Stunning architecture and a truly beautiful castle, but unfortunately the experience falls well below expectations. Despite being one of the most expensive hotels in the Mosel region, the service simply doesn’t match the price. There’s no minibar in the room and no convenient drink options. Room service ends at 9 p.m., and although there’s a bar, service is practically over after 11. It honestly feels like the hotel expects everyone to be in bed by then, which is surprising for a luxury property. Breakfast was average, nothing special. The biggest disappointment, however, was the hotel’s restaurant, Puricelli. The menu is extremely limited, and the dishes look nothing like the photos shown online. The only real main course option is basically a burger with fries, which is far below what you’d expect here. Overall, the hotel is visually spectacular, but the service, dining, and overall value don’t match the price point. My rating would be 6.5 out of 10.