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View all photos for Executive Suite

Executive Suite

Executive Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed

Family Suite

  • Partial lake view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Standard Double or Twin Room

  • Sleeps 3
  • 2 Large Single Beds

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • Lake view
  • Sleeps 5
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • Sleeps 5
  • 2 Single Beds and 2 Single Bunk Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Partial lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Living area

Deluxe Suite

  • Lake view
  • Sleeps 2
  • 1 King Bed

At a glance

Hotel size

  • 83 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM until 6 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service (late night)

Travelling with children

  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Beach volleyball

Working away

  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • 24-hour fitness centre
  • 3 outdoor pools
  • Water slide

Accessibility

  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Grab bar in bath
  • Accessible bath
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Hospital bed available

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Tempur-Pedic mattress

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Reviews

7.4

Good

7.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

Staff are very friendly and helpful. Rooms are spacious and have air conditioning that works. A Fridge in the room was quite handy. Lovely shower cubicles. Mosquito repellant spray in the restaurant for dinners was exceptional. Food was a hit and miss and also expensive for the quality. Disappointed with bath towels in the room, stained, old and, unpleasant. A good clear out of these is required by the Housekeeping team.
Trudy, 3-night family trip
Verified Expedia guest review

6/10 Good

The staff were very helpful and accommodating but overall there needs to be a big change as it felt like a motel to me and not a resort as the name suggests.
Verified Expedia guest review

6/10 Good

Clive, 3-night trip
Verified Expedia guest review

8/10 Very good

Webster, 1-night trip
Verified Expedia guest review

8/10 Very good

Proximity to the Lake with a very good view
Alois, 2-night family trip
Verified Orbitz guest review

8/10 Very good

A great location
A great location. With a few simple improvememts it could be a very special hotel. Information lacking at check in about meal times, etc. A map would have been useful forvsuch a large complex. Frustrating to find pools locked and toilets out if order. Food good but service a liitle slow. Staff friendly and helpful but lacking direction.
David, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Caribbea bay: A place to relax with family
What a beautiful place to stay!.I will definitely come back again.The staff was so freindly and professional.
Devaris, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Had issues at check in, hotel struggled to find the booking and payment confirmation. Issues with your systems coordinating? Other issue, only serving instant coffee is a no no! 🙈
Brian, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Juha, 2-night business trip
Verified Hotels.com guest review

6/10 Good

My two cents
Unhappy when the hotel brought in a very noisy dozor to pave the water front at a time the hotel was full and guests were at the restaurant for breakfast/lunch. Very inconsiderate and disrespectful to guests. I was not impressed at the lack of variety and choice at the restaurant. This being an Easter weekend the hotel didn't prepare any special menu or event. Seems the resort was under managed or has no business creativity for special occasions. There are too many men (old) serving at the restaurant and service is extremely slow and ineffective. The young girls seem to get frustrated at the lack of leadership and efficiency. However, I was pleased at the friendly service by the receptionists and housekeeping staff.
Girmay, 2-night trip
Verified Hotels.com guest review