2/10 Poor
We had a terrible experience. This property is not managed 24h. The owner comes by only when it's needed. Their check-in time is 4 pm and the owner told us the reception closes at 4:30 pm which gave us 30 min window to check-in. We had to rush to get the keys. She told us she would leave her contact information and useful links for the property to our phone and email but we never received it. She said she lives 15 min away and will come by when it's needed. We mentioned that we will have to leave early in the morning of our departure day. She instructed us to leave keys in the room and the hotel gate will open with a hand gesture at the door. The gate didn't operate when we were leaving. We were on the verge of missing our ferry. We contacted her but didnt get any response. We had to ask another hotel guest to use their key card to let us out. The communication with management is unacceptable level to a point that it hindered us leaving with wrong instruction. The property was built with cheap material without any proper ventilation. Our suite stinks with sewage smell. It was hard to tolerate. Breakfast was included to our room charge. What we received was cold omelette and cold coffee. I would never recommend this hotel to anyone.
Gina
Gina, 2-night trip
