so tiny, more than one person you are on top of each other. There is no Kleenex provided in the room. Not enough shower gel provided. Bathrooms adjacent the gym had nothing to dry your hands with, in both the mens and womens bathroom. The downstairs bathrooms were also dirty with shreds of toilet paper all over the floor. The Hotel is nicely done and in a convenient location. The gym issue is a big one because it needs to be at least five times larger at the very minimum. The hotel at the very least must get the small items which are missing...
Brian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

San Sebastián
The location is great and the hotel fantastic. Beautiful rooms and great service. Perfectly located to explore San Sebastián by foot. Highly recommended
Andrew, 2-night trip
Verified Hotels.com guest review

2/10 Poor

One of the worst customer service experiences I’ve had in my 40 years of travel. Staff were far from courteous. Managers not even available. Damaged property without compensation or even an I’m sorry. If this is what you want in a hotel I’m sorry but you’re forewarned.
Heather, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Sharon, 7-night trip
Verified Expedia guest review

2/10 Poor

This is likely the worst hotel stay I’ve experienced in my 40yrs of travel. Abysmal customer service - blamed us for the A/C not working when after hours they acquiesced that it was an issue with the hotel but still didn’t address the issue. Also destroyed my luggage but blamed me rather than their employee several of us watched cause the damage. Lied that the managers were on vacation and thus no one was able address concerns and I’d just have to live with it. Screwed up my reservation and locked me out of my room inappropriately. And I could go on. I warn all not to stay at this hotel!
Heather, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Completely renovated and basically brand new! I loved the decor— minimalistic yet classy. I really loved the bathroom. We reserved the stream room and sauna which we also enjoyed. The food at the restaurant was very good. Perfectly located in walking distance to bus station, Old town and beach
Michelle, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Fabulous hotel but pay the extra money for a room with a window that doesn’t open out onto the ventilation shaft ...!! We didn’t know any better as it was our first time staying here....
Paul, 2-night trip
Verified Hotels.com guest review